In 2008, the Self-Service & Kiosk Association published a set of 12 documents that outlined industry best practices and covered topics ranging from kiosk cash management to ADA compliance to system security. Following their publication, the Digital Signage Association added to the collection with “Best Practices: Digital Signage Content.”

With the merging of the two groups to form the Digital Screenmedia Association this year, the scope has widened for the DSA’s committee on Best Practices. A few weeks ago, we spoke with committee co-chair Keith Kelsen, who brings the digital signage point of view to the table, and this week we spoke with Best Practices co-chair David Oles, whose self-service background helps balance the newly merged committee’s perspective.

The co-chairmen say that – much like the DSA itself – the goals of the Best Practices committee have begun to evolve. Moving forward, the committee’s publications will cover topics from across the self-service, kiosk and digital signage industries, and Oles says feedback from the association’s members will be important to that growth.

“The Best Practices Committee was formed to create and publish best practices documents that serve as valuable resources for self-service and kiosk manufacturers and deployers,” Oles said. “Our near-term and long-term goals are focused on growing the portfolio of best practices documents, increasing awareness and continuously soliciting feedback for new topics and improvements.”

Oles says the committee already has experienced impressive growth, which will help it accomplish those goals this year.

“The committee became active in 2007, and we set a goal to finalize 10 documents before making them public. We accomplished that goal by mid-2008,” Oles said. “In 2009, we grew the committee from three to eight members, and we’re receiving excellent membership support. We now have 12 documents in the portfolio and several in progress. We plan to add at least two documents to the portfolio in 2010.”