Best Healthcare Deployment - Self-Service Kiosk 


Project: SoloHealth Station
Client: SoloHealth, LLC
Submitted by: Frank Mayer & Associates

Brief overview of the project/technology:
The SoloHealth Station is an interactive, self-service health screening kiosk that will allow consumers to screen their vision, blood pressure, weight, and body mass index; receive an overall health assessment; set up an account to track results over time; and access a database of local doctors- all free of charge and in a matter of minutes. These fully-networked kiosks empower consumers to access a broader health and wellness ecosystem through numerous access points – consumers are currently able to receive their results via email or at any SoloHealth Station nationwide; a consumer website, mobile applications, and other touch points are also in development. Currently in test market, these kiosks will soon be deployed to retailers and corporate offices nationwide, empowering consumers to access a broader health and wellness ecosystem where they already are – grocery stores, pharmacies, and even the workplace.

Objectives of the deployment or the technology:
There is a growing consumer preference for self-directed health care services that can allow consumers to educate themselves about their own general health, including specific actionable next steps that are personal and relevant, leading to consumers taking better control of their own health. •Provide an interactive, self-service healthcare option that empowers consumers to take healthcare into their own hands and track their results over time. •Provide user-friendly software to engage and educate consumers about their own health as well as potential areas of concern. •Connect consumers with local healthcare providers. •Attract consumers through sleek design, comfortable use, and attention-getting signage. •Capture demographic information including age, gender and ethnicity, allowing SoloHealth to more accurately evaluate an individual’s overall health and also enabling SoloHealth advertisers to reach a very targeted audience. •Engineer kiosk to house multiple functions within a small physical space.

Results achieved:
In January, SoloHealth installed its first SoloHealth Station in the Mall of Georgia, attracting an average of 65.3 daily users, mirroring the diversity of the general mall population. Nearly ½ of those users (46%) also opted to receive their results via email. Eighty-five percent of approximately 50 individuals surveyed said the kiosk was easy to use and 75% said they would come back again. On a scale of 1-10, users rated their overall kiosk experience a 9.1. SoloHealth Stations have since been deployed at a number of locations in the investigatory test markets of Austin and St. Louis with additional deployments to come this spring and summer nationwide. Nearly 10,000 individuals and counting have already used these new kiosks.

Size and geographic location(s) of the deployment:
Sixteen SoloHealth Stations have been deployed to Georgia, Austin and St. Louis with additional deployments in the spring and summer. Nearly 10,000 individuals and counting have already used these SoloHealth Stations.

Selected judges’ comments:

  • Excellent extension from existing SoloHealth functionality. Looks like the already excellent design, both software and hardware, have been extended to this new solution. Very usable solution, as evidenced by survey and usage results - kudos for collecting this data, it really helps justify the solution!
  • SoloHealth continues to be a leader in true self-service healthcare solutions. This innovative solution enables a broad range of services in an easy-to-use and very effective manner. As evidenced by the grant from NIH, SoloHealth is onto something truly revolutionary in the healthcare industry.
  • The SoloHealth kiosks are a good way for people to monitor their health using tools they might not have readility available at home. I especially like the way the user had the option to choose a doctor and forward their results.
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Cabela's Inc.

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