Janet L. Webster
Consultant
Creative Solutions Consulting   
PO Box 812       
Moneta, VA 24121
United States
Phone: 540-238-8872

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Janet is currently an industry consultant focusing on strategies to improve the customer experience at Retail.  She formed her company in 2009 and has worked with both large and small technology corporations to develop plans to support customer experience expectations and requirements through technology solutions.  Creative Solutions Consulting, LLC also offers experienced facilitators/moderators to support corporate meetings and leadership programs.

Prior to establishing her consulting services, Janet worked for the U. S. Postal Service (USPS) for 28+ years. She worked in Information Technology for 17 years in a variety of analytical and managerial positions. Janet also worked in a variety of business functions at US Postal Service including Retail, Consumers, and Small Business; Marketing Systems; and Retail Operations. She held various Executive positions at USPS and was responsible for retail optimization and access management initiatives, retail service equipment programs (Point of Service, Automated Postal Center kiosks, and Vending), alternate access policies and programs, as well as retail marketing initiatives. Janet is a recipient of the prestigious Federal 100 Award – recognition for the “top 100 executives” from government, industry and academia who had the greatest impact on the government information systems community in 2004. She received the Self Service & Kiosk Industry Hall of Fame award in 2008, and she is also the recipient of the 2005 Kiosk Industry – Leader of the Year, Deployer Award. Janet is a contributing author to the 2006 Liberalization of the Postal and Delivery Sector (Chapter 16 – Economics of the U.S. Postal Service Alternate Access Retail Channels). She is a member of the KioskCom Advisory Board and is also a member of the Self Service and Kiosk Association Advisory Board. Janet was also a member of the Teradata Retail Advisory Board from 2005 through 2008.    

Publications:

Janet is included in the Acknowledgements of the April 2010 "Embracing the Self Service Economy" research paper. 

Contributing author to the 2006 Liberalization of the Postal and Delivery Sector (Chapter 16 – Economics of the U.S. Postal Service Alternate Access Retail Channels).

Recent Presentation (1)

November 6, 2013
Put Your Customers in Control:  Engaging Self-Service Solutions, CETW, New York, NY
Moderated discussion that provided insights around self-service solutions from several major brands as well as future self-service insights from an industry leader

Recent Presentation (2)

May 30-31, 2013
Escher Customer Conference, Dublin, Ireland
Moderated "end-of-day" recap discussion for the overall conference

Recent Presentation (3):

March 28, 2012
Understanding the Landscape of Customer Engagement Technology: Tutorial;  Customer Engagement Technology World, San Francisco
Participated as a speaker on the panel to discuss significant aspects of planning, integrating, and maintaining Customer Engagement Technology solutions.

Expertise - Self Service Subjects:

* Content   
* Design   
* Service           
* Strategy

Expertise - Vertical Industries:
           
* Government               
* Retail

Expertise - Project Management:
                   
* Justification   
* Planning       
* System Management   
* Implementation