Blog: Jeff Hastings 
Jeff Hastings (Bio)
CEO
BrightSign
Wednesday, 02 April 2014

A recent report published by Markets & Markets confirmed yet again how quickly digital signage is growing: 8.94 percent CAGR over the next six years. IHS foresees a similar trend, predicting growth between 4.7 percent and 5.6 percent. As for what's driving this growth, both firms agree that data management and analytics will catalyze this continued market expansion.

Live data feeds allow local and corporate managers to adjust marketing messages in real time to affect customers' decisions, boost sales figures and reduce waste. Quick-service restaurants are leading the way. They are "selling smarter" by analyzing their sales data in real time and updating their signage instantly to reflect what they learn. Digital menu boards allow restaurants to make immediate menu changes for promotions and advertising to reflect marketing objectives, as well as manage inventory. Now restaurants can withdraw the advertising immediately when stock of the promoted item is exhausted. Conversely, restaurants can track stock levels and attractively price items that aren't moving, shifting the stock before it reaches its sell-by date.

Other sectors have embraced this opportunity, too. In the financial industry, Western Union International Bank GmbH automatically and instantly updates currency buy and sell prices at its 40 German and Austrian branches — saving staff time and making it more competitive.

Digital signage is no longer a standalone function of a company's outbound marketing efforts. Data is monitored in real time, and integrated, resulting in intelligent digital signage that empowers companies to market more effectively and manage sales more efficiently. This approach is a fundamental change in the way retailers, restaurants and financial institutions run and manage their businesses, and digital signage is driving that paradigm shift.

Posted by: Admin AT 10:49 am   |  Permalink   |  0 Comments  |  
Tuesday, 09 July 2013

Digital menu boards represent a digital signage submarket that's maturing quickly. Markets on the tail end of maturity often become stagnant, falling victim to commoditization and, as a result, innovation begins to wane as margins become razor-thin. Forward-thinking companies that helped shape the market then turn their attention to other, more enticing markets.

Fortunately for the digital signage and restaurant industries, this is definitely NOT the case with digital menu boards. Innovation in this sector is alive and well, as evidenced by the recent emergence of the BYOD (bring your own device) practice that's revolutionizing the way digital menu boards are managed.

BYOD means different things in different applications, but in our world of digital signage it refers to the use of mobile devices to interface with the signage infrastructure. I was at the National Restaurant Association trade show last month in Chicago, and the restaurant industry is bullish on BYOD. Menu content can no longer be static — throughout the course of a single day specials are added, happy hour deals are promoted, items are removed when stock is depleted, the list goes on. With BYOD, innovative new apps let managers at the individual restaurants make updates to their menus, giving them the ability to control their menu to maximize customer satisfaction and ultimately revenue. Furthermore, the corporate powers-that-be can maintain control over branding and any other elements they deem appropriate, while empowering individual restaurants to control individual menu items.

The beauty of BYOD is how dramatically it simplifies the process of updating menu content. For example, with restaurants using the right app, an iPhone or iPad automatically detects any locally networked players. Once selected, the device's controls are available for real-time interaction via the mobile device. And of course everything is password-protected to ensure simple and secure execution.

BYOD also provides a direct touch point for businesses to use signage to communicate directly with individual customers via their mobile devices. The use of custom apps is enabling personalized communication between devices and signage, from location-based push marketing to social interactive participation in venue activities. And the emerging facial recognition technologies are enabling retailers to capture valuable demographic information that helps them customize even further the marketing messages they push to each customer.

While we're noticing a great deal of BYOD adoption in the restaurant industry, this technology is similarly used in virtually every other vertical market that requires signage content to be updated frequently. Retail is a logical fit for BYOD, as well as emergency services, education, transportation and many other public settings. A great number of digital signage installations could benefit from increased dynamic content, but those proprietors traditionally have shied away due to the technical challenges that BYOD now helps them overcome. In my opinion, BYOD will drive significant innovation in digital signage in the months ahead, presenting substantial opportunities for our industry and our customers.

Posted by: Admin AT 09:45 am   |  Permalink   |  0 Comments  |  
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