McCarran International Airport in Las Vegas can trace its roots to the 1940s, when it shuttled roughly 1.5 million passengers in and out of Sin City each year. Over the years, the airport has grown with Las Vegas and the airline industry, building new terminals and conducting renovations to cater to the needs of the more than 41 million travelers that pass through the airport each year.
With such a large number of travelers filling McCarran Airport each day, getting people to the right place at the right time can be a daunting task. In addition to flight arrival and departure times, the airport needs to provide visitor information on baggage and gates, how to get from one section of the airport to another (wayfinding) and directories with information on local places of business and points of interest.
Crédit Agricole Nord de France implemented Cisco Digital Signs in 100 branches for customer communications.
Headquartered in Lille, France, Crédit Agricole Nord de France is part of Crédit Agricole Group, one of Europe’s leading retail banks. Customers include individuals, professionals, farmers, businesses, and local governments in 70 countries. The bank has 260 retail branches in the north of France, the highest concentration in the country outside of Paris.
To provide an outstanding customer experience, Crédit Agricole Nord de France redesigned its branches to include an automated money wall for routine transactions, and a comfortable waiting area for customers who prefer to meet with a customer service representative. “Customers who simply want to make a deposit, for example, do not have to wait for customers with complex transactions, and our customer service representatives can spend more time with high-value customers,” says Jacques Durand, chief executive officer deputy at Crédit Agricole Nord de France. In conjunction with the branch redesign project, the bank wanted an attention-getting way to advertise products and services to customers in waiting areas or passing by the branch. “Paper posters do not attract attention in today’s digital world, and constantly replacing them is labor-intensive,” says Thierry Decanter, Logistics and IT Director. “We wanted to engage customers in a new and exciting way, reinforcing Crédit Agricole Nord de France’s image as an innovator.”