Your world is changing and so are we, Digital Screenmedia Association is evolving into the Interactive Customer Experience Association. For the latest in news and information click here.
UX is not a process
24 June 2015 | Yu Sheng - ReferralCandy
Semantics, as well as precision and clarity, matter when it comes to how we describe UX and what goes in to designing a good one.
How kiosks make our daily lives easier
24 June 2015 | Kisha Wilson - SlabbKiosks, Inc.
Explore the benefits of kiosks and how they relate to printing and financial experiences for your customers, and how they can make your life easy and more profitable as a company.
Is that you, kiosk? I hardly recognize you
17 June 2015 | K Shipley - Livewire Digital
Today's kiosks greatly enhance the experience for the customer. They allow customers to obtain information on their own terms, a trend modern customers are coming to expect. The old clunky, single function machines are now flexible, omni-channel experiences.
Shoppers prefer using PCs to deal with customer service issues
10 June 2015 | Cherryh Butler - Retail Customer Experience
While it's imperative for retailers to embrace change to please customers, a new study has found that shoppers still find more comfort in logging on to websites and PCs when it comes to customer service.
How the age of abundance and allure of DIY affect retail
3 June 2015 | David Anzia - Frank Mayer and Associates, Inc.
Retailers and customers alike live in an age of abundance, driven by the internet. This abundant knowledge and control has propelled retailers to evaluate their do-it-yourself customer experiences.