Based on recent, hugely successful deployments in some high-traffic jurisdictions, court kiosks are now attracting plenty of attention from administrators of courts and other government agencies nationwide.

Court kiosks armed with up-to-date technologies are an ideal way to reduce operating costs, speed transactions and improve service in courthouses and government agencies worldwide.

Kiosks in courts have been quietly shouldering an increasing amount of clerks’ workloads since the early 2000s, yet the recent blending of several key new technologies has now made these “mechanical clerks” quite popular.

From basic check-ins and fee payments to complex legal filings

Earlier generations of court kiosks were dedicated to mundane tasks such as documenting the arrival of visitors, litigants and attorneys for scheduled court proceedings. Nowadays, even the most basic courthouse kiosks provide real-time notification of parties’ arrivals, plus docket information including case numbers, hearing dates and times, names of parties, judges and attorneys, and even wayfinding directions to reach courtrooms. By replacing costly human staffing resources with kiosks to answer repetitive questions from courthouse visitors, busy courts and government centers now enjoy faster throughput and more effective outcomes.

Best of all, self-service kiosks in courthouses and government agencies improve efficiency in collecting fees and fines. Many jurisdictions are using kiosks to provide a fast, convenient way to pay traffic tickets and fines in ordinary cases, while other courts use them to collect a range of revenues. Court kiosks make it very easy for the public to pay fines, assessments, taxes and other legal obligations, including registration and licensing fees, court costs, and even support payments, all without requiring direct intervention from busy staff.

Beyond fee-collections and fines, systems are even capable of supporting remote video interaction between judges, parties and counsel, or filing complex legal documents.

Instead of bringing people to court, take the court to the people

Whether the equipment is installed on courthouse premises, or placed in other public or retail locations, these powerful tools can prevent document-filing bottlenecks and speed the resolution of cases in traffic and domestic courts and other jurisdictions with high-volume caseloads.

Some jurisdictions are using court kiosks for outreach to under-served communities. The convenience and anonymity of remote kiosks make it easy for all community members to find court-related information such as court calendars, legal forms and instructions, and individual case information.

The public can also use remote kiosks to perform basic filings, print court-related documents, and pay court-ordered fees and fines, without the need to travel to the courthouse in person.

Complete courthouse-in-a-box

A complete “courthouse-in-a-box” solution can meet the needs of any court, whether large or small. The solution begins with a tough, sleek, abuse-proof enclosure featuring a rugged touchscreen and/or keyboard with trackball interface.

Court kiosk systems include PC components and Internet connectivity, and they often feature card readers as well as printers and scanners. Depending on the court’s needs, the equipment also includes a two-way video interface, audio connection with live staff, or fingerprint reader.

Do more with less

Across the U.S. and worldwide, the popularity of court and government agency kiosk systems is growing rapidly, as administrators discover their usefulness and cost-effectiveness at helping governments accomplish better results, while using fewer resources.

At a time when healthcare providers are being squeezed by the economic realities of shrinking operating budgets and thinner revenues, the good news is that healthcare kiosk technologies have now evolved to offer truly effective solutions with numerous benefits for providers. Given the high operating costs of providing care, kiosks give organizations a variety of powerful tools to save money and improve patient outcomes.

Let’s take a look at the five most-popular ways that self-service kiosks are being deployed to support the healthcare mission.

Healthcare information retrieval and patient check-in

The quickest and easiest savings come from deploying kiosks with a primary function of checking-in patients upon arrival at the location, as well as empowering patients and staff to quickly and securely access patient information on-site.

In traditional reception scenarios, patients arrive for their appointments and besiege receptionists and other front-line staff with questions and requests for assistance in completing the necessary documents. In addition, all too often, patients show up in droves during high-traffic hours, and this requires administrators to over-budget for staff throughout the day simply to ensure adequate coverage during these peak times.

Time is money

In contrast, a well-designed self-service informational kiosk system allows most patients to check in at their own convenience, as well as automatically alerting staff about their arrivals. While a patient completes his or her own intake documents through a convenient touchscreen interface, staff is already preparing to meet that patient’s healthcare needs. And, once a patient completes the electronic check-in process, the kiosk can print out the exact office number and name of the healthcare professional whom they seek, while also showing a way-finding map and instructions on the kiosk’s screen.

Of course, reception staff is able to better focus on assisting those patients who truly need individual attention during check-in. The result is a reduced need for reception staff, faster turnaround time for all check-ins, and happier patients.

Collections

Collections are a critical component of any successful healthcare business – good care must be paid for, or the business can’t continue to serve patients. As more employers are offering high-deductible insurance plans in order to manage corporate costs, responsibility for collections of payments and co-payments is an increasing concern for providers.

Kiosks offer ideal solutions for speeding and simplifying the collections process. Accounting staff find kiosks an ideal way to improve collections while keeping patients happy.

Instead of sending a snail-mail bill several weeks after a service has been provided, savvy providers are deploying kiosks with card-readers which enable immediate collections for services rendered. Patients can check in, receive billing, and pay their accounts even while they await their appointments.

Wellness information and healthcare education

Another fast-growing use for kiosks involves dispensing wellness information and providing healthcare education. Often, patients arrive for their appointments on time, yet must then wait to be seen by the appropriate professional. A traditional scenario involves stocking waiting rooms with expensive printed educational literature, which all too often becomes costly litter to be cleaned from the waiting room floor.

Healthcare organizations are discovering the importance of using interactive kiosks to help educate patients regarding their medical conditions and individual needs, while saving valuable time for busy professionals. Most patients’ questions and basic concerns can be answered through kiosks with touchscreens. This provides them with useful information while also helping pass some time while they wait.

As well, kiosks that dispense wellness information are proving to be a big hit both inside healthcare facilities and in retail locations such as drugstores. Healthcare kiosks can perform a range of basic diagnostic services including blood-pressure and temperature checks, weighing, and diabetes screening. Advanced kiosks can perform vision and hearing checks, too.

Patients report increased feelings of satisfaction and comfort when using these self-service diagnostic services, and retail organizations have been quick to leverage such kiosks for sales purposes by offering condition-appropriate marketing messages according to the results of kiosks’ screenings.

Likewise, kiosks are very popular in retail food markets where health-conscious consumers wish to learn the calorie counts, nutritional content or other background information about the foods they purchase. In fact, it seems that anywhere people desire to learn detailed, accurate health information, kiosks can help save money and provide better service overall.

Healthcare staff and visitor access

In today’s security-conscious society, another less well-known application for kiosks is becoming more widespread – the use of kiosks to monitor and control access to medical and nursing facilities.

In traditional scenarios, organizations use personal ID badges to identify staff and frequent visitors such as outside vendors and staff, yet it’s an imperfect system. Of course, it’s very difficult to keep track of one-time or occasional visitors such as patients’ families.

Yet, nowadays kiosks are being used to verify all visitors’ credentials and approve their access to particular locations. For example, visitors may check-in and receive a printed pass authorizing access to some areas of the facility, but not others.

Such kiosks help institutions comply with the strict requirements envisioned under the Health Insurance Portability and Accountability Act (HIPAA) by ensuring visitors’ accountability and limiting access to sensitive patient information. Likewise, kiosks can be used to ensure that visitors read and agree to important safety information or non-disclosure rules before being allowed to enter a location.

Kiosks as miniature satellite pharmacies

One of the most interesting applications for healthcare kiosks is their growing role as miniature satellite pharmacies, capable of dispensing a limited number of the most-common medications. This function is a critical time-saver for mainline pharmacy staff, and allows them to focus on serving the needs of patients who require the most attention.

In large pharmacy environments where many patients are waiting to have prescriptions filled for common medications, kiosks can dramatically reduce operating costs of fulfillment. Patients approaching waiting lines are prompted to check for availability of their common prescriptions, and upon swiping their prescription, they may receive a lightning-quick fill.

In summary, kiosks are spreading throughout the healthcare community. They’re finding new uses almost every day in locations ranging from hospitals to retail stores, and they’re certainly a welcome tool for both cost-conscious healthcare administrators and consumer retailers alike.