Blog: David Little 
David Little (bio)
Director of Marketing
Keywest Technology
Tuesday, 16 September 2014

Digital signage puts marketers and other communicators in charge of when and where their messages influence consumers. This may also mean changes in the way things get done and who’s responsible for those things.

Day after day, the media are filled with stories of who will do what if this politician or that party takes control. The headlines are filled with phrases like “seizing control” and “taking power” and stories about the ramifications of Democratic or Republican control of Congress.

“Taking control” is part of our daily lexicon, too. “He’s a take charge kind of guy.” Or, “She’s a control freak.” Everywhere you turn, life seems about controlling our words, our actions and our environment. At least it is in most spheres.

But I wonder, if you were to ask 10 communication managers how in control they feel about their marketing message, if even half could honestly say they’re in charge. Sure they design their messages and sign off on the creative product of their advertising agencies. But from that point on they start to lose control.

Marketers cast their messages out to the public through a variety of media, like the Internet, print publications, TV broadcast and radio, without really knowing whether or not the public is fully absorbing their messages. Today’s empowered consumer is far more likely to zap the commercials on their digital video recorder, change the radio station and turn past the newspaper and magazine ads, than they are to actually acknowledge the marketer’s message and take a desired action.

That’s why when it comes to taking control of marketing messages, no other medium appears to approach digital signage. With digital signage, marketers can influence shoppers when they’re in the buying frame of mind at or near the point of sale. They can day-part their messages, appealing to stay-at-home parents during one portion of the day and the after-5-work-crowd at another. Digital signage even allows them to control their messages on a micro-geographic level, targeting a neighborhood, ethnicity, age group, social strata or income like no other medium.

With digital signage, communication managers aren’t only in control of their message but also how, where and when that message is presented to a highly targeted market audience. Digital signage elevates the control over messaging to a level all managers dream of and few currently achieve. When looking at the practical results of this robust communication medium, digital signage is a game changer for advertisers.

Digital signage represents a new age for marketers and communication managers—and a new way of thinking about content, one that can address in real time the ways consumers think and act in the purchase environment. Digital signage is not television. It’s not Internet. It’s not radio. It’s not print. It’s a completely different medium and requires a fresh approach.

Look around you. Don’t let this game changer pass you by and risk intellectual paralysis by over analyzing the obvious. Digital signage is here to stay and is becoming the communication medium of choice for messages where consumer engagement and frequent changes in content are desired. Avoid hiring an agency with old-school paradigms; consider teaming with a full-service digital signage company that has a proven track record and will assume some accountability for your return on objectives.

Posted by: Admin AT 08:00 am   |  Permalink   |  0 Comments  |  
Friday, 01 November 2013

While digital technologies threaten the effectiveness of television advertising, interactive digital signage can amplify the impact of your marketing message.

Television programming is far from passé. Matter in fact, more people than ever are watching TV. For instance, consumers around the world are watching nine more hours of TV than they did in 2011. When you add in films, the average person is now watching 25 hours of TV and movie content a week. That’s great news if you are an advertiser, right? Not so fast.

Something has changed over the last sixty years of primetime television; the days of gathering around a 100-pound TV and eating TV dinners in the living room as a family affair are mostly over. Nonetheless, just over half of us sit and watch traditional live broadcast on televisions in the living room. It’s what we are not watching that may be disturbing to advertisers.

But before we go there, let’s consider the remainder of TV watchers. According to the 2013 report, Motorola Mobility’s Fourth Annual Media Engagement Barometer, almost half of television programming is consumed in other places and on other devices, such as, tablets, smartphones, computers, game consoles and DVRs. For instance, in countries like the United Kingdom, Sweden and Germany, more people consume media via their tablet than the trusty old flat-panel television, regardless if they are in the house or elsewhere.

The problem for advertisers is this: Despite all of the hours people watch television—the actual time spent viewing commercials has dropped precipitously. The aforementioned Motorola study reveals that 29% of all content is viewed after being recorded. And if you are an advertiser, you don’t need to wait until Halloween to be scared of this fact: 68% of global viewers record programming to skip advertisements on commercial channels, rising to 75% and 74% in the UK and US, respectively.

In other words, the viewers who record their favorite television shows on a digital video recorder will fast forward past $12 billion in advertising in 2013. How much of your ad budget will contribute to that sizeable sum?

It should be clear that digital technologies have enabled viewer choice, which is proving to be a challenge for advertisers who are counting on eyeballs being present during sponsored breaks.

With so much at stake, it’s no wonder why marketers are looking for alternate advertising avenues –ones that can target their desired audience, deliver control over playback to defeat ad zapping, and provide interactivity to engage potential customers.

Digital signage offers an appealing alternative –or at least supplement- to traditional television advertising. Delivering valuable product information and appealing marketing messages to consumers with dollars in their hands advances the goal of your advertising message. That’s exactly what digital signage can do in a retail setting.

Add to that the impact of interactivity via a touchscreen interface, and you have a technology to draw in consumers, engage them in your message and ultimately direct their buying decisions. All of this can tie into an omni-channel marketing mix that provides multiple consumer touch points and inputs.

Compared to a digital video recorder and commercial zapping, interactive digital signage offers you a technology for marketing that works with you to capture consumer attention and dollars –not against you. Isn’t it time to consider giving your advertising the Midas touch?

Posted by: David Little AT 11:24 am   |  Permalink   |  0 Comments  |  
Thursday, 31 January 2013
Consumers have changed their diet of media consumption. If you haven't updated your media mix in the last few years, your advertising dollars are being wasted.

Happy with the results from your TV, radio and print advertising? Ever feel like you aren't getting the bang for the buck you envisioned?

Maybe it's time to rethink your media mix. The concept of an advertising media mix is straightforward: Since no one magazine, newspaper, website, or broadcast outlet is likely to zero in on your target customer, choosing a variety of media based upon their ability to reach your desired demographic is more effective.

At leading advertising agencies, building the right media mix has become a near science where days untold time is spent honing, polishing and refining media selections to create a mix with sufficient reach and frequency to deliver. Gaining a thorough understanding of their client's product and universe of customers, analyzing ratings data and circulation statements, and weighing certain intangible benefits each media candidate brings to the table, are but a few of the steps necessary to build the right media mix.

While the process has proven itself to be highly effective over the years, changes in technology that give consumers greater freedom to control media consumption demand new solutions and a rethinking of what goes into an effective media mix. Armed with remotes and digital video recorders, TV viewers easily circumvent commercials. Newspaper and magazine readers are now just a click away from the same content on the Web sans the full- or fractional-page ad adjacent to the article they used to pore over on the printed page. In effect, technology is short circuiting the rather simple media equation that implicitly promised advertisers the attention of customers as they consumed the content their medium had to offer.

Consider the impact of digital video recorders and remotes on the effectiveness of television advertising. A Nov. 13, 2012 AP article in USA Today reports that an estimated 45 percent of all households in the United States are equipped with digital video recorders (DVRs). If that weren't enough to give pause to TV advertisers, another article from the New York Times reports that estimates hold "that 50 percent to 70 percent of viewers playing back shows zip through the commercials."

The story isn't any better in the print world. "The State of the News Media 2012" from stateofthemedia.org puts it bluntly: "News websites saw the greatest growth, while print audiences stood out for their continued decline, which nearly matched the previous year's 5% drop."

We might ask at this point if Americans lost their stomach for news digestion, or have they simply changed their diet? A Pew Research report states that the later is the case. For example, the transition to a full-on digital diet is changing consumption patterns dramatically. More than three-quarters of US adults own a computer. Additionally, about 44% now use smartphones and tablet adoption among adults is hovering around 18%. According to PEJ research, nearly one quarter of the US population gets its news on multiple digital devices. In other words, our digital diet has become a full-course meal.

However, there is a bright spot on the horizon if you have something to advertise, especially for those who are willing to rethink what makes up the media mix. An emerging technology that brings together dynamic display and media control at the point of purchase may be just the ingredient advertisers need to reinvigorate their media mix.

This dynamic medium is referred to most often as digital signage by the industry; however, it goes by different names. In the retail environment, it's called In-Store Digital Media (ISDM). At hotels and resorts, it's known as digital reader boards. In public venues, like a sports arena, it's often called "TV" if the screen is small and "Jumbotron" if it's large. But regardless of what you call it, advertising to people when they're away from home, -often at the point of sale or somewhere close to the product- is where you may find the most bang for your advertising buck.

"Digital signage is the next evolution of multiplatform advertising," according to Frank Dickson, Chief Research Officer with MultiMedia Intelligence. "The integration of IP-based network management allows entire screen deployments to be centrally controlled, allowing for dynamic and simultaneous control of text, video and graphics."

And it's not just about advertising. Digital signage advertising adds value by providing additional information that interests consumers; it can enhance retail ambiance, provide interactive experiences that engage shoppers and provide a better experience.

Maybe it's time you rethink your media mix alternatives. This may be the moment to redirect a portion of your advertising budget away from declining media mainstays and into alternatives on the rise, like digital signage.
Posted by: David Little AT 04:32 pm   |  Permalink   |  0 Comments  |  
Friday, 15 June 2012
The latest data from PQ Media reveal 2011 was a good year for digital out-of-home advertising, and 2012 is on track to be even better.

While stock markets around the world retrace, the financial picture of Greece and Spain flounders and the world holds its collective breath waiting to see if there'll be an attack on Iran and a spike in oil prices, there is a piece of outstanding economic news for those involved in the place-based digital media market.

2011 was a great year for digital out-of-home advertising, and this year is setting up to be even better. Data from PQ Media released in April show that global digital place-based networks, billboards and signage operators saw revenue grow by 15.3 percent to $6.97 billion last year. This year, the revenue figure is projected to be even better, growing 19.2 percent.

In the United States, DOOH operator revenue climbed by 11.2 percent last year. According to PQ Media, an econometric research and consulting service in Stamford, CT, digital billboard operators saw double-digit revenue growth and operators of place-based networks saw a high single-digital rate of growth.

According to the PQ Media "Global Digital Out-of-Home Media Forecast 2012-16," the compound annual global growth rate for the five year period will be 13.7 percent. Much of the revenue growth appears tied to a recognition of how important it is to reach consumers outside the home where they make purchases. "While TV remains the 800-pound gorilla of ad-based media due to its reach, scarcity and measurement, DPNs (digital place-based networks) offer brands opportunities to extend their reach by engaging target consumers with contextually relevant content in venues outside the home," said PQ Media CEO Patrick Quinn.

Digital signage networks were one of the fastest-growing ad-based media in the United States last year. While PQ Media acknowledged a deceleration in the rate of growth in the second half of 2011 due to cyclical economic events, it found digital place-based networks experienced a revenue increase of 10.7 percent from 2006 to 2011.

According to PQ Media, digital place-based networks are likely to benefit indirectly from the Summer Olympics in London and the U.S. political campaign this fall. Both traditionally inject significant revenue into local television stations as well as cable and broadcast networks. This time around, however, PQ Media foresees a scarcity of TV inventory. As a result, major brands squeezed off television could be forced to consider other video platforms, such as digital place-based networks, said Quinn.

The latest revenue tally from PQ Media is another in a growing string of positive developments over the past couple of years for the digital signage industry. Together, they wins demonstrate that digital placed-based media is a viable and being taken seriously by companies with products to sell and the advertising agencies they hire.

The growing availability of audience metrics for digital place-based media is adding a sense of legitimacy about this new medium for those who control where ad dollars get spent. The PQ Media ad revenue numbers, therefore, shouldn't be too surprising.

Going forward, the next big test for this medium will likely be whether or not those responsible for buying ads will reallocate dollars from television to digital place-based media.

With the possibility of too few available commercial slots on TV in the second half of the year, there might be a hint as to whether digital place-based media can begin taking on the "800-pound gorilla" and winning.
Posted by: David Little AT 05:15 pm   |  Permalink   |  0 Comments  |  
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