The Perspective 
Wednesday, 25 February 2015

Interactive Customer Experience Association (ICXA) will host its first annual ICX Summit in Chicago on June 29-30, 2015.

Louisville, KY (PRWEB) - Networld Media Group today announces the launch of the Interactive Customer Experience Association (ICXA), which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels.

“The need for ICXA reflects a rising emphasis among brands to create superior customer experiences through multiple technologies,” said Networld Media Group’s CEO, Tom Harper. “Our membership unites professionals from such disciplines as customer experience and service, loyalty, merchandising, marketing, sales, and retail operations.”

Technologies employed by these innovators encompass CRM, POS, digital display, self-service, e- and m-commerce, mobile payment, and much more. ICXA represents a broadening of scope to understand how various technologies can be combined to create unique and unprecedented consumer experiences.

ICXA will host its first annual ICX Summit in Chicago on June 28-30, 2015. Keynote speakers include Blaine Hurst, EVP of Panera Bread and Paul Price, CEO of Creative Realities.

The soon-to-be-launched website will feature a members-only education archive, including videos, webinars and podcasts covering the association’s educational activities. The site will also offer an industry blog and supplier directory.

To jumpstart its launch, ICXA is merging with and absorbing the full membership of the Digital Screenmedia Association (DSA), which had focused previously on the self-service, kiosk, and digital signage technology segments.

“The DSA board is excited about this new direction,” said Bill Lynch, DSA president and new ICXA board member. “The emerging customer experience market encompasses all of our member industries and much more. Our research into market trends and member needs finds most DSA members either expanding into broader customer experience solutions or aligning with partner companies. It became clear that our association must evolve to better serve the expanding needs of our members.”

Existing DSA members will receive full membership in ICXA and enjoy increased benefits with additional learning, networking and peer groups. Technology innovators and suppliers will be invited to participate as instructors in a new online learning series.

Under the leadership of Executive Director Scott Slucher, the new ICXA will continue to expand and develop membership across such industry verticals as banking and payments, retail and restaurant, healthcare, hotel and entertainment, education and government. Slucher brings to his new role many years of professional experience in sales and marketing, digital media, and market research disciplines. His specialty is helping organizations make deeper connections within their industries.

About Networld Media Group

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include,,,,,,,, and The company produces executive summits in the fast casual, retail, ATM and mobile payments industries. Its custom media division develops Web sites, premium content and marketing services for associations such as the ATM Industry Association and the Electronic Funds Transfer Association.

Posted by: New ICXA to promote tech-powered customer experience across all consumer channels AT 08:45 am   |  Permalink   |  0 Comments  |  
Friday, 13 February 2015

Joe Holley
Vice President New Business Development - Displays/Merchandisers
Frank Mayer and Associates

With more than 20 years of experience at trade shows, I have attended more than 100 shows. While each show is different, I seem to always take a similar approach to each one.

I’d like to share my 7-part game plan for playing the trade show field with you. Hopefully, this rulebook helps you accomplish your goals in an efficient manner.

1. Know the Playbook: Almost all trade shows have a Pre-Show Planner on their web site. These planners can assist your company in tailoring your game plan for the show.

The amount of companies exhibiting at a show is overwhelming. You want to know which of your targets will be there before the show kicks off so that you avoid leaving a prospect without coverage. At the same time, you don’t want to rush the passers so make sure to work with your teammates. If you and multiple colleagues are going to the same show, be sure to know who will be tackling which exhibitor or event. You don’t want to double up – wasting your time and making your company seem unprepared/non-communicative.

You may be able to set up certain plays before the show by finding information on prospects via LinkedIn, the company’s website or even the trade show’s publication. Finding this information can enable you to leverage the meeting systems within the trade show organization. Consider establishing a quick meeting ahead of time to page through visual examples and capabilities.

2. Get your Jersey Ready: You want to present yourself so that your prospect welcomes you to their booth, is happy to have you on their sideline and introduces you to their teammates.

Dress professionally. If you belong to a world class company, present yourself as a world class individual. This includes comfortable shoes. You’ll need proper support to endure the entire game. My pedometer shows between 7 -10 miles/day at a show.

Practice good hygiene. You are talking to people and shaking hands throughout the day; so never leave the locker room unprepared – carry some mints and wash up after meals.

3. Train for the Big Game: Get the sleep and exercise you will need to keep you at your best. Trade shows are long days – you will want to be in top physical and mental condition.

Practice what you plan to say to each company. You want to be concise and direct; have a list of questions prepared that are focused on that company’s product offerings and be able to convey what it is you’re searching for. Be able to explain your company’s value proposition within 60 seconds. You will want to focus on the prospect but be able to convey your company’s value so that they remember you and what you are about!

Make sure to take care of yourself. Eat right and get plenty of sleep. Avoid staying out late watching the big game on Monday Night Football.

4. Stay on Your Toes: Be ready for anything from Warm-Up to Cool-Down

Always be prepared to show your value. Talk to everyone on the plane, on the shuttles, at the bar, at the restaurant, in the elevator. Trade shows typically have 1,000’s of people attending them. You never know when the big score is right around the corner.

Be creative. The last thing brands and retailers want to deal with is the “pesky” sales representative who is there to get business from them.  You’ll need to present your company in an interesting way. Bring something of value that is relevant and captures the extensive knowledge base in their specified vertical market.

GlobalShop trade show5. Scope the Field: Know the show floor and detail your route so that you use your time most effectively and ensure you don’t miss a prospective company.

If you walk into a trade show without a path of execution, you will wear out long before the second half.  Print a floor plan and highlight the people you want to see – making a route for the day.

Walk the floor several times. Try to come in and address their sales growth needs through the use of your company’s goods and services.

6. Watch the Play Clock: manage your time wisely, and remember – it is a marathon and not a sprint.

Manage your time from one company to another. Exhibitors are there to sell and they will keep detailing their products and benefits for hours if you let them. If they do not meet your requirements or help to advance your goals, swap business cards and move along.

Budget time to allow for follow-ups and re-visits you may need to get that contact or business card. Show respect for their needs and they will show respect for yours in return.

7. Review the Tape: Review and follow up with every contact you make.

When you sort through the business cards remind yourself of every detail that is important to fostering a lasting relationship with them. Each night at the show, write a review of the prospect’s needs and follow-up specifics.

Follow up with the individual. Don’t leave it up to the companies you met with to reach out to you.

Overall, remember – the prospect doesn’t owe you the time they are taking away from their important business at the show. Greet them with a smile, and leave them having a smile for meeting with you!

Posted by: Admin AT 10:37 am   |  Permalink   |  0 Comments  |  
Monday, 03 March 2014

John Curran CEO of 5thScreen passed on in February 2014. Big loss to the industry.


I joined 5th Screen Digital in 2010 with CEO and founder Keith Kelsen. 5th Screen Digital Services designs, develops and deploys in-store digital destinations for retailers and brands. Clients include McCormick, Sprint, Mary Kay plus leading technology firms such as Intel, HP, AOpen & Sapient.

In early 2003, I founded mCosm with Michael Curran, CEO of Micro Industries Inc. mCosm became a leading provider of end-to-end interactive digital signage solutions for clients such as Whole Foods Market, Timberland, Channel and The Venetian Resort & Casino to name a few. I was CEO of the Amsterdam based, network security company, TrustWorks Systems from 2001 through 2002. In 1997, I joined Entegrity Solutions Corporation, an application security company, as the Vice President of European Operations and then became COO in 1999. I was Executive Vice President of NCR's EMEA, Customer Services and Support organization located in London, England. In 1991, I joined Granada Computer Services as CEO, the largest independent IT services company in Europe. I remained with Granada for five years. For two years prior to joining Granada, I acted as an independent management consultant. During 1988 and 1989, I was Vice President and General Manager of Control Data's operations in Europe, Australia and the Far East, responsible for 35 subsidiaries in 22 countries with 4,500 employees.

From 1977 to 1988, I moved through various management positions at NAS (subsequently Hitachi Data Systems) starting as the Sales Manager of the Italian affiliate and in 1986, I was promoted to President of NAS Europe. After graduating from The Ohio State University, I was a Systems Engineer with the Mobil Oil Corporation and Senior Consultant with Computer Usage Co. of San Francisco.

Specialties: A veteran international IT business executive with more than 40 years experience in enterprise software, information security and professional services organizations.

CEO & President
5th Screen Digital Services
October 2009 - Present (4 years 6 months)San Jose, CA

5th Screen Digital Services designs, develops and deploys 'Digital Destinations' for leading brands and retailers. We provide strategic consulting services, application development capability and life-cycle support services that simplifies the technology supply chain, reduces the on-going operational costs and content production. We also offer audience metrics to effectively measure campaign effectiveness for in-store Digital Destinations. Our services significantly lower operating and content production costs by as much as 35% plus provide the metrics that improves the solutions ROI or ROO. In addition, 5th Screen Digital Services solutions encompasses Mobile and Social engagement applications and methods.

Posted by: Admin AT 04:21 pm   |  Permalink   |  0 Comments  |  
Tuesday, 11 February 2014

At this time last year, I was telling the DSA that I would sponsor the Dallas Symposium. Now I’m the Executive Director of the DSA, and responsible for it.

What a difference a year makes.

How many shows have you been to in the past year? A lot? I would need both fingers and toes to count myself. And at the end of every trip, I would ask myself, “Was this worth it?” Coming from so many different sides of the table, my perspective is unique.

It would be easy for me to move from sponsorship to ownership and say, “This is the place you should be.”

This is the place you should be.

Why? Two very good reasons.

You attend because you want to get something out of it. Insight, knowledge, networking, and business. With the Symposium, we have moved in a new direction that focuses on two key components of any valuable conference: Education and Networking.

First, from the educational side, we bring some of the best minds in the digital space to the stage, and listen to them talk about how this all works together, to share their experience and real-world situations. We encourage a discussion among the entire group so that no digital stone is left unturned

Smart people with smart things to say? Smart.

Second, with networking, we have created large breaks and an evening event that allows you to carry on the discussion beyond trading business cards. At the end of the day, you want to go back to work with “to-do’s,” people to call, discussion, and hopefully business.

How about business cards and a handshake? That’s what this is about.

That’s what the Symposium is all about. And that’s what visiting any conference should be about. Education and Networking.

Click here to learn more about the Symposium.

If you’re wondering about the quality of the event, allow the survey we took last year after the Dallas event to explain it.

And here were some of the testimonials from the survey:

  •     “Best networking I've had in a long time between end users. Very open discussions. Even conversations with vendors were non selling, which I appreciated.”
  •     “A very effective use of my time and value for our money.”
  •     “We'll definitely invite and push for all of our clients to attend in the future”
  •     “Great exposure to people I normally would not get to meet or hear their perspective as a buyer. Very interesting conversations.”
  •     “I thought all speakers/panelists were high quality, value add. I could find parallels even with industries that were different than mine.”
  •     “Glad I discovered this meeting. Very worthwhile. Very little preaching to the choir. Real meat as opposed to the tiresome ‘content is king’ or ‘this is the breakout year for digital’ you usually hear.”
  •     “Do one every quarter. I will sign up every time”

A LOT of time to network, and discuss what it takes to create a terrific experience.

So should you come to the Dallas Symposium on April 8-9? Yes. You’ll walk away with some great insight from some fantastic people who have been there and are doing that. You’ll be able to have in-depth conversations with other attendees and vendors who can help you move from ideas to experiences for your customer.

Because your customer is always right. Right?

(And if you’re interested in sponsoring, let me know. We are locking down sponsors now, and I would love to see you as part of the lineup!)

Posted by: Admin AT 10:32 am   |  Permalink   |  0 Comments  |  
Tuesday, 15 March 2011
It’s official. DSA will be reaching out to 41,000 attendees at the CTIA wireless and mobile conference in Orlando next week. It won’t be the grand booth, large video wall and hyper-engaging video that we originally envisioned, but it will be a coordinated effort, sponsored by Symon and Intel, to educate the mobile industry on the value of digital signage and kiosks.

What will DSA be doing? The association will be conducting two educational seminars in the CTIA Emerging Technology Pavilion. DSA will be introducing the mobile industry to digital signage, kiosks, the Digital Screenmedia Association and to the Customer Engagement Technology World show. DSA will be talking about how digital signage can create “context” in the mobile world and how wireless carriers, mobile app developers, advertisers, and others can use digital signage to expand their reach. For more information on this topic, see the article I recently published in Mobile Commerce Daily.

Why no digital signage pavilion, video wall and compelling video? The answer is simple: not enough time. By the time DSA received the agreement of all involved, there was simply not enough time to put together the big splash that we desired. Rather than do nothing and wait until next year, we decided to do the next best thing to capitalize on the momentum and CTIA relationship-building that we already had going.

DSA, Intel and Symon are pleased to be on the forefront of establishing linkages and relationships between the digital screenmedia and mobile industries. We fully expect that we will be able to identify and exploit new synergies that will be of benefit to all involved.
Posted by: Steve Gurley AT 08:40 am   |  Permalink   |  0 Comments  |  
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