|| The Perspective
Tuesday, 28 October 2008
Ron Delnevo, managing director of independent ATM operator Bank Machine Ltd., says new research into contactless cards shows that cash remains a viable and strong payment choice for consumers.
According to APACS, the United Kingdom's payments association, in 2007, six out of 10 payments were made with cash.
"I find it truly risible that Visa is promoting their latest research, which shows that 41 percent of people in a contactless trial felt it was an easier and faster way to pay for small items than cash," Delnevo said. "This of course means that 59 percent of consumers, in fact, think that cash remains the most convenient payment method. They are simply promoting the fact that, after spending tens of millions of pounds on research, development and advertising, they have made a 1 percent difference to consumer habits. I am not sure I would be claiming this as a big success and would consider it, frankly, a waste of corporate cash."
Delnevo says the only solid conclusion from the payWave trial was that users had security concerns about the use of contactless payment methods. That conclusion, Delnevo says, echoes the results of a survey carried out when contactless cards were launched in the United Kingdom, finding that 70 percent of people believed that the introduction of contactless systems would increase fraud.
"At a time when everyone should be watching what they are spending, and in the midst of a worrying rise in debt, it is all the more cynical for card issuers to continue to promote the use of contactless cards — fully aware that research now proves that consumers spend more on cards than they do when using cash, even if they can’t afford to do so," Delnevo said. "Moreover, when the British taxpayer will now be picking up the bill for the reckless behavior of financial institutions, banks have a responsibility more than ever to the public — and that includes encouraging sensible spending habits."
According to research conducted by New York University and the University of Maryland, people often are prepared to pay significantly more when they know that they can pay by card.
Additionally, increased fees from MasterCard, announced this week, also are expected to take a toll on the card industry, Delnevo says. Retailers in the United Kingdom complained this week that MasterCard doubled the fees it charges, causing financial drains on U.K. shop owners.
"This increase in charges confirms that both retailers and the British public should be extremely wary of relying on plastic cards," Delnevo said. "Cash remains the most popular means of purchase in the U.K., and now we see why. Cash is completely within the control of the consumer in every respect, whereas with cards, it is a case of 'spend too much now and shed tears later.'"
Tuesday, 10 June 2008
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My paternal grandmother used to open a novel at the back page in order to read the ending of the story first. So I will give you the ending of this article upfront and then work my way back, unveiling in the process the secret of cash’s enduring popularity.
Here is the conclusion: There is virtually zero chance that cash will be withdrawn from society within the next generation. That is, in the next 25 years. And in all likelihood, there could easily be another hundred years of cash.
This conclusion is only remarkable because there is a widespread perception in financial services that cash’s days are numbered. People talk vaguely about the cashless society. Some folk seem to believe that plastic and digital forms of money are set to replace cash.
Upon analysis of the true nature of cash and on what is driving global demand for cash, however, this conventional wisdom turns out to be based on a myth. It is a fantasy which has been promoted largely by the card-issuing sector because it has a vested interest in the demise of cash.
But the cashless society is about as real a possibility as the paperless office. At this stage, it belongs in the realms of science fiction.
As head of the ATM Industry Association, which represents a broad spectrum of the ATM marketplace in about 50 countries, last year I sought out a futures analysis of cash. After all, cash remains the lifeblood of the approximately 1.7 million ATMs worldwide, since about 70 percent of all ATM transactions are cash withdrawals.
But I half expected to read evidence that the cash industry had about 10 to 20 years of life left in it. I soon found that the story of cash, like all good stories, has a twist to it, an amazing element of surprise.
During my months of research, I was astounded to discover that all the indicators showed that cash appears to have a bright and unlimited future. The conditions keeping it in production are much stronger than all the growth inhibitors and threats to its existence.
A cash tour
It is true that overall global market share for cash as a form of payment declined in the latter part of the 20th century — because of the advent of the credit card, POS terminals, Internet banking and new options such as prepaid cards and mobile banking. Yet the value and volume of cash continues to climb throughout the developed and developing worlds.
One source told me that the estimated annual demand for new banknotes is 1 billion. The Bank of England, European Central Bank and U.S. Federal Reserve System all report that U.K. sterling, the euro and U.S. dollar currency in circulation continue to increase.
The United Kingdom’s payments association, APACS, reports that 91 percent of payments in Britain worth less than £10 are made in cash, that’s compared to 5 percent made by debit and 2 percent by credit. In fact, Visa estimates that $1.3 trillion per year is spent on small ticket items.
According to De La Rue Currency, annually conducts a payments survey, says cash remains the preferred means of payment for 58 percent of the U.K., particularly where small-value payments are concerned. And cash accounts for two-thirds of all personal payments by volume in the U.K. In 2006 alone, £36.3 billion in cash was spent in supermarkets. Even for payments exceeding £50, Britons are more likely to use cash than credit. And nearly 2 million Britons are still paid in cash on a weekly basis, according to APACS.
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By the end of 2004, the value of notes in circulation in the U.K. exceeded £36 billion, a 45 percent increase from 1999.
One of the most pervasive myths about cash is that its usage is declining in advanced economies.
But that false view assumes that cash is for less-advanced, developing countries. Let us take Europe as an example. This continent has done more than any other region of the world to encourage the decline of cash.
The European Commission and European Payments Council are promoting non-cash payments through the creation of a cashless payment system called the Single Euro Payment Area. And in France, authorities have limited use of cash by law, e.g., saying that transactions exceeding €3,000 may not be conducted in cash and wages may not be paid in cash.
Yet Europeans continue to draw more and more cash every year.
The European Union has set a benchmark of between 200-230 non-cash transactions per inhabitant per year, while Spain, Italy and Poland see fewer than 100 non-cash transactions annually. Across 17 European countries, the average person makes a modest 49 card transactions per year. And he European Payments Council estimates there were about 360 billion cash transactions in 2003, compared to 60 billion non-cash transaction that same year.
Euros in circulation also are growing at a rapid pace. Europe’s volume of cash has grown about 20 percent per year since the euro’s introduction in 2002; by 2006, 1.3 billion euros were in the market. In the euro zone, volumes of low-denomination notes have been increasing at a 5 percent per annum — a rate higher than inflation.
Advanced countries like the United States, Japan and the U.K. maintain resilient cash usage. The Bank for International Settlements reported in September 1999 said notes and coins as a share of gross domestic product rose from 1990 to 1997 in Japan, Germany, Canada, the United States, the United Kingdom, Italy and Australia.
And according to the U.S. Treasury, paper currency continues to climb in America, from $380 for every American in 1975, to $2,578 in banknotes per American by 2005. In addition, an extra $35 billion in coins is rolling around, clearly supporting a deluge of circulating cash in the world’s greatest economy. The value of U.S. dollars in circulation increased 400 percent between 1980 and 2005, from $160 billion to $700 billion.
Japan, the world’s second-largest economy, is cash-dominated. Only 36 non-cash transactions are made per person per year, compared to 288 per capita in the United States — and 119 those are conducted in the form of checks.
In so-called “transitional” countries, such as the former Soviet Union, cash dominates in volume and value.
And in Australia, cash remains the payment method of choice for small retail transactions and money transfers between individuals. In fact, the ratio of currency to GDP is increasing in Australia, up to 4 percent in 2004 from 3.5 percent in previous decades. Cash payments make up 40 percent of value for all retail payments in Australia; and in food and convenience stores, cash accounts for about 56 percent of all sales.
In South Africa, the Reserve Bank reports annual increases of 10 percent in the demand for cash. Two-thirds of all transactions are still conducted in cash, with R55 billion worth of banknotes in circulation and up to R3 billion in cash exchanging hands every day. About 91 percent of South Africans use cash to pay for groceries, while 4 percent use debit, 3 percent use credit and 1 percent use store-value cards.
The increased global demand for cash is good news for the ATM industry, because the cash machine remains cash’s primary distribution channel. In the U.K., 87 cash withdrawals at ATMs are made every second. In 2006, U.K. consumers withdrew £180 billion in cash from ATMs, with average withdrawal value being £65.
According to World Payments Report 2006, the aggregate number and value of ATM cash withdrawals grew at an annual rate of 5.9 percent and 7.1 percent, respectively, from 2000 to 2004.
Scan Coin, a global leader in cash processing, reports that cash handling is increasing by between 2 percent and 10 percent in most industrialized nations, and the percentages are much higher I less-advanced countries.
And cash-recycling technology is expected to improve future cash efficiencies.
England’s Retail Banking Research says cash-recycling at self-service terminals in Europe is expected to grow 30 percent in 2008. According to current estimates, that rate of growth will increase by 170 percent by 2010 and 215 percent by 2017.
Manufacturing the myth
So what’s driving the cashless society myth?
Futures thinking tends to overestimate technological change and to underestimate the role people, culture and society. The simple truth is that most visionaries of the cashless society don’t understand the history of cash.
The use of coin stretches back to Lydia in the 7th century B.C. And paper-currency’s origin can be traced to China’s Tang Dynasty circa 618 A.D.
How many other technologies can claim to have survived that kind of span?
It’s the simplicity of cash that has resulted in its longevity. Cash produces instant results virtually anywhere on earth. That is an immense strength.
Cash is not a technology that easily reaches exhaustion because of resource depletion. And cash has a strong resistance to substitution.
In 1979, Michael E. Porter of Harvard Business School developed a theory of five forces that shape the competitive environment for businesses and products. One force that threatened businesses was product substitution, which would make it more likely for customers to switch to product alternatives, especially when prices increase.
Porter outlined components of product substitution, including a buyer’s propensity to substitute, the price of substitutes, switching costs, and the perceived level of product differentiation. Given that cash has proved to be an inter-epochal technology, how has it fared against the threat of substitution?
The check was first product designed to substitute cash, and it was extensively used for the first time in Holland in the early 1500s. But in five centuries, the paper check has failed to replace cash.
And then there is the credit card, which came out of a New York restaurant in the 1950s. The credit card has been a remarkable piece of technology, but it may be comparatively short-lived, because of its inherent risk. And the economic downswing isn’t expected to help credit’s cause. In fact, in China, the world’s future superpower, credit is not regarded as real money — real money in Chinese culture is cash in the bank.
The credit card, too, then, like the cheque, has failed to topple cash.
Whether we talk about mobile payments, Internet payments or gift cards, the more each one is likely to absorb some market share of some payment technology. The payments landscape is multichannel, and somewhat cannibalistic. But no one payment device, whether an electronic funds transfer, a mobile phone or a prepaid card, that can substitute for cash.
- Fee-free for consumers
- Carries certainty of acceptance as legal tender
- Free of credit risk
- A public asset regulated by the central bank
- Anonymous and cannot be tracked
- Easy to access and use
- Interchangeable with other cash
Cash also is fast.
Source: 2006 Study by Central Banks of Belgium and the Netherlands
Such speed is important in retailing. McDonald’s has reported that shaving six seconds off transaction times brings about a 1 percent increase in sales. Global remittances also are driving the use of cash.
The World Bank estimates that the total amount of remittances sent home in 2005 to developing countries by workers abroad reached $173 billion. That estimate is now estimated to be closer to $310 billion.
The good thing about remittances is that they help bridge the divide between the wealthy and poor. Levels of poverty have declined in countries that receive remittances on a large scale. Recipients use the money they’re sent to improve their children’s education and to provide living accommodation.
Remittances are often received in cash, sometimes via ATMs.
Tourism also is driving the use of cash. In 2003, tourism represented 6 percent of the world’s export of goods and services. And tourists prefer to use local currency when they travel abroad.
An estimated 70 percent of Chinese tourists prefer cash on their travels.
And if remittance and tourism aren’t convincing enough, the future existence of cash is virtually guaranteed by the growing role of the informal sector — defined as economic trade not registered for taxation.
The informal sector, which excludes organized crime, is growing in developed, developing and transitional countries. In the EU, 48 million workers are part of the informal sector. In India, informal-sector trade provides more than 90 percent of employment with some 360 million workers. In South Africa, 25 percent of the labour force works in the informal economy, responsible for 10 percent of all retail sales.
And in Russia, the informal sector makes up 14 percent of the country’s total employment. This table shows the significant role of informal trade in the global economy.
Figure: Average size of Informal Economy around the world measured as a percentage of GDP
The global average size of informal trade is about 30 percent of GDP.
Which government is seriously going to try to eradicate that level of trade from within its boundaries and thus risk pushing up its unemployment rate and poverty levels?
Mike Lee is the chief executive officer of ATMIA.
Monday, 15 October 2007
We’ve all been there. Put a dollar bill in the acceptor, wait a second, then it spits it back out. Smooth out the corners, try another bill. Repeat process and hope the wind isn’t blowing or you’re chasing your buck down the street. Worst case scenario is that it doesn’t even attempt to take the dollar and you walk away without an Almond Joy.
It was actually the opposite kind of experience that instigated my investigation into bill acceptors. I was using a U-Scan system at a grocery store and paid in cash (which I almost never do anymore). I put the first bill in, waited for the regurgitation, but instead it smoothly took my cash and credited me for the transaction.
I was surprised, so later that night I bought a Coke from a vending machine and had similarly good experience, which begs the question: Why do some bill acceptors gladly accept my cash while others spit it back at me?
To get an inside look into the inner-workings of bill acceptors, I spoke with Alec Shekhar, Americas marketing manager at MEI. MEI has a large market share of bill acceptors in vending machines, self-checkouts, kiosks, retail safes and casino gaming machines.
The answer to the question is not complicated, Shekhar said. Vending machines have been around for 20-30 years and while a lot of machines have been updated or replaced, there still are machines out there with old technology in them.
“In the past, magnetic readers and bill recognition technology were not as robust,” Shekhar said. “New optical technology is being put into today’s bill acceptors that can better recognize worn or creased bills.”
Most people have put their money into a bill acceptor at some point, but may not understand the inter-workings. Customers begin by putting their bill into the slot, also known as the bezel, which triggers the acceptor to grab the bill.
A bill acceptor’s main purpose is to take currency, but also to validate it, and there are two available means for doing so. Once inside, an optical scan system verifies a bill by finding “identifiers” in the paper that are placed there by the mint during manufacturing.
A magnetic scan looks for magnetic signatures given off by the ink on the bill. If authenticated, the bill is deposited in a cash box or cassette located behind the acceptor. The whole process takes one to three seconds.
The aesthetics of bill acceptors have generally remained the same over the years; it is the authentication technology which caused our bill regurgitation in the past. Shekhar said recognition technology began greatly improving around 1995. Since then most of the old bill acceptors have been switched out.
There has been a shift in the market from magnetic to optical technology in the past 20 years. Shekhar said that MEI exclusively deals with optical scan technology because those acceptors never touch the bill, which prevents jams. Magnetic scanning systems are more apt to be fooled by counterfeit bills, even now. They also tend to easily reject bills that are worn.
Another reason why I’m having better customer experience with bill acceptors at self-checkouts is because the quality — and price point — of acceptors in those machines is higher. Quality-wise, there are several levels of bill acceptors. The top tier lines are used mostly in self-checkouts and casino gaming machines because of their reliability.
“Especially in a casino setting, the acceptors have to take the bill because if not, people just won’t gamble on that machine, likewise with self-checkout,” Shekhar said.
Vending machines, on the other hand, generally have lower-tier bill acceptors installed in them, which is one of the reasons we’ve struggled with them in the past. Also consider that many vending machines are outside and that rain, light and other environmental conditions have an effect on the performance of the bill acceptor.
An obvious, yet not immediately considered reason that self-checkout bill acceptors tend to outperform those of vending machines is because people generally use smaller denominations of money in vending machines. Singles and five dollar bills see more circulation and are usually more worn than say, twenties, which Shekhar says he sees a lot of in self-checkout cash boxes.
Lastly, consider the last time a bill acceptor wouldn’t take any of your bills. When I took a step back and thought about it, I realized it’s probably been several years. Shekhar said it’s like that with most people.
“People have long memories,” he said. "When it comes to bill acceptors, they’re seeing memories from the past.”