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2012 Best Corporate Communications Deployment: Self-Service Kiosk |
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Project: Kiosk solution for delivery confirmation at Deacero metal processing facility
Client: Deacero
Submitted by: Alveni
Brief overview of the project/technology:
Alveni created a complete kiosk solution that communicates directly with Deacero’s ERP system and automates the delivery of the payment receipts to each driver who delivers scrap metal in Deacero's facilities.
Objectives of the deployment or the technology:
The objectives were:
- To solve the problem of a lack of automation for printed receipt delivery to drivers.
- Shorten the processing time to print the receipt for each truck and deliver it to the driver.
- Increase the amount of trucks that can be processed daily at any facility.
- Shorten the truck wait time in line for a receipt in order to enter or exit the facility.
Results achieved relative to the objectives:
Alveni created a complete kiosk solution that communicates directly with Deacero’s ERP system and automates the delivery of the receipt to each driver. Drivers can view their information on screen, print their receipt, and communicate in real time with the operator if needed.
Objective no. 1: To solve the problem of a lack of automation for printed receipt delivery to drivers.
Before: a) The truck driver had to step out of the vehicle to call the operator to advise him that his truck was ready to be weighed. b) The operator had to manually start weighing the truck, print the receipt, and send it to the truck driver with a pneumatic tube system. c) The whole process took 8 to 10 minutes.
After: a) The truck driver stops at the kiosk. b) The operator starts weighing the truck and prints the receipt directly into the kiosk. c) The truck driver takes the receipt from the kiosk and exits. With the kiosk solution, the process takes only 2 to 3 minutes per truck, allowing each facility to double their capacity to over 250 trucks per day. It also cuts processing time by more than 70%.
Objective no. 2: Shorten the processing time to print the receipt for each truck and deliver it to the driver. From 4 to 5 minutes to seconds.
Objective no. 3: Increase the amount of trucks that can be processed daily at any facility. From an average of 100 trucks per day to 250 trucks per day can be processed per facility.
Objective no. 4: Shorten the truck wait time in line for a receipt in order to enter or exit the facility. Wait time in line could be from 30 minutes to over 2 hours in peak times. Now the wait time averages 8-15 minutes.
Size and geographic location(s) of the deployment:
Pilot - 2 kiosks - one location, Monterrey, Mexico. It was tested on approximately 4,000 trucks per month per facility. 1st rollout - 6 kiosks, 3 cities: Mexicali, Puebla and Guadalupe, in Mexico. It was deployed to be used for 10,000 trucks per month. 2nd rollout - 20 kiosks nationwide in Mexico (15 different locations). This rollout began in March 2012.
| Jorge Euran (right), accepts the award on behalf of Alveni from Janet Webster, DSA EVP - Self-Service Kiosks. |
Selected judges’ comments:
- This seems to be a great solution on many fronts. It allows for increased scrap metal to be delivered, reduces wait time for truck drivers and eliminates traffic on the public roads due to trucks lining up outside the facilities. Doubling capacity and reducing processing time by 70% is quite impressive.
- Very easy to track the ROI on this deployment. Beneficial to the public by keeping truck lines from impacting general traffic areas. Live real-time support is good.
- Excellent write up with detailed information regarding the project, benefits, and results. Excellent correlation of issue, solution, and benefits.
- Not the first place I would expect to find self-service excellence, but what a great surprise. Well thought out implementation that focused on the underlying objectives first and foremost. Very impressive results!
- Nice use of technology to solve a manual problem. Good environmental design and components. Saves time to increase truck throughput.
- The objectives of this project were clearly met and I was impressed by the results. Overall, this project execution - especially a weatherproof deployment - was excellent.
- Deacero's solution is effective and efficient. This does what we all hope for with self service, that is, speed up the transaction while improving customer -- in this case, trucker -- experience. By more than doubling the number of transactions that can be performed in a day, Deacero has effectively scaled its operation up significantly; this is what every CEO dreams of. The Alveni equipment appears to be able to handle the stress. Very impressive.
- This is an excellent kiosk. You did a great job evaluating the functional requirements necessary; the system achieved all of the goals it was built for, and it had an easy to use, but effective user interface. Your system required back-end connections to legacy systems, video and voice capabilities, 24/7 kiosk monitoring, and all of the complications of a heavy duty exterior environment, none of which is necessarily easy to do. I thought the weather information on the side of the screen was also a nice touch. Good job!
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Testimonials
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"Being a member of the DSA allows us to stay at the forefront of the retail self-service industry offerings. We are able to work alongside other deployers and share ideas and experiences."
Kari Blankenship
Retail Programs Manager
Cabela's Inc.
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