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News Archive |
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Thursday, 01 October 2009
ProTouch, a supplier of electronic point of sale kiosks, has announced a partnership at KioskCom Europe with YesPay, a provider of card payment-processing services. The partnership resulted in several kiosk solutions designed to offer retailers the ability to offer self-service card payments.
According to Retail Banking Reaearch, the number of self-service checkouts is set to quadruple over the next five years.
Protouch said that the solutions will be geared toward supermarkets, rail stations and cinemas that want to offer self-service chip-and-PIN credit and debit card payments.
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Protouch exhibiting its kiosk range at KioskCom Europe.
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Tom Quarry, managing director of ProTouch, says the solution will help retailers meet consumers' self-service expectations:
With self-service payments becoming the norm, we wanted to give retailers an easy-to-deploy solution that ticks all the boxes and that you could practically buy off the shelf.
YesPay’s EMBOSS payment service is fully preaccredited with multiple card acquirers within the U.K. and Republic of Ireland and is PCI DSS Level 1-approved. The system delivers transaction authorization in three to five seconds, and at the end of the day retailers can access and download real-time transaction reports.
Thursday, 17 September 2009
VeriFone Holdings Inc., a provider of secure electronic payment solutions, has announced that Mexico's largest bank, Bancomer, will deploy VeriFone's recently released ATM-kiosk hybrid at one of the country's largest drug store chains.
The MX ATM functions as a cash-dispensing ATM and offers value-added self-service options, such as mobile top-up, bill payment, money transfer, coupon printing, coupon redemption and reloading of prepaid cards. Fernando Lopez, senior vice president and general manager for VeriFone's Latin American and Caribbean operations, says the deployment will cater to the growing unbanked and underbanked Hispanic market:
Bancomer is using (the) MX ATM to dramatically expand services to the unbanked and underbanked by locating payment kiosks in convenient retail outlets. (The) MX ATM is purpose-built to ensure integrity of remote operations and can be customized to meet the specific needs of different organizations.
According to VeriFone, Bancomer will complete a $10 million expansion of the deployment in 2010, which will represent 10 percent of the financial institution's ATM-network footprint.
Monday, 24 August 2009
VeriFone Holdings and PROSA, a Mexico-based electronic switch processor, have introduced an ATM-kiosk hybrid with cash dispensing and deposit functionality, designed for the Latin American market. According to a news release, PROSA plans to roll out the kiosks at retail locations throughout Mexico.
The MX ATM features a number of customizable functionalities, including cash dispensing, balance inquiry, mobile top-up, bill payment, coupon redemption and prepaid card reloading. Miguel Angel Balcazar, PROSA's executive director of new business, says the kiosks will help retailers reach their customers better and save money:
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VeriFone's MX ATM provides PROSA with a new solution to increase customer loyalty, reduce operating costs and expand our reach to dispersed points of service.
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The MX ATM also can be configured to include barcode and biometric readers as well as coin acceptors.
Friday, 14 August 2009
Wincor Nixdorf AG has landed a deal to manage more than 200 self-service systems for Oldenburgische Landesbank AG’s Allianz Bank. Oldenburgische Landesbank AG is a leading private bank in northwest Lower Saxony. The bank employs around 2,500 people at more than 170 branches and is formerly a Dresdner Bank subsidiary.
According to a news release, the four-year agreement includes the June 2009 migration of self-service systems from Dresdner Bank, formerly a member of Allianz Group, to the new Allianz agency bank, and now will cover hardware maintenance, monitoring and administration of more than 80 ATMs and more than 130 statement printers.
Wincor Nixdorf says it aims to optimize business-process costs for the bank as well as improve customer satisfaction with self-service. All systems are linked remotely to Wincor Nixdorf’s system-management center, which performs 24/7 monitoring.
Thursday, 13 August 2009
The ATM Industry Association and ATMmarketplace.com have announced they will copresent the 2009 ATM Industry Award for Excellence at ATMIA's annual conference in Miami in February. The award's winner will be determined by a majority vote among ATMIA members, which number more than 1,300 across 50 countries.
According to a news release from ATMIA, candidates for the award must meet at least one of the following criteria:
- Long-term positive influence on improving the industry
- Excellence in technology or levels of service
- Leader in applying best practices
- Specific and measurable achievements producing tangible results
Tracy Kitten, senior editor of ATMmarketplace.com. says the organizations look forward to rewarding strapped companies during a challenging time:
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ATMmarketplace.com is honored to join ATMIA in recognizing ATM companies that are excelling and positively impacting the ATM industry. During these tough economic times, it's promising to see how well some companies in our industry are accomplishing profitable and innovative feats.
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Nominations for individuals or organizations must be submitted to ATMIA's marketing manager, Amber Howell, at by Sept. 23.
Thursday, 06 August 2009
Jacksonville, Fla.-based independent ATM deployer Global Axcess Corp. (dba Nationwide Money Services) reported a profitable second quarter, after revenue and net losses during the first quarter.
Net income for Q2 was up 24 percent, from $450,290 (2 cents per share) in Q2 ’08 to $557,031 (3 cents per share) in 2Q ’09, despite a 7-percent dip in revenue from quarter to quarter. Revenue for Q2 ’09 came in at $5.4 million, compared with revenue of $5.8 million in Q2 ’08.
For the year, revenue is down 5 percent, from $11.4 million in ’08 to $10.8 million, while net income is up 16 percent for the year, from $562,445 (3 cents per share) to $653,793 (3 cents per share).
GAXC chief executive George McQuain says the company’s net improvements will allow GAXC to continue its focus on delving into new business opportunities, including the placement of DVD-rental kiosks:
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Management continues to invest in our sales and marketing capabilities, with the goal of expanding our network. Simultaneously, we are focused on adding additional services to accelerate our growth. We continue to focus on leveraging our ability to deploy, manage, maintain and process transactions from a wider range of self-service kiosks, beyond the traditional ATM, and our first application of self-service kiosks will be DVD-rental kiosks.
In fact, in an effort to further accelerate this program, we have expanded our pilot program for DVD-rental kiosks from nine to 24 locations. In addition, we have delivered 20 proposals for ATM deployments, up from five in the year-ago quarter, and we expect to kick off an aggressive marketing program that will include direct mail, trade shows, a redesign of our ATM Web site, as well as a continuation of our aggressive calling efforts. All of this is based upon recently completed market research that compared our offerings to our competitors and very strongly highlighted our competitive advantages in the market.
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GAXC attributes its decline in revenue to the loss of a high-transacting client. But GAXC made up for the loss with the addition of two new ATM placement deals and an expanded ATM deal with an existing client.
GAXC, in a news release, says it added 126 new ATMs during the quarter:
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While these agreements did not materially benefit the second quarter, they are expected to contribute to the company’s financial results in the third quarter. |
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McQuain says restructuring and stronger investments in sales have benefited the company since Q1:
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We believe these efforts, coupled with the key re-staffing we’ve made to the sales organization, will help us grow our revenues. This will allow us to increase our free cash flow and help us to deliver enhanced shareholder value. |
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Monday, 27 July 2009
The economic crunch is taking its toll on ATM manufacturers. Earlier this week, Germany-based Wincor Nixdorf announced significant income dips for the second quarter of the year, and now Duluth, Ga.-based NCR Corp. reports similar results.
At the close of Q2, which ended June 30, NCR’s revenue for the quarter was down 16 percent from the same period last year and down 6 percent for the year. But net income took an even greater hit, falling from $44 million, 26 cents per share, in Q2 2008 to $23 million, 14 cents per share, for Q2 2009. For the year, net income is down 91 percent, from $92 million, 53 cents per share, to 8 million, 5 cents per share.
Bill Nuti, NCR’s chairman and chief executive, says the company continues, despite its revenue and net income dips, to see positive results in certain areas:
"While NCR continues to operate in a challenging environment for the core end markets we serve, our solutions are generating results in the areas where our customers are investing. In the meantime, we are executing on our vision to lead the self-service revolution in customer transactions, as evidenced by our entry into the entertainment kiosk market, and we are winning business in other new industry verticals as well.
We have also taken steps to enhance our global competitive position through major investments in our infrastructure in both the U.S. and South America. These initiatives will strengthen our manufacturing and sourcing capabilities and further improve our innovation, productivity and ability to meet customer needs."
NCR says the downturn in the global economy and its impact on capital spending in the financial services, retail and hospitality industries is to blame for the year-over-year revenue decreases. The company’s revenues in the Americas was down 13 percent for the year because of decreased product sales, NCR says.
In Europe, the Middle East and Africa, revenue is down 25 percent for the year; and in Asia-Pacific, it’s down 2 percent. Overall, however, sales to the retail and hospitality regions increased in Southern Asia Pacific and Japan for the first six months of 2009 when compared with the first six months of 2008.
On a positive note, NCR says Q2 brought about a number of internal changes to strengthen the company’s global position through refined infrastructure and sourcing facilities across the entertainment, travel and healthcare industries.
NCR says it also plans to create a new global self-service headquarters and a separate clean-energy manufacturing facility in Columbus, Ga., for the next generation of the SelfServ ATM line. NCR plans to open a new manufacturing and research and development center in Brazil, where ATMs for Brazil, Latin America and the Caribbean markets will be manufactured.
NCR expects both facilities to be operational by year-end 2009. The company also expects that the facility in Brazil will expand over time to include self-service technologies for a variety of industries.
NCR says other highlights for the year, such as the company’s acquisition of TNR Holdings and a self-service deal with Delta Airlines, should not go unnoticed:
"NCR made further progress implementing its entertainment kiosk strategy during the second quarter. In April, NCR purchased TNR Holdings Corp., the second-largest DVD kiosk operator in North America, with the goal of expanding the NCR SelfServ Entertainment portfolio across the continent as part of its strategic partnership with Blockbuster Inc. In addition, another kiosk business in which NCR is invested, e-Play, has made strategic progress in its efforts to move beyond movies and leverage its self-service capabilities to enter the video game trade and resale market. Delta Airlines, a long-time kiosk customer, became the first airline to shift to NCR’s highly advanced TouchPort 70 check-in kiosk, which greatly accelerates the check-in process. NCR also saw the first deployment of its TouchPort airline kiosks in China, as China Southern Airlines deployed kiosks across several of its major hubs. The partnership strengthens NCR’s global airline check-in business and establishes a presence in the world’s second largest airline market and one where passengers exhibit a strong preference for interacting via self-service channels."
Conifer Health Solutions also began deploying NCR MediKiosks and the NCR Patient Portal across its hospitals and health systems.
Thursday, 23 July 2009
Germany-based ATM manufacturer and IT solutions provider Wincor Nixdorf AG says the global economic crisis has had an adverse impact on its financial results for the first nine months of fiscal year 2008/2009. Wincor Nixdorf posted net sales of €1,729 million, down 1 percent from the previous year. The close of the third quarter revealed the greatest losses, the company says, with net sales falling 11 percent to €496 million. Net sales from business with banks increased slightly, 1 percent, in the first three quarters, but fell 10 percent in Q3. Net sales from retailers have fallen since the beginning of FY 2008/2009 by 4 percent, with net sales dropping 13 percent in Q3.
Germany remains Wincor Nixdorf's strongest market, with net sales for the first three quarters up 17 percent from the previous FY. Business in Germany accounted for 28 percent of total net sales. Net sales in Germany for Q3 totaled €149 million, up 3 percent from Q3 2007/2008.
Net sales throughout Europe fell 13 percent for the year, though Europe continues to contribute the largest share of net sales, 47 percent. Net sales in Europe for Q3 fell 21 percent.
Net sales in Asia-Pacific and are up 13 percent for the year, but down 5 percent for Q3. Business in the Americas increased slightly, 1 percent, for the year and were up 5 percent in Q3.
The results are not surprising, says Wincor president and chief executive Eckhard Heidloff:
"Slower growth at the end of the good first half had already made it clear that we would feel the effects of the global economic crisis. We will have to get used to a shrinking hardware market for the duration of 2009."
Delayed hardware investments from banks and retailers have contributed to the losses, Heidloff says. Thus, the company expects to continue focusing more heavily on its software and services businesses.
Net sales from hardware dropped 7 percent year-over-year, while software and services net sales jumped 10 percent. Hardware, however, still accounts for the majority (55 percent) of Wincor Nixdorf’s overall net sales.
Corporate realignment expected to help
Since September, Wincor Nixdorf’s workforce has dropped by 69 employees. The company has launched the ProFuture program to prepare and position the company for the current and post-crisis market. The program aims to reduce the company’s cost levels by enhancing internal operational efficiencies.
Tuesday, 30 June 2009
JACKSONVILLE, Fla. — Global Axcess Corp., an independent provider of self-service kiosk solutions, today is providing an update on its latest sales initiatives.
According to a news release, the company has recently closed two ATM placement deals for a combined 61 new ATMs; expanded an existing client relationship by placing 65 new ATMs; renewed a major placement contract for five years; closed a bank-branding deal on select ATMs in Texas; renewed an existing financial institution-outsourcing deal on ATMs; and signed three pilot deals for it self-service kiosk business. Global Axcess expects the installation of the kiosks to begin this week.
"I am excited to provide an update on our progress in both our ATM sales and in our new self-service kiosk initiative,” said George McQuain, CEO of Global Axcess Corp. “In early 2009, we retooled and refocused our sales team to include the hiring of two seasoned sales professionals. As a result of these efforts, we now have a very robust sales pipeline and have seen an increase in the amount of requests for proposal relating to new business opportunities”
The company estimates the ATM sales to add or maintain $100,000-plus per month to its gross profit.
Tuesday, 16 June 2009
Finextra.com: NCR Corp. says a new plant in Brazil, in which the company will invest more than $37 million, will produce cash machines for the Brazilian, Latin American and Caribbean markets, with production slated to begin by the end of the year. The new plant will take over production currently outsourced to a local contract manufacturer. Brazil is the third largest ATM market in the world and is expected to grow 16 percent by 2012. NCR says the new factory will look to design and engineer specific products to meet the needs of Brazilian financial institutions, including capabilities for biometric ID and check printing.
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Tuesday, 16 June 2009
PORTLAND, Ore. — Solvport, a Portland, Ore.-based ATM and kiosk services provider, today announced the expansion of the technical help-desk services it provides to Automated Systems America Inc., a nationwide full-service ATM company based in Glendale, Calif.
Solvport has provided field service and phone technical support for Automated Systems America’s ATMs for four years and now will provide help-desk services for the company’s newest product, the Money Source Cash Advance kiosk. The agreement marks Solvport's first entry into servicing ATMs and kiosks in the casino and gaming industry. Service to be provided includes 24/7 help-desk support for the cash advance kiosks and client-support terminals located in casinos throughout California.
"Casinos demand premium service. They require 24/7 support, immediate service and quick resolution of any issues,” said Kent Cain, senior vice president and chief operations officer for Automated Systems America. “[We] have depended on Solvport for over four years to provide all levels of service for our portfolio of ATMs. Because of their superior performance, we were confident Solvport will deliver the level of support needed for our customers in the demanding casino environment."
Wednesday, 10 June 2009
LONG BEACH, Miss. — Off-premise ATM leader Triton has announced a new Remote Key Transport, or RKT, solution, which allows distributors to save money by loading keys remotely. Triton, the first ATM manufacturer to bring this cost-savings solution and security feature to the off-premise space, began deploying RKT in the United Kingdom in March. Triton’s RKT solution will be available in Canada and the United States this summer and in Australia and South Africa before the end of the year.
“Until recently, ATM deployers were required to have two technicians enter the keys into a keypad and send it out to the ATM site, or have two people visit the site so that each one entered only one half of the master key,” said Bob Douglas, Triton’s director of engineering. “Now, rather than having to pay two people to manually enter keys, Triton’s Remote Key Transport solution uses cryptography to allow distributors to remotely load keys directly from the host to the ATM across a public network.”
“This allows ATM owners, especially those with large ATM fleets or those that operate in markets like the United Kingdom, which mandates the use of RKT and requires that master keys be changed every year, to save a considerable amount of money while improving security and improving uptime,” Douglas said.
Merchants and cardholders also benefit from Triton’s RKT solution. By eliminating the human element from the key-loading process, security is improved, and merchants are better able to serve their customers with improved ATM uptime, since keys can be changed at any time remotely.
Wednesday, 20 May 2009
OYSTER BAY, N.Y. — In the new report “Next Generation Financial Kiosks: No Bank, No Card, No Envelope Required,” NextGen Research forecasts global markets for financial kiosks and enhanced ATMs will grow at a compound annual rate of 9 percent to include more than 186,000 financial kiosks and nearly 2.5 million ATMs by 2013, more than half of them installed in the United States.
“The factors driving growth in this sector include consumers’ ever-increasing acceptance of ATMs; their growing comfort with the technology as ATMs grow increasingly ubiquitous; the declining cost of deploying an ATM; and the untapped potential of developing countries that will see soaring deployments,” said Larry Fisher, Research Director for NextGen. “Coupling those factors with the changing dynamics of the consumer payment systems market, it’s clear that kiosks and ATMs make good financial sense to both deployers and users.”
The “Next Generation Financial Kiosk” report provides detail on the market and its outlook, including:
• Market drivers and inhibitors
• Detailed descriptions of self-service financial services applications and services
• An examination of the regulatory and business challenges within this market
• Profiles of leading- and cutting-edge financial kiosk manufacturers and deployers.
NextGen Research is the emerging technology arm of ABI Research. The company informs its clients of the outlook for applications currently in use and the opportunities presented by new technologies.
Thursday, 07 May 2009
LAS VEGAS — Long a leader in ATM technology, Tranax Technologies brought two of its financial kiosks to KioskCom Self Service Expo.
The company’s through-the-wall kiosk is one of its newest machines. The weatherized kiosk includes a 17-inch sun-viewable touchscreen and several component bays for bill acceptor, card reader and receipt printer. Current applications include bill pay and money transfer. Movie ticketing for the kiosk is in the works.
"We’re really excited about it," said Wes Dunn, director of business development for Tranax. "We believe this is going to be a really good thing for us."
Also in the booth was the Transactional Kiosk 1000, Tranax’s financial kiosk, which handles bill pay, ski and movie ticketing and card dispensing. Leveraging the company’s ATM background, the 250-pound machine is designed to be very durable.
Customized options include ticket printer or magnetic card dispenser, MEI bill acceptor with 500 or 1,000 note capacity, electronic lock and tamper alarm.
The two-day show, collocated with The Digital Signage Show, concludes today at the Mandalay Bay Convention Center.
Tuesday, 14 April 2009
LOUISVILLE, Ky. — ATM Marketplace, a news and information Web site dedicated to the ATM and financial self-service industries, with collaboration from the ATM Industry Association, launched its first webinar March 31.
The "ATM future trends and a lean toward more cash" webinar includes highlights from the recently published ATM Future Trends Report, another collaborative project spearheaded by ATM Marketplace and ATMIA. A full copy of the report also is available for purchase from ATM Marketplace.
The one-hour webinar, which attracted some 400 registrants, is now available for viewing from ATM Marketplace. The webinar recording includes a question-and-answer session with a panel of bankers led by ATM Marketplace editor Tracy Kitten, in addition to an overview of the ATM Future Trends Report and an analysis of cash-use trends led by ATMIA chief executive Mike Lee.
Access to the webinar archive is free. For more information and to register for access to the webinar, click here.
Tuesday, 07 April 2009
DAYTON, Ohio — More than 200,000 of the nation's approximately 400,000 ATMs are owned and operated by U.S. financial institutions, and a growing number of those machines are increasingly relying on deposit automation technology. And NCR Corp. says it is playing a critical role in providing that new technology.
According to a news release, NCR has deployed more than 10,000 of its no-envelope, “intelligent deposit” ATMs throughout the United States.
In 2008, more than 70 percent of NCR’s U.S. SelfServ ATM shipments featured intelligent deposit. According to London-based Retail Banking Research Ltd., NCR’s automated deposit solution was the most widely deployed imaging solution in the United States. Based on sales trends and market estimates by RBR, NCR says it expects traditional envelope-based ATM deposits to be nearly extinct by 2019.
Intelligent deposit is touted for reducing fraud, increasing revenue, eliminating paper costs and reducing operational costs.
“The days of licking envelopes at the ATM are soon over,” said Michael O’Laughlin, vice president and general manager, NCR Financial Services Solutions. “As with all forms of self-service technology, intelligent deposit ATMs help financial institutions connect, interact and transact with their customers. By reaching the milestone of 10,000 intelligent deposit ATMs in deployment in the U.S., our financial institution customers have validated NCR’s end-to-end deposit automation solution. The growth of this technology shows how powerful this self-service technology can be to improve bank operations and reduce costs, while improving the overall customer experience.”
NCR built the first intelligent deposit ATM in 1998 and, according to RBR, has been the worldwide leader in ATMs for 22 consecutive years.
Wednesday, 18 March 2009
(Boston) WBZ-TV, Channel 38: Police in Salem, N.H., are looking for a man armed with a hypodermic needle who tried to rob a woman while she withdrew cash at a Bank of America ATM. The 35-year-old woman told police the attacker held the needle to her neck and demanded money.
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Monday, 02 March 2009
LOUISVILLE, Ky. — After a six-month research project that involved the surveying of some 1,600 ATM and financial executives from throughout the world, ATM Marketplace and the ATM Industry Association have announced plans to release the findings of their research next month.
In this five-year ATM and financial industry outlook, titled "ATM Future Trends 2009," ATM Marketplace, an industry Web site dedicated to news and information about the financial self-service market, and ATMIA have included in-depth analysis of the survey results as well as industry perspectives from nearly 20 revered industry executives. Those industry experts include Debbie Bianucci, the president and chief executive of Chicago-based Banking Administration Institute; Bill Nuti, the president and CEO of NCR Corp., the world's largest ATM manufacturer; Aravinda Korala, the founder and CEO of KAL, one of the world's largest third-party providers of multivendor ATM software; Eckard Heidloff, the president and CEO of Germany-based Wincor Nixdorf AG; and many more.
The 120-page report offers statistics and graphs that highlight growth and financial-services trends in developing and developed markets covering the next five years.
The report also includes a section dedicated to the use of cash today and into the future. Based on the findings of ATMIA CEO Mike Lee, this cash-specific survey offers a one-of-a-kind look at cash from a futurist's perspective. ATM Marketplace and ATMIA launched a white paper in the fall that highlights some of the overarching themes of the cash survey, but only the full Future Trends report contains the survey's full findings.
Tom Harper, the publisher of ATM Marketplace, said the report is one of the most in-depth ATM future-trends studies to hit the market.
As a bonus, ATM Marketplace has included with each purchase of the Future Trends report a copy of the Future Trends presentation it hosted during the annual ATMIA U.S. conference in February. The video presentation includes a panel discussion with executives from BAI, KAL and Wincor Nixdorf and is moderated by ATM Marketplace editor Tracy Kitten.
Monday, 02 March 2009
Springfield (Ill.) News-Sun: The Clark County Jail in Springfield, Ill. has deployed an ATM-style kiosk to accept deposits into inmate accounts. The kiosk will eliminate the need for cash to change hands at the jail. "Before, deputies had to take the money, record it, write a receipt," said Clark County Sheriff Gene Kelly. He said the move will save at least 20 man hours a week and will be more convenient for users.
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Tuesday, 24 February 2009
NORTH CANTON, Ohio -- Diebold Inc., a provider of financial self-service ATM technology, and a member of the Self-Service & Kiosk Association, is celebrating 150 years of business, according to a news release.
The company began when Carl Diebold came to the United States from Germany in the mid-1800s with a plan to use his locksmith skills to build the most secure safes in America. Today, Diebold's ATMs have been deployed all over the world.
To commemorate the anniversary, Diebold is also announcing its new brand strategy and tagline: Innovation Delivered.
The company's new mission statements reads, "We deliver innovative technology and services that make businesses better through a powerful combination of: customer knowledge, inspired thinking and attentive associates."
"This is a very exciting year for Diebold as we reflect on our extensive history and remember the pioneers who came before us, who laid the foundation for our company," said Thomas W. Swidarski, president and chief executive of Diebold. "Looking forward to the future, our new brand reflects Diebold's goal to deliver the most innovative solutions to our customers, allowing them to be efficient and create additional value to their businesses."
Thursday, 12 February 2009
(Billings, Mont.) The Billings Gazette: An ATM being deployed at a Butte, Mont., jail will enable users to post bail in a more timely fashion. The Butte-Silver Bow Council of Commissioners recently approved the creation of a petty-cash account to keep the ATM filled with cash. The machine will have $2,000 in cash on a typical day, but up to as much as $15,000 during big events such as St. Patrick's Day or Evel Knievel Days.
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Tuesday, 03 February 2009
PADERBORN, Germany — Wincor Nixdorf AG has announced the release of an enhanced security product for bank branches called ProTect.
According to a news release, ProTect's three-tier concept begins with analysis of potential risks, continues with a solution portfolio for minimizing risks, and offers service components for complete monitoring of branches and systems.
In response to the growing number of attacks on ATMs, Wincor Nixdorf at last week's Wincor World 2009 event demonstrated new technologies that prevent manipulation of cards, presenting systems that withstand attempted attacks using explosives, and showing how ATMs and cash cassettes can be protected against theft.
Wincor Nixdorf is offering a new model that helps protect card information from being copied with skimmers and hinders spying-out (phishing) of PINs.
Other ATM, branch security highlights
The company is also showed how card fraud can be avoided through additional authorization at ATMs using biometric-identification methods.
Integrated ink staining system also is available for ATMs and systems from the ProCash 4000 series. Ink staining is triggered when the ATM's cassettes are removed without authorization, or when the ATM is shaken or its position changed. The ink spray renders the banknotes completely useless.
Also displayed was innovative safe technology designed to withstand attacks with explosive gas.
The first step in Wincor Nixdorf's three-tier security concept is a risk analysis, in which experts assess the potential threats to a bank. The bank's various business processes, information and communications infrastructures, and work environments are examined. The protection requirements of individual areas or departments are classified on the basis of this analysis, and solution concepts for protective measures are formulated under consideration of existing regulations and limitations.
The second step comprises the implementation of customized security measures, solutions and technologies, such as those described above. Additional solutions for protecting against different types of attack are also presented.
The third step involves offers for controlling and monitoring risks. An example is the linking of alarm and video systems to enable rapid detection of criminal attacks and thus protect systems and buildings.
PC/E Retail Banking Solution Suite with new services
Wincor Nixdorf supports banks in networking their delivery channels and enables new customer services by continuously developing its ProClassic/Enterprise Retail Banking Solution Suite. The availability of a new business service enables consumers to initiate transactions for themselves or third parties using a variety of channels, and to withdraw cash at ATMs. A further offer enables value-added services in the self-service zone and Internet.
PC/E Mobile Transaction Services, a new software product, combines cardless withdrawal of money at the ATM with person-to-person payments. The software ensures intelligent interaction between mobile terminal devices and the self-service system. Financial institutions can thus offer their customers a cross-channel P2P payment solution that enables cash withdrawals at the ATM for customers themselves or for third parties using mobile-terminal devices. The transaction can be initiated over a retail bank's various channels. The recipient of the payment does not require an EC card at the ATM, but instead authorizes the payment by entering two number codes.
"The solution allows banks to offer their customers innovative multichannel services that make a decisive contribution to enhancing their loyalty. When payments are made at the automated teller machine, often potential new customers can be addressed using one-to-one marketing solutions like our PC/E Direct Marketing," said Thomas Certa, who oversees solutions marketing for Wincor Nixdorf.
PC/E Value Added Services enable additional offers at self-service terminals, such as ticketing, topping prepaid mobile phone cards or booking travel. PC/E Value Added Services support FIs in sales generation at self-service terminals. Wincor Nixdorf's portfolio ranges here from implementation of the solution to operations management, including content editing and the handling of payment transactions.
The ProClassic/Enterprise Retail Banking Solution Suite
The ProClassic/Enterprise Retail Banking Solution Suite is Wincor Nixdorf's modular software suite that focuses on sales and service processes at a bank's front office. The combination of software products from the four main areas of channel delivery, security, management and optimization and banking business enabling means that retail banks can transform their current customized IT architectures into future-proof, expandable ones.
As a result of the suite's network-centric approach, new services and functions can be implemented quickly and the entire hardware and software landscape managed centrally and across all channels. The service-oriented multichannel concept of the software package also means that implemented functions and services can be reused across all delivery channels.
Wednesday, 21 January 2009
MEBANE, N.C. — ArcaTech Systems, a supplier of transaction automation solutions for the financial, retail and self-service industries, has a new retail cash automation solution that allows merchants to control cash in retail environments.
Funds are automatically deposited and withdrawn from the secure system. Cash deposits can be transported to the retailer's financial institution at a later time. Ideal for large retail operations, ArcaTech's solution allows users to reduce costs and shortages while improving cash control and cash availability.
"Our back room cash automation solution represents the next technological leap in the cash cycle," said Aubrey Meador, vice president of ArcaTech. "We've replaced a manual, antiquated process and, in the process, lowered the costs of doing business."
Jim Halpin, ArcaTech's retail solutions director, believes merchants will dramatically improve the way they conduct banking transactions. "The industry has spent more than 40 years automating the cash cycle, but we are moving now to a fundamentally better process," he said. "I haven't seen such a high level of interest in a technological product since ATMs were introduced."
ArcaTech's centralized cash room technology is comprised of an integrated system to handle cash, coins and other media. Limiting in-store cash touch points, the systems will help retailers avoid mistakes and discrepancies, eliminating human error and reducing risk of theft. The solution also improves fund availability and operational efficiency by speeding the time required to count, dispense or deposit funds.
Wednesday, 21 January 2009
MINNEAPOLIS -- Multi-Tech Systems Inc., a data communications and telecommunications technology manufacturer based in Minneapolis, and Symstream Americas Inc., a Texas-based wireless technology company, have announced the release of their SocketModem SS embedded cellular wireless modem, according to a news release.
Designed to reduce ATM fleet management cost on Symstream enabled GSM/3G networks, the SocketModem SS (Model MTSMC-G1-SS) cellular wireless modem incorporates Multi-Tech Systems' cellular wireless hardware and Symstream's internationally patented data transfer protocol that is fully supported by Symstream's management and gateway system.
According to the release, the SocketModem SS offers greater flexibility and connectivity for ATM terminals, kiosks and POS terminals as it provides connectivity throughout the carrier's larger GSM (voice) wireless network as distinct from their packet data network. Now shipping in the USA utilizing the AT&T GSM network, the SocketModem SS will be available in Asia and Europe in Q1 of this year.
An added benefit of the SocketModem SS is that it is plug compatible with the Multi-Tech dial-up SocketModem currently used in many of the leading ATMs in the U.S. marketplace, therefore allowing a simple, cost effective upgrade to this new powerful cost saving wireless modem. An external model is also planned supporting Ethernet, RS-232 and USB interfaces.
The SocketModem SS, when connected to the Symstream network, also provides access to the comprehensive Symstream Souran management system which supports remote operation and a high level of performance monitoring allowing network and fleet operators to potentially reduce their overall costs and provide greater uptime for their ATM fleet. Souran is a carrier grade management platform that offers flexible connectivity to ATM terminals, kiosks and point-of-sale terminals. Souran management offers GPRS, EDGE, UMTS, HSDPA and optional HSUPA capabilities designed to operate on a variety of platforms from a central point.
"Multi-Tech and Symstream's synergies and cooperative relationship ensure that our customers will continue to receive a quality product in a timely manner," said Mark Gamon, Symstream's sales and marketing director. "Multi-Tech's excellent in-house hardware design team, global recognition for their product quality, and also international sales and support network combined with Symstream's world-leading wireless technology, will create an end-to-end solution and strengthen our entry to serve the worldwide financial market."
Friday, 09 January 2009
LOUISVILLE, Ky. -- ATM Marketplace has announced the selection of panelists for the ATM Future Trends 2009 session at February's ATMIA Annual Conference and Expo in Nashville, Tenn. The session will take place Thursday, Feb. 12, following an ATM Future Trends 2009 keynote address by association president Tom Harper.
Moderated by Tracy Kitten, senior editor of ATM Marketplace, the panel will discuss the results of the industry-wide survey conducted by ATM Marketplace. During the presentation and discussion, Kitten and the panelists will review the accuracy of 2004's Future Trends publication, as well as the trends industry experts expect to be front and center in the next five to 10 years.
Panelists at the ATM Future Trends 2009 presentation will include Debbie Bianucci, chief executive, BAI; Steve Hensley, EVP Global Sales, KAL; and Patrick Wright, president and chief executive, Wincor Nixdorf Inc., USA. The panelists will share their predictions for the industry's future and reflect on the ATM Future Trends survey results and the predictions of their peers.
For more information about the ATM Future Trends Report 2009, visit ATMmarketplace.com.
For more information about the AMTIA Annual Conference and Expo, visit ATMIAconferences.com.
Monday, 29 December 2008
PADERBORN, Germany -- Indonesia's BCA has chosen Wincor Nixdorf to provide kiosk and ATM technologies as the financial institution moves to expand its multichannel self-service network.
As Indonesia's largest transactional bank, BCA has more than seven million customers.
According to a news release, BCA will deploy 283 ProCash1500xe ATMs and 200 ProInfo 1000 kiosk systems (in addition to the existing 1,090 Wincor Nixdorf kiosks installed since 2003.) In addition to installing the systems, Wincor Nixdorf will assume responsibility for maintenance of both the kiosks and ATMs through its extensive service coverage in the archipelago.
Financial institutions such as BCA are now beginning to migrate their deposit and withdrawal transactions to self-service zones in the branch and at offsite locations to improve service to individual and business consumers.
BCA took on a pioneering role to move teller transactions to ATMs migrating 70 percent of teller transactions to self-service outlets in 2007. And to enhance customer service further, BCA has now migrated up to 30 percent of non-cash transactions from the bank's ATMs to more than 1,000 existing ProInfo 1000 kiosk terminals reducing customer wait times at ATMs.
Examples of more complex transactions handled by this terminal include registration for e-banking and payment functions for 70 different types of bills, purchases of vouchers and airline tickets and funds transfers.
"We are very satisfied with the advanced technology from Wincor Nixdorf and our customers are satisfied with us because of the ease of use and the feeling as a part of the modern society," said Stephen Liestyo, senior general manager of BCA's Consumer Banking Division. "Furthermore, we are not only gaining a competitive advantage by using the kiosks, we are also saving money, since the transaction costs at the terminals are 30 percent lower compared with transaction costs at the ATM."
Tuesday, 23 December 2008
PADERBORN, Germany — Wincor Nixdorf AG is enhancing its consulting portfolio for the banking business.
According to a news release, Wincor Nixdorf plans to expand its business intelligence into its overall consulting business. Wincor Nixdorf says it is responding to the increased demand for specialized knowledge in the area of designing and integrating business-intelligence solutions.
A Business Week survey, in which some 700 European and American companies were polled, shows that nearly 80 percent of managers complain that they have insufficient or imprecise information for important business decisions. The same number of managers also reported knowing of bad decisions that were made on the basis of insufficient information.
"First, we analyze the starting situation, pin down goals and develop the project strategy," Wincor says. "In a second step, we identify the various processes and user concerns, define the key figures and determine the recipients, contents and structure of the reports. These first two steps are followed by the development of the new process and system design. A test environment is developed on this basis and a prototype BI solution installed. System, applications and data quality are then examined in a test phase, after which the system is configured and is put into operation."
Monday, 22 December 2008
LONDON — The Barclays branch at Picaddilly Circus is reportedly the first bank to incorporate Microsoft Surface technology.
The Surface program allows users to "grab" digital content with their hands and navigate information about Barclays’ Premier banking offering with simple gestures and touches.
According to a news release, the branch will have a large self-service area that includes a foreign ATM dispensing dollars and euros, and deposit machines for cash, checks and coins.
Monday, 22 December 2008
Bank Systems & Technology: Though mobile banking seems to get a lot of attention, JPMorgan Chase & Co. ($1.24 trillion in assets) is focusing attention on upgrading or replacing its 5,000 envelope-based, deposit-taking ATMs with image-based machines. The New York-based institution is rolling out 900 no-envelope ATMs. "By 2010, all of our deposit-taking ATMs across the country will be no-envelope machines," said Tom Kelly, a Chase spokesman. Chase is deploying 600 Wincor Nixdorf multicheck ATMs and plans to install an additional 300 multicheck ATMs from its primary supplier, NCR, which also will provide the back-office software to process check-images.
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Wednesday, 17 December 2008
Bernama.com: EON Bank Bhd has plans to spend roughly RM30 million (U.S. $8.5 million) to upgrade its self-service offerings over the next 2-3 years. That's in addition to RM16.2 million (U.S. $4.6 million) spent to purchase 216 ATMs and 91 cash-deposit terminals from Wincor Nixdorf. "The bank is investing in the machines and terminals to improve our services to customers by making things a little bit simpler and convenient for them," said Michael Lor, head of group consumer banking for EON Bank.
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Monday, 01 December 2008
Business Weekly (England): Barclays branches at High Street Colchester and Princes Street, Ipswich were officially relaunched last week after major refurbishment. The renovated branches have contemporary layouts, with self-service areas containing new cash and check-deposit machines, account-manager kiosks (which allow customers to obtain statements and view their online banking accounts) and new open tills. Twelve personal bankers also will be situated in each branch's banking hall.
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Wednesday, 26 November 2008
COPENHAGEN, Denmark — Sagem Denmark, an Ingenico Group company and a provider of payment solutions has announced the launch of Remote Key Load (RKL), a fully automatic exchange of Triple DES master keys for use in maintaining a high level of security of ATMs.
According to a news release, the continuous effort of keeping ATMs secure is growing increasingly expensive and regulated. Ensuring that ATMs are locked down and protected has become more complicated since the advent of Triple DES and the requirement that ATMs use encrypting PIN pads.
Those additional requirements have added to the cost and complexity of key management by necessitating longer keys and more hands-on interaction. Manual, more traditional key loading requires two different employees or technicians to visit each individual ATM to enter only parts of the master key. In addition to increased personnel costs, this method doubles the potential for error.
RKL eliminates human-error concerns and improves key-loading efficiency.
"As long as a system meets some basic requirements, installing the first 3DES master key is a matter of connecting the ATM to the host via regular channels and running the Remote Key Load protocol," said Lars Clausen, vice president of Sagem Denmark. "The installation takes place in about 10 seconds — without the need for human involvement."
According to Sagem Denmark, these basic requirements include: the ATM and the host-ATM protocol. The ATM's EPP and the host's HSM must all support RKL. The host must have a host key pair and a suitable certificate on the public key, and the EPP must have two key pairs with corresponding certificates. Sagem Denmark will assist and support the customer with a correct and efficient implementation of the RKL solution.
Beyond cutting costs and simplifying key management, RKL incorporates several security features, such as mutual authentication, meaning the host and the EPP can verify each other in a single operation. Other advantages include protection from inadvertently reinstalling old key values, an encrypted transport of the master key and a cryptographically signed message after a successful key transfer.
Tuesday, 25 November 2008
NEW YORK - Parabit Systems has announced that, after months of work, it has installed its first welcome center at the John F. Kennedy Airport, according to a news release.
The welcome center is the first of 27 that will focus on creating an easy transition as travelers are provided with information on ground transportation services, hotels, attractions and airport services. ATMs will also be provided for travelers who need cash. The welcome centers will be positioned in highly visible areas, either in Customs or next to the baggage claim area.
The JFK welcome center is designed so that passengers can obtain information they need from an array of self-service technologies, including digital signage, kiosks, restricted dial telephons and ATMs, as well as many brochure displays, graphic displays and manned customer service counters. Additional self-service technology to further enhance the center is under evaluation.
"Within the first few weeks of operation at JetBlue T5, thousands of customers have been assisted as well as assisted themselves via the self-service elements of the center," said Rob Leiponis, president of Parabit. "The feedback we are getting from the comments on its design, the services and information it provides and its highly identifiable presence from a distance, supports that our design and technology concept has had a very positive impact on the passenger experience."
Once all 27 welcome centers have been completed, the port authorities in New York and New Jersey will have a standard impressionable design in all terminals for customers to remember for future travel through their four airports.
Friday, 21 November 2008
BEIJING — NCR Corp. announced that its NCR SelfServ 25 ATM has been named a winner in the computer and business products category of the 2008 China's Most Successful Designs award program, jointly sponsored by FORTUNE China magazine and China Bridge International, one of China's design management consulting firms.
The award is a premier international competition honoring outstanding designs in the Chinese market, and recognizes excellence in marketing and financial performance as well as strategic and social impact. This year, of the products launched in China, more than 133 entries were received from manufacturing and design companies from around the world.
The NCR SelfServ 25 was honored for its unique design and innovative product development, and was praised by the judges for successfully creating a "wow factor" in meeting and exceeding customers' needs. NCR's next generation of ATMs, the NCR SelfServ family, was launched in China and worldwide earlier this year. The NCR SelfServ 25 is an exterior through-the-wall and vestibule ATM with a small footprint and ideally suited for both in-branch and off-premise use.
"We are excited to receive this recognition of NCR's continuous commitment to innovation in our product development, which helps our customers transform their businesses and enrich consumers' experiences," said Patrick Chou, president of NCR North Asia. "Along with the other models in our new family of ATMs, NCR SelfServ 25 helps financial institutions meet the challenges of growth, operational efficiency and corporate responsibility, by delivering high quality, fulfilling consumer experiences and projecting a strong brand image, while reducing the costs and complexity of maintaining and managing their self-service channels."
The NCR SelfServ 25 embodies a new industrial design direction for NCR's self-service terminals for banking transactions. The design raises the standards for simplicity, ease of use, accessibility, security, serviceability and reduced environmental impact for self-service terminals.
The NCR SelfServ 25 was designed by NCR's in-house design team. All NCR product developments follow the NCR User Centre Design process, an iterative process of early and frequent involvement of users in evaluating simulations, prototypes and early production units in key markets.
The design principles illustrated by the NCR SelfServ 25 apply to the NCR SelfServ family of 10 different self-service terminals, each designed to meet specific market needs, functionality and placement. The entire family benefits from commonality of design, layout and even components, with approximately 70 percent of parts used throughout the range.
The rollout of the NCR SelfServ family is progressing successfully with over 8,000 units ordered by more than 230 customers around the globe year-to-date.
Tuesday, 18 November 2008
SEAL BEACH, Calif. — MagTek Inc., a global provider of electronic payment technology, today announced the MDX. It offers a compact check reader with a dual-sided scanner and a secure MagneSafe reader all in one sleek design.
Remote deposit allows companies to instantly and securely process checks without ever having to go to the branch, saving businesses time and money. It allows financial institutions to offer their services to companies even where they don't have branches, extending their customer base without incurring the cost of additional branches. This provides a savings they can pass on to their depositors and offer competitive services to anyone, almost anywhere.
"The MDX is the latest addition to MagTek's broad family of check readers and scanners that are currently being used by retailers and financial institutions around the world to read and image millions of checks daily," said Andy Deignan, vice president, financial business unit at MagTek. "In addition, our products offer end-to-end security needed by financial institutions to ensure safe remote deposit."
MDX has a built-in secure MSR that incorporates MagTek's MagneSafe security architecture, which mutually authenticates the MDX scanner to the financial institution's host application, ensuring the integrity and legitimacy at both points of the transaction. Furthermore, MDX offers comprehensive multi-factor authentication addressing the concerns raised by the FFIEC: "When used as the only control mechanism, single-factor authentication is considered to be inadequate for high-risk transactions involving access to customer information or the movement of funds to other parties."
Tuesday, 18 November 2008
PORTLAND, Ore. - TRM Copy Centers LLC, a nationwide provider of self-service retail copy centers, today announced the acquisition of Solvport LLC, a nationwide ATM and kiosk services provider based in Portland, Ore., according to a news release.
Founded in 2004 by a tenured group of ATM industry professionals, provides field technical service, installation, help desk services, real-time monitoring, project management, and parts and supplies for the ATM and self-service kiosk industries.
"After starting TRM Copy Centers LLC in January of 2007 we developed a very sophisticated field service infrastructure that we use to manage our existing lines of business," said Gary Cosmer, president and chief executive of TRM Copy Centers. "It is a natural next step to leverage that infrastructure combined with our nationwide base of uniformed, talented and trained service engineers to expand our service offering to other industries. Our acquisition of Solvport, one of the leading providers of off-premise ATM services, allows us to expedite that activity and makes for an unbeatable combination."
Solvport will move its operations, including its management team and help desk staff to TRM Copy Centers' headquarters in Portland, Ore.
"This is the natural next step in Solvport's progression," said Wayne Vandekraak, co-founder of Solvport. "The acquisition of Solvport by TRM Copy Centers provides our customers, employees, and business partners the benefits of TRM Copy Centers' extensive merchandising and servicing capabilities."
Monday, 10 November 2008
Business Wire: MoneyGram International, a global payment services company, and ATM provider Cardtronics have announced that MoneyGram money transfer and ExpressPayment urgent bill payment services will be offered through 2,250 advanced-function ATMs located at 7-Eleven, Inc. convenience stores in the U.S. beginning in late 2008. As part of a multi-year agreement, the financial self-service kiosks will facilitate money transfer and ExpressPayment urgent bill payment for walk-up customers without the aid of store personnel.
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Friday, 07 November 2008
GENEVA — Diebold Inc. has been awarded a two-year branch-transformation project by European retail banking group Dexia.
According to a news release, the deal includes 1,000 Opteva 328 EF/D recycling units and an accompanying services package. Equipped with Agilis Power software, the Opteva 328 EF/D recycling units have been customized to meet Dexia's requirements for cash recycling and dispenser functionality. The units will be placed in Dexia's branches in Belgium and will replace the bank's existing Diebold 9x series ATMs.
The consultation process for this new contract started when Dexia embarked on a project to examine the profitability and security of the branch. The new Diebold installation meets the challenge of collecting and recycling commonly used banknotes, while also allowing consumers to withdraw any kind of euros, including €5,100 and €500 banknotes. The machines can be configured for cash-in, cash-out, recycling or any combination of the three.
"Banks are increasingly looking for better automation for their ATMs, and Dexia is no exception," said Dave Wetzel, vice president and general manager of Diebold for Western Europe. "The new generation of Opteva models is leading the way in bank transformation and releasing staff for more value-added tasks."
Diebold's Opteva 328 EF/D is complies with European Central Bank Article 6 requirements and allows a user to make a bulk cash deposit of up to 200 notes without an envelope. The ATM also has a secure escrow area where the deposited notes remain until the customer accepts the transaction, allowing the user to cancel the transaction and have the notes returned, if necessary.
The ATM can easily validate note deposits, which can then be sorted by denomination, added to the existing recycler supply and re-dispensed according to demand. The deposit mechanism from the ATM is equipped with many sensors for fraud detection. The algorithms for counterfeit detection are updated on regular basis to optimize discrimination of new versions from counterfeit banknotes.
Friday, 07 November 2008
PADERBORN, Germany — Wincor Nixdorf AG says the 2007/2008 fiscal year was a financially record-setting year, despite the economic challenges affecting companies throughout the world.
According to a news release, Wincor Nixdorf on Sept. 30 closed the year with an 8 percent increase in net sales, hitting the corporate forecast for the year.
Wincor Nixdorf reported annual net sales of €2.3 billion (U.S. $3 billion), up from €2.1 billion (U.S. $2.8 billion) in 2007/2008. Profit for the period was up 17 percent year over year.
"This growth line still applies to us in the medium term, even if our business performance may become bleaker in the short term, due to the global impact of the financial market crisis," said Wincor Nixdorf chief executive Eckard Heidloff today during a press conference in Düsseldorf, Germany. "Retail banking has proven to be the business segment in the banking arena that reacts with the least volatility to market circumstance. That will tend to stimulate its renaissance further."
Wincor Nixdorf has expanded business activities with retail banks and retailers over the last 12 months. Global expansion continued systematically, reducing dependence on individual customers or singular economies. The company says it was able to enlarge its solutions portfolio by adding innovations that enable banks and retail companies to achieve cost advantages and additional customer service in their business processes.
Wincor Nixdorf also expanded its activities in the areas of consulting, software integration, managed services and outsourcing in the year under review. Expertise in branch/store and self-service business is now expected to be applied to adjacent sectors to achieve additional growth potential.
"As far as we can see now, we assume that we will be able to follow up the very good previous year's performance and maintain approximately the same level of business," Heidloff said.
Despite a forecast that tends to be positive, management at Wincor Nixdorf agrees that it is not possible to tell definitively whether and when the financial market crisis can be contained or what impact it will have on the world economy. That applies to both established countries and newly industrializing countries. Depending on the intensity of the negative effects, short-term reductions in retail banks' and retailers' capital spending budgets cannot be excluded. Wincor Nixdorf is preparing to respond flexibly to the challenges that may arise.
"Our main priority is to make our cost structures more flexible in order to secure our margins," said chief financial officer Dr. Jürgen Wunram. "We are therefore taking suitable steps in production, sales and service to make Wincor Nixdorf 'weatherproof.'"
Thursday, 06 November 2008
RANCHO CUCAMONGA, Calif. — As the only credit union service provider to offer a full complement of electronic deposit capabilities geared to consumers, Co-Op Financial Services is seeing credit unions' adoption of its Check Imaging solutions steadily climb, mirroring the growth in image-capture services industry wide, according to a news release.
"By providing a wide range of imaging solutions that appeal to members on the go, we're helping credit unions compete with much larger institutions," said Stan Hollen, president and chief executive of Co-Op Financial Services. "Providing a variety of channels for making deposits essentially brings the credit union right to its members, wherever they are."
In March, Co-Op introduced the first three services in its check imaging suite: Co-Op My Deposit, Co-Op Fast Branch and Co-Op ATM Check Imaging. The company will soon add two more services: Retail Deposit and Branch Deposit.
Co-Op Fast Branch service, which provides credit union members with "do-it-yourself" shared branch kiosks, has added Anheuser-Busch Employees' Credit Union in St. Louis; Delta Community Credit Union in Atlanta, Ga.; First Financial Credit Union in Albuquerque, N.M.; NASA Federal Credit Union in Bowie, Md.; and Red Rocks Credit Union in Highlands Ranch, Colo.
New users of Co-Op Check Imaging ATM service, which allows members to scan and deposit checks without using deposit slips or envelopes, include Alliant Credit Union in Chicago, Ill.; California Center Credit Union in Rancho Cucamonga, Calif.; Provident Credit Union in Redwood City, Calif.; Star One Credit Union in Sunnyvale, Calif.; Antelope Valley Federal Credit Union in Lancaster, Calif.; Rogue Federal Credit Union in Medford, Ore.; and USA Federal Credit Union, San Diego, Calif.
Co-Op My Deposit check imaging service for consumers has added Addison Avenue Federal Credit Union in Palo Alto, Calif; America First Federal Credit Union in Ogden, Utah; California Center Credit Union; Constellation Federal Credit Union in Falls Church, Va.; Meadows Credit Union in Arlington Heights, Ill.; Michigan First Credit Union in Lathrup Village, Mich. (branded as EZ Scan&Deposit by Michigan First CU); and Star One Credit Union.
According to CheckImage Collaborative, a group of trade associations and financial institutions working to raise awareness and promote the benefits of Check 21, more than 14 billion annual check payments totaling $17.5 trillion per year have shifted from traditional paper-based to image-based clearing. On a typical day in March 2008, the group reports, nearly 9,800 financial institutions received more than 42 million check images for posting.
"The use of imaging technology is only going to grow, with the Federal Reserve stepping up the timing for closure of several check-processing facilities," said Hollen. "And as member demand grows for convenient access to their accounts, Co-Op is committed to providing credit unions with the tools to compete and succeed in the Check 21 world."
Wednesday, 05 November 2008
LOUISVILLE, Ky. — NetWorld Alliance, the publisher of ATM Marketplace, has launched "The Future of Cash: Survey Predicts Changes in Consumer Habits," an exclusive white paper that contains the results of a new survey of more than 500 financial-industry professionals.
"With credit markets tightening and consumers rethinking their established habits for dealing with their money, the world of payments is on the precipice of some major changes," said Tracy Kitten, senior editor of ATM Marketplace. "For this white paper, we've tapped the collective expertise of professionals who are out on the front lines every day and distilled their wisdom down to some useful numbers."
Topics addressed in the white paper include:
- Which payment methods will experience the most increase in usage in the coming months
- Changing consumer attitudes about the security and safety of personal funds on deposit
- The evolving role of cash, relative to other paymsent methods
The paper also includes expert commentary from Mike Lee, chief executive of the ATM Industry Association.
The white paper is part of a larger project, "ATM Future Trends 2009," which ATM Marketplace and ATMIA are putting together for a report-release in early March. ATM Marketplace will preview the full report during the annual ATMIA Conference & Expo being held Feb. 10-12 in Nashville. The report will take a look at the future of the ATM industry with even more in-depth survey results, as well as expert commentaries.
Download the white paper.
Monday, 03 November 2008
The Financial Express: Indian Bank's chairman and managing director M. S. Sundara Rajan has inaugurated an e-ticketing kiosk at the railway station in Vijayawada. Indian Railways has allowed the Indian Bank to install 34 ATM/e-ticketing kiosks and 17 standard ATMs at railway stations across the country. The bank has already installed 27 ATM/e-ticketing kiosks and 9 standard ATMs at various railway stations.
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Monday, 27 October 2008
(United Arab Emirates) Business 24/7: Zakat Fund, an entity created by the UAE government to collect charity and zakat funds, will set up a chain of kiosks with ATMs across the UAE to facilitate zakat payments. Ahmed Al Zaabi, a senior officer of Zakat Fund UAE, told Emirates Business the first machine is expected to be installed at the Marina Mall in Abu Dhabi.
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Thursday, 16 October 2008
NEW YORK — Sagem Denmark has announced the rollout of the INT1215-5210 OEM encrypting PIN pad for ATMs and kiosks. Featuring a keyboard made with polymer, the product boasts a lifetime of 2 million cycles and customization options that include embossing and customer-specific software development.
“These PIN pads are in high demand in the industry, because the materials are more affordable than the traditional metallic PIN-pad surface,” said Brian Schleisner, marketing manager for Sagem Denmark.
ROHS-compliant and PCI-approved, the PIN pad is an option for unattended-payment solutions, such as ticket-vending machines and parking venues.
Tuesday, 14 October 2008
NORTH CANTON, Ohio — Diebold Inc. says United Technologies Corp. has withdrawn its unsolicited bid for Diebold. UTC originally made an offer for the company Feb. 29, 2008.
Diebold’s John Lauer, the non-executive chairman of the board, says Diebold’s financial improvement has shed new light on the company’s outlook and strategic initiatives.
"This gives the board confidence that Diebold is on-course for creating substantial shareholder value for its investors, despite current global financial market conditions," he said.
Diebold on Sept. 30 increased its 2008 earnings expectations when it released its financial reports for 2007 and the first two quarters of 2008. The company’s earnings expectations are the result of earlier-than-expected progress from its cost-reduction initiatives, improved profitability from the company's Brazilian voting and lottery businesses, continued demand for the company's solutions in the global financial markets and a lower anticipated effective tax rate.
"Since 2006, we have focused on putting the right leadership in place, improving the key drivers of profitability and positioning the company for future growth," said Thomas W. Swidarski, Diebold’s president and chief executive. "We are now seeing the tangible results of these efforts. Recognizing there's much more for us to accomplish, I am increasingly confident in our strategies and our ability to execute on those strategies."
Friday, 10 October 2008
NORTH CANTON, Ohio — The board of directors of Diebold Inc. have declared a fourth-quarter cash dividend of 25 cents per share on all common shares, according to a news release. The dividend is payable on Friday, Dec. 5, to shareholders of record at the close of business on Monday, Nov. 17.
Wednesday, 08 October 2008
Honolulu Advertiser: DeWayne McKinney, who made millions of dollars in Hawaii after spending nearly two decades in a California prison for a murder he didn't commit, died early yesterday in Kaimuki in a moped accident. McKinney's prison-to-paradise story drew national attention. He arrived in Hawaii in 2001 and started his Island ATM business with his $1.7 million settlement from the Orange County Police Department. At the time of his death he owned 42 ATMs on three islands and had a net worth of more than $6 million, said Carl Stein, whose company processed transactions for McKinney.
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Tuesday, 07 October 2008
MESA, Ariz. — According to a news release, Better ATM Services has reached agreements with Automated Cash Management Systems and APTUS Financial to dispense Amazon.com gift cards at ATMs across the nation.
The two ISOs will be part of a special pilot program in which Amazon.com gift cards will be distributed with a free $25 Restaurant.com promotional card. Dallas–based Columbus Data Services will provide transaction processing services for the program.
Better ATM Services also has become a reseller of Amazon.com gift cards, allowing Amazon.com gift cards to be distributed through ATM networks owned and operated by ISOs throughout the United States. The Amazon.com gift card is immediately valid for use toward purchase of any of the millions of items offered for sale at Amazon.com.
"Tough economic times mean consumers will increasingly demand more value," said Better ATM Services chief executive Todd Nuttall. "Gift cards with coupons and incentives distributed through ATMs provide just that."
Gift cards make up the largest segment of prepaid cards. Boston-based TowerGroup estimates that approximately $80 billion was spent on gift cards in 2006. Based on Mercator Advisory Group research, that total included approximately 600 million cards that were sold in-store.
Friday, 03 October 2008
ATMmarketplace.com: Industry executives, solution deployers and law enforcement met in Houston last month during the ATM Industry Association's Payments Fraud in the Americas conference. A handful of them sat down for one-on-one video interviews with ATM Marketplace. Click below to watch what they had to say about ATM ram raids and debit-card fraud.
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Thursday, 02 October 2008
NORTH CANTON, Ohio — Diebold Inc.'s share price went up 3.6 percent yesterday after the company filed its delinquent earnings results for 2007 and the first and second quarters of 2008. The company raised its earnings expectations for 2008 and reported 2007 year-end revenue of $2.97 billion and net income of $40 million.
Earnings per share guidance for the rest of 2008 has increased from $1.47-$1.37 per share to $1.62-$1.52 per share.
In a news release, Diebold said the upward revision in earnings expectations are the result of earlier-than-expected progress from cost-reduction initiatives, improved profitability from the Brazilian voting and lottery businesses, continued demand for the solutions in the global financial markets, and a lower-than-anticipated effective tax rate.
"We are very pleased that we have become current with our financial reporting, which has been a top priority for the company for more than a year," said Thomas W. Swidarski, Diebold president and chief executive. "The significant progress we've made in our cost-reduction initiatives has resulted in some of our anticipated savings coming in earlier than planned. This continued progress in reducing costs positions us well as we work toward achieving our profitability goals for 2009 and beyond. In addition, our global sales environment remains solid despite the well-publicized challenges facing the financial industry in the United States."
Revenue for 2007 was up .8 percent when compared with restated revenue of $2.94 billion for 2006, while net income was down 62 percent from the $105 million reported in '06.
Diebold says its future performance hinges on timing of a self-service upgrade and/or replacement cycle in mature markets, such as the Unites States; high levels of deployment growth for new self-service products in emerging markets, such as Asia-Pacific; demand for new service offerings, including outsourcing or operating a network of ATMs; demand beyond expectations for security products and services for the financial, retail and government sectors; implementation and timeline for new election systems in the United States, the company's strong financial position; and the company's ability to successfully integrate acquisitions.
"Since 2006, we have focused on putting the right leadership in place, improving the key drivers of profitability and positioning the company for future growth," Swidarski said. "We are now seeing the tangible results of these efforts. Recognizing there's much more for us to accomplish, I am increasingly confident in our strategies and our ability to execute on those strategies."
Additionally, in its annual report, which it filed yesterday, Diebold says it expects to successfully cut $100 million from its expenses by the end of the year — a goal defined by its Smart Business 100 program to reduce expenses. Diebold also expects to cut its global workforce by 800 full-time positions, which account for about 5 percent of its overall employment. The majority of those cuts are expected to occur in North America, Brazil and parts of Western Europe.
Tuesday, 23 September 2008
BROOKINGS, S.D. — The ATM Industry Association is calling for nominations and applications for its three industry awards for 2008.
The deadline for all nominations this year has been extended until Sept. 30.
The three award categories are as follows:
1) Lifetime Achievement Award — awarded by the ATMIA executive board.
2) Best Contributor to ATM Security — awarded by the Global ATM Security Alliance executive committee.
3) ATM Industry Award for Excellence (Joint award with ATMmarketplace) — awarded by majority vote among ATMIA members.
To be considered for the award, at least one criterion must be met:
- Long-term positive influence on the industry
- Excellence in technology or levels of service
- Leadership in applying best practices
- Specific and measurable achievements
To nominate a person or company, please contact . Include the contact details of the person or company, the award, and a 500-word persuasive document about why this person or company should be chosen.
Nomination forms are available online: ATM Global Industry Awards Information & Nomination Forms.
Wednesday, 17 September 2008
Thomas Swidarski, president and chief executive of Diebold Inc., reiterated his company's focus on providing ATM and security-related services during a conference call with investors on Sept. 10.
"What's our mission as a company?" Swidarski asked. "It's pretty crystal clear that we're transforming our focus to value-added services. That's what we're moving toward."
"Most of the competitors that we deal with are heavily influenced on the product side — it might be 60/40 on the product, services," he said, adding that Diebold's emphasis is split 50/50 between the two offerings.
Swidarski said that, in the future, Diebold expects to provide services in a vast array of verticals, including healthcare and government. He cited a recent contract to implement a nationwide security upgrade at 40,000 U.S. Postal Service locations as evidence that Diebold has made inroads in the government sector.
"It amounts to what could potentially be a 12-year contract — a very enormous contract," Swidarski said. "Why was Diebold uniquely qualified to do it? Two reasons. One: nationwide service infrastructure, second to none. Two: security expertise. That's a wonderful opportunity for us and it leverages the investments we've made in various security operations in the last three or four years."
Charles E. Ducey, Jr., senior vice president of global development and services at Diebold, offered an optimistic view of the future of the ATM industry, saying he expects the global ATM market to grow six to eight percent over the next three years, due to increased interest in deposit automation, promulgation of ATM-based services and increases in the number of ATMs deployed.
Wednesday, 17 September 2008
NORTH CANTON, Ohio — Diebold, Inc. has announced that it has been granted an additional period for continued listing and trading on the New York Stock Exchange from Sept. 17, 2008 through Oct. 31, 2008, subject to reassessment on an ongoing basis. During this extension period, trading of the company's shares on the NYSE will remain unaffected. If Diebold does not become current with its Securities and Exchange Commission filings during this extension period, the NYSE could either grant an additional extension period or move to initiate suspension and delisting procedures.
As previously disclosed on Aug. 11, 2008, Diebold still expects to file its delinquent financial statements in September 2008, upon completion of its internal review of other accounting items. These statements include the company's Annual Report on Form 10-K for the year ended Dec. 31, 2007 and its Quarterly Reports on Form 10-Q for the quarters ended June 30, 2007, Sept. 30, 2007, March 31, 2008 and June 30, 2008.
Monday, 08 September 2008
NEWARK, Calif. — Tranax Technologies Inc. has announced its sale to Eltna, a Korean holding corporation.
According to a news release, Eltna holds companies involved with ATM systems and components, as well as companies in the imaging, design and manufacturing space.
In the past, Eltna has worked with Tranax as an original equipment manufacturer for Tranax ATMs. As a result, the two companies have a history of working together, with compatible corporate cultures and a shared vision for the market.
"We are very pleased to announce the merge of Tranax into the Eltna group of companies," said Dr. Hansup Kwon, president and chief executive of Tranax. "Joining forces with Eltna enables us to form a strong, new, vertically integrated company with direct manufacturing and best-in-class ATM components and systems. The new entity will continue under the Tranax name, in order to leverage the company's strong brand and reputation. The new enterprise provides the financial base from which to be more efficient and build competitive advantage for the long term."
Tranax will become part of Eltna Corp.
Eltna's CEO, Won-Gee Lee, will assume the role of CEO of the new entity after a period of transition, along with a new chief financial officer provided by the holding company. Dr. Kwon will remain to help in the transition and stay as a member of the board of Tranax. Heemock Kwon, co-founder and vice president of Tranax' corporate development, will remain a member of the executive team as well as a member of the board.
All products, personnel and distribution channels are expected to remain the same.
"The only way to win in a highly competitive market is to build efficient organization and processes that will enable it to make high-quality, competitive systems on schedule and in time," said Won-Gee Lee. "The degree of integration of those elements, plant location, critical processes, specialized components and quality control, will determine who succeeds. We believe the new vertically integrated company will direct manufacturing, product know-how and the depth of market experience that Tranax brings will create a strong new Tranax. We are looking forward to the challenge."
Monday, 08 September 2008
PADERBORN, Germany — Wincor Nixdorf has been awarded a comprehensive order by Nordea to install and operate 500 transaction terminals in Finland, according to a news release.
For a period of five years, Wincor Nixdorf will provide services ranging from system monitoring and software management to network operation, all as part of its Managed Services offering. All the systems will be run with the network-centric software ProClassic Enterprise, which will be provided on a central Wincor Nixdorf server. As part of the project, Nordea will delegate a large part of its processes, such as running the terminals, to Wincor Nixdorf in order to focus fully on its operational business.
In summer 2009 Wincor Nixdorf will begin to roll out the systems, which enable functions such as funds transfers, bill payment and account statement printing. Complete installation of all the terminals is scheduled for the end of 2009.
The network-centric software ProClassic Enterprise will be used to minimize the cost and effort involved in administering and distributing software. It will be located on a central server run by Wincor Nixdorf, and the transaction terminals will be connected to this server via Internet technology.
Wincor Nixdorf's eServices Platform will ensure continual monitoring of system operation and coordinate both software management and maintenance by the Customer Care Center. Wincor Nixdorf will also assume responsibility for other services, such as replenishing printer paper in the systems. As a result, the high availability of all the systems is guaranteed.
Thursday, 04 September 2008
Travis K. Kircher, editor of SelfService.org, contributed to this article.
Executives from Nautilus Hyosung Inc. visited Long Beach, Miss., last week to meet with employees at Triton Systems of Delaware Inc. — the ATM manufacturer that's known for its entry-level, retail ATMs that Nautilus Hyosung in late July announced plans to acquire.
The two companies say the visit was organized by management to put to rest "rumors" and concerns that the acquisition might in some way adversely affect Triton's operations in Mississippi.
"Nautilus Hyosung is very interested in growing the two businesses, independently, to three to four times the size that they are right now," said Alicia Blanda, spokeswoman for Triton. "Nautilus Hyosung wants to grow the combined businesses to a $1 billion company, and they have told us they plan to invest in people, facilities and products."
But a number of new concerns have emerged, not just from the industry but also from the community where Triton is based. Located along the Gulf Coast, the community of Long Beach, which was physically and economically devastated by Hurricane Katrina three years ago, relies heavily on Triton for employment and tax dollars.
Shortly after Triton's parent, New York-based Dover Corp., announced its plans to sell the business, school administrators in Long Beach voiced concern about losing hundreds of thousands of tax dollars the school system annually receives from Triton. And some industry analysts and independent sales organizations — Triton's and Nautilus Hyosung's best U.S. customers — began talking of market domination, less competitive ATM pricing and an overall consolidated market where only a few of the strong could survive.
Triton and Nautilus Hyosung say those fears are unfounded, and they both argue that the acquisition will have a positive effect on the industry.
A market of a few
The question of whether this deal creates a monopoly is one the government is likely to watch closely, says Sam Ditzion, chief executive of Boston-based Tremont Capital Group, a strategic-planning and merger and acquisition consultancy that advises ATM companies.
"Regulators historically have been particularly focused on blocking deals that will lead to increased prices for consumers, which this deal does not appear to do," he said. "Furthermore, it's important to keep in mind that antitrust laws aren't violated solely when a company's intense competition and lower prices take business away from less efficient competitors, as regulators typically view that as the markets working effectively."
If the deal does increase prices, that could benefit the market. The so-called price wars, which over the last few years have driven pricing down for off-premises ATMs, have taken their toll, most industry experts agree. Manufacturers that cater to the ISO market have been operating at a loss for far too long.
"Price is probably going to go up, and it's not because of a lack of competition. I think it's just time," said Phil Suitt, a long-time Triton distributor. Suitt said, "The retail-market-equipment pricing has been depressed far longer than I thought it would be."
Some say the deal could actually benefit companies like Tranax, which is focusing its business on higher-end multifunctional kiosks and ATMs, not just cash dispensers — which remain Triton's specialty.
"Bottom line, I don't think anybody knows if this is good for the industry or not," said Bill Dunn, vice president of sales for Newark, Calif.-based Tranax Technologies Inc., Nautilus Hyosung's former U.S. ATM distributor. "I do think it's safe to assume that there will be some sort of price increase. Will it be on the ATMs or on the parts? We will just have to wait and see."
Nicole Sturgill, a research director for Boston-based financial-industry consultancy TowerGroup, says future market demand will not be so focused on price but, rather, functions, features and service.
"Going forward, the question will not be who can sell the least expensive cash dispenser. It's going to be who can provide the new features and functionality that can drive customers to the ATM, who can use the ATM as a sales opportunity, and who can make the ATM profitable," she said.
The days of $1,500 to $3,000 cash dispensers are likely over.
Sturgill says market consolidation could lead to the birth of a new ATM player — one that falls into the mid-level, a section left open in the Triton-Nautilus Hyosung deal. (Nautilus Hyosung says it's aiming for U.S. growth from the financial-institution side of business.)
"There has been a lot of consolidation over the last few years, but banks and retailers still have numerous vendors from which to choose," she said. "There's also no reason to say that a new vendor couldn't emerge. Competition will continue."
Carlos Siewczynski, vice president of retail self-service sales for Nautilus Hyosung America Inc., which is owned by Seoul, Korea-based Nautilus Hyosung, says the retail ATM market in the United States is already more competitive than most industry observers realize.
"Contrary to popular perception, the retail market is large, especially considering the mid-range market, such as bank-branded retail/off-premise machines sold by Diebold, NCR and Wincor Nixdorf in supermarkets and national c-store chains," Siewczynski said. "In addition to the big three, Tranax, Trantech, Greenlink, Moneytree, WRG and GRG also are all competitors in the retail market."
Sealing the deal
Tremont’s Ditzion says Siewczynski’s more open definition of market competition is likely the one the Department of Justice will consider when making its decision about approval of the Triton-Nautilus Hyosung union.
"The first task regulators will undertake is defining whether the relevant market is the entire ATM-manufacturing industry or just the industry of ATM manufacturers that focus on selling equipment to ISOs," Ditzion said. "Their second priority will be to evaluate whether the combined company creates a monopolistic or anti-competitive environment in that relevant market. If the Department of Justice were to file an antitrust suit — and it's important to emphasize 'if' — the case would either go to trial or require a negotiated settlement that addresses regulators' concerns, both of which could kill the deal or delay it until well into 2009. Otherwise, if it's not opposed, the deal will probably close within the next month."
How the union of Triton and Nautilus Hyosung will impact the retail ATM market in the United States remains to be seen. But most industry observers agree the deal will benefit both of the companies.
"Certainly the acquisition will increase Nautilus Hyosung's market share in the countries in which both Triton and Nautilus Hyosung operate — the U.S., U.K. and Australia," Sturgill said. "In these countries, Nautilus Hyosung will have a tremendous presence, particularly among the ISOs, community banks, savings and loans, and credit unions. As we have seen in the U.S., Nautilus Hyosung wants to increase their presence in banking, and Triton is an ideal complement to augment their experience in that market."
The sharing of resources will benefit both companies, says Suitt, and the reduced costs of manufacturing some parts and equipment overseas will benefit Triton's line.
"Triton was the only manufacturer that I know of besides WRG that makes anything in the U.S.," he said. "Triton waited far too long to go offshore for manufacturing."
James Phillips, Triton's director of North American sales, says economic pressures are pushing manufacturers to consider offshore options.
"It's simply due to the costs associated with manufacturing these days," he said. "Freight costs have been up because of fuel costs. Steel has gone up, and so everybody is really looking at ways to control costs — especially with certain markets like the U.S., where price dictates whether you're going to sell a machine or not."
But Phillips is quick to point out that he doesn't expect the use of offshore manufacturing to adversely impact Triton's operations in Mississippi and Tennessee. In fact, he says Triton and Nautilus Hyosung spent last week talking about expanding facilities in the two states.
"We're looking at sharing and expanding our R and D department – the manufacturing and service capabilities of Triton, specifically," he said.
Wednesday, 27 August 2008
NORTH CANTON, Ohio — Diebold Inc. is strengthening its presence in the South American financial self-service market. After signing one of the industry's largest ATM deals in May with Brazil's Caixa Economica Federal, Diebold has further strengthened its position through a deal with Brazil's largest financial institution, Banco do Brasil.
According to a news release, Banco do Brasil will use the more than 5,400 ATMs and check dispensers it has purchased from Diebold to expand its reach to new and existing customers at its branches and new retail locations.
Diebold is providing around 3,500 ATMs and 1,900 checkbook-printing terminals. The new ATMs, which are replacing older units, will include encrypting PIN pads and advanced anti-skimming technology, electronic-access control and safe-locking capabilities.
Diebold also will provide the software platform and operating system to drive the ATMs.
"We're excited to assist Banco do Brasil in expanding its network, increasing ATM security and promoting its brand at a time when Brazil is experiencing such exceptional growth," said Joao Abud Jr., president of Diebold Brazil. "This expansion will enable the financial institution to reap significant benefits from its high-visibility position, as well as from its top-quality customer service."
Banco do Brasil has 40,000 ATMs in Brazil and is participating in a countrywide trend to replace ATMs 10 years of age or older.
Tuesday, 26 August 2008
Yahoo! News: Baljeet Singh, who lives in the Indian village of Bhainsa, receives a fatty sum every year during the sugarcane season, which he places in his bank account. Being a valued customer, his bank manager offered him an ATM card, explaining the card's numerous benefits. But the septuagenarian farmer turned down the offer and still adheres to old practices of money withdrawal. A majority of farmers from this sugarcane belt are averse to using an ATM card, a new banking technology that is being promoted by bankers in order to reduce pressure on banks.
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Thursday, 21 August 2008
(Lincoln, Neb.) KOLN-TV, Channel 10: For now, it's business as usual for Raul Omar Lobo; but just hours before, he chased down two men suspected of taking money from an ATM at his store. "We had a couple of guys come through the past couple days committing some ATM frauds. They hit our store and hit a few others around too," Lobo said.
Click to continue
Thursday, 21 August 2008
Travis Kircher, editor of SelfService.org, contributed to this article.
U.S. Bank ($247 billion in assets), the lead bank of U.S. Bancorp and owner of Elan Financial Services, announced plans this week to acquire most of Palm Desert National Bank's Electronic Banking Division.
The deal includes the sale of California-based PDNB's ATM and kiosk-management services, as well as its cash-management and vault-cash operations, which manages nearly $1 billion in vault cash for more than 22,000 ATMs and kiosks in the United States.
PDNB's merchant processing, prepaid/stored-value cards and ACH services are not part of the deal. And financial terms of the sale, which is expected to close by late third-quarter or early fourth-quarter 2008, were not disclosed.
About 60 PDNB employees are expected to become part of Elan Financial Services, including key executives such as Sandra Hartfield, the president and chief executive of PDNB's Electronic Banking Division. Elan also plans to maintain PDNB's operations centers in Palm Desert, Calif., and Lafayette, La., where PDNB offers complete terminal-management and vault-cash solutions to financial institutions and independent sales organizations.
A changing industry
The sale marks a turning point for both companies — for U.S. Bank, a sign of continued growth; for PDNB, the ending of an era.
For the last three years, U.S. Bank's Elan, founded in 1997, has been on a buying spree to bulk its ATM-services portfolio. In May 2005, U.S. Bank acquired Genpass Technologies, operator of the MoneyPass, MoneyMaker and Money Belt ATM networks. The purchase made Elan the second-largest third-party ATM processor in the United States — second only to Colorado-based First Data Corp., which operates the STAR Network.
Elan operates more than 37,000 ATMs nationwide.
This deal with PDNB, says Gary Staub, Elan's executive vice president for strategic initiatives, offers similar rewards.
"We believe this deal makes us the largest provider of ATM and kiosk vault cash in the United States," Staub said. "We definitely have a solid presence in the ISO business now. The goal is to grow our payments business, and this deal expands our product offering."
For PDNB's Electronic Banking Division, founded in 1994, the sale marks a turning point, one that will take it from being a leader in vault-cash services for independent ATM operators to a provider of targeted services, such as prepaid and stored-value cards — which, among other things, target cash-preferred/underserved consumers.
PDNB is best known for its reverse-cash methodology — part of its TRAKKERSM software program, which automates backroom management, from cash forecasting and ordering to reconciliation and settlement. The system helped to revolutionize cash services for the ATM and kiosk industry.
The reverse-cash service developed by PDNB enabled deployers to provide more advanced financial self-service solutions, such as bill payment, which targets underserved consumers who prefer to use cash to pay bills.
"Palm Desert National Bank has been a pioneer in the ATM industry and we are proud of the part we have played in the ATM industry's growth," Hartfield said. "We have always been committed to providing exceptional products and service."
The sale to U.S. Bank, Hartfield says, will allow Elan to offer more comprehensive services to the industry.
PDNB's cash services helped fuel growth in the late 1990s for newcomers like Burnaby, British Columbia-based TIO Networks Corp., a billpay service provider that has worked closely with PDNB's Electronic Banking Division since its inception.
But Hamed Shahbazi, chairman and chief executive of TIO Networks, says the sale to U.S. Bank is a good and merely supports PDNB's desire to focus on "growth" businesses, like prepaid/stored-value services.
"I think a lot of this comes down to where the ATM industry stands currently, and vault cash not being a growth business," Shahbazi said. "I think it's an excellent event for the industry. Bringing together the two key innovators for vault cash, and eventually the whole back-office of the ATM, at a time when I think the industry needs leadership and innovation more than ever, brings together a lot of leadership to one company. All in all, two thumbs up. We love it."
Sam Ditzion, chief executive of Boston-based Tremont Capital Group, a strategic-planning, merger and acquisition ATM consultancy, says the deal is further example of the industry's consolidation.
"This transaction represents yet another example of the significant and continuing consolidation in each and every sector within the ATM industry," Ditzion said. "Stay tuned, as there will be much more to come."
Ditzion agreed that the deal may reflect PDNB's interest in other business opportunities.
"This is a very significant acquisition, as it clearly solidifies Elan's position as the overwhelmingly dominate player in the nation's non-bank ATM-vault-cash space," he said. "This deal might also be an indication that Palm Desert has reduced its appetite for risk and could reflect a decision to focus more on its core and higher growth businesses.”
Tuesday, 19 August 2008
News.com.au: It's an invention that police have been keeping quiet, but now the Raminator's creator is revealing how his contraption has helped make ATM ram raids a thing of the past. The device, comprising a dual metal plate that acts as a shock absorber, has helped stop hundreds of ATM thieves since being introduced in Australia. Inventor Richard Gould, who will unveil the Raminator on ABC Television's The New Inventors program tomorrow night, says it is a simple idea that basically tilts the ATM on an angle and bolts it firmly in place when attacked.
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Friday, 15 August 2008
SINGAPORE — Wincor Nixdorf International has secured a deal to provide ATMs to Banktech, an independent ATM provider in Australia.
According to a news release, the Sydney-based Banktech has agreed to purchase and deploy 100 ProCash 1500xe's as part of its 'CashConnect' ATM network via Wincor Nixdorf's local partner ITS, a subsidiary of Australia's Armaguard. Banktech's wholly owned subsidiary, EFTEX, will drive and process the ATMs with deployment commencing in October.
"We are pleased to be working with Wincor Nixdorf," said David Glen, Banktech's managing director. "They understand that helping Banktech grow its business will also grow their business in Australia. This long-term view is reflected in the high quality of their products and their significant on-going investment in R&D. We are confident they are excellent global partners."
The ATMs will run on an open-architecture-software platform allowing multivendor implementation with an existing infrastructure. Additionallly, 100 units will be protected by Wincor Nixdorf’s latest IT security solution.
"What we bring to the table is additional value to our customers in order to excite them and create fresh business ideas together," said David Yip, Australia business development manager for Wincor Nixdorf.
Thursday, 14 August 2008
With the closing of a U.S. manufacturing hub, withdrawal from one European market and consolidation of operations and services throughout the world, the world's third-largest ATM manufacturer says it's expecting 2008 to end on a high financial note.
Yesterday, North Canton, Ohio-based Diebold Inc. released preliminary earnings for the second quarter of 2008, with some guidance for the rest of the year and early 2009.
Among the takeaways from the investors' call was the announcement that Diebold is closing its Newark, Ohio, manufacturing facility — a closure that will lead to the cutting of 100 jobs. Tom Swidarski, Diebold's president and chief executive, said the cuts are part of the company's plans to reduce its global workforce by 5 percent (800 jobs) by the end of the year — a plan Diebold announced in February.
And when the United Technologies Corp. bid hit the wires back in March, it only fueled ever-growing suspicions among industry observers that Diebold was in some serious financial trouble.
Diebold shrugged off the UTC bid, saying the proffer was unsolicited and unexpected. But some industry insiders question Diebold's response, saying the UTC offer could be a viable one.
No mention, however, of the UTC offer was made during the call Monday. More attention was paid to Diebold's restructuring efforts and anticipated growth in financial-self-service products and services.
Diebold said the loss of its Newark plant, which makes security equipment, will be absorbed by Diebold's Lexington, N.C., plant, which currently manufacturers the Opteva ATM line.
Layoffs are expected to begin in October.
"A total of 800 is the number we communicated in February, and to date, we are 75 percent of the way there," Swidarski said during the Aug. 11 investors' call. "Some of that has to do with (what we are doing in) other parts of the world."
VIDEO: See Tom Swidarski on CNBC during Power Lunch.
Over the next several months, Diebold will move production of its Opteva line from Lexington, N.C., to Shanghai, China, and Hungary, where Diebold already has production facilities that manufacture financial self-service products.
From there, Swidarski said, Diebold will focus the last six months of the year on closing 86 of its U.S. warehouses — reducing the total number of warehouses in three "strategically" located areas.
"We are improving our supply chain and production distribution," he said.
Earlier this month, Diebold also announced plans to exit Germany, where strong market competition has prevented Diebold from making significant inroads. Instead, the company plans to place greater attention on business growth in Central and Eastern Europe, Asia-Pacific and the Americas.
In 2006, Diebold closed a manufacturing facility in Cassis, France, also part of its plans to restructure and realign costs.
"Europe is our slowest market," Swidarski said. "We are making strategic decisions there because we don't have the infrastructure in Western Europe like our competitors do. But we feel good about Eastern Europe and we will continue to invest there, and we will be more dependent on Hungary as we go forward."
Diebold anticipates an 11 percent increase in revenue from the second quarter of 2007 to the second quarter of 2008, with most of the growth coming from the financial self-service and outsourced-servicing growth. Second-quarter revenue is expected to hit $771 million. The company plans to hit margin targets of 7 percent in 2008 and between 9 percent and 10 percent in 2009.
Year to date, Diebold's revenue is $1.5 billion, up 9.3 percent from last year.
"In the Americas, I feel like we're in a very strong position," Swidarski said, "even though the market is up and down in the Americas. Brazil is just in a very unique position, because of their trust over the years and their move toward outsourcing. We received one of the biggest ATM orders in history, and we’re taking that and leveraging that across the board."
Growth in its servicing business will be key going forward.
"A lot of the investments we have made benefit the service business," Swidarski said. "Plus, those are longer-term projects, which are sticky and good for the customer."
Diebold reported preliminary net income of $25.6 million, 38 cents per share, for 2Q 2008, down from $26.9 million, 40 cents per share, reported for 2Q 2007.
Growth in the company's financial self-service revenue, which is expected to be up 15 percent from 2Q '07, has been fuelled by the Olympics, Swidarski said, but he expects Diebold's growth in China to continue.
"If you look at the Asia region, we had a very successful early part of 2008, especially from China," he said. "We face stiff competition there, from manufacturers in Japan, but we are building out our Opteva line there and it looks promising."
Despite challenges in the U.S. financial market, Swidarksi says Diebold continues to see growth in its product sales.
"This is partly driven by an increased demand for deposit automation, where approximately one out of every two Opteva full-function ATMs shipped in 2008 is equipped with deposit-automation technology," he said.
From there, Diebold will move from product relationships to servicing relationships.
In Brazil, where Diebold says it holds 60 percent of the market, product and outsourced-servicing relationships go hand in hand.
"In the U.S. we have 10,000 banks, and we are just beginning to scratch the surface there (with deposit automation)," Swidarski said. "We are taking various vendors down to one, when we start looking at all of our service. From that perspective, we are starting with the smaller FIs and credit unions, with the smaller ATM networks of 20 or 30, and moving our way out."
Tuesday, 12 August 2008
Bloomberg.com: The U.K.'s first "fiver-only" ATM is being introduced in London's East End as banks shun the smallest monetary bill by size and value. Situated on the Roman Road in Tower Hamlets, the ATM is expected to increase the number of 5-pound (U.S. $9.60) notes in Britons' wallets when it goes into circulation today.
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Friday, 08 August 2008
ShareCast: ATM operator Payzone has confirmed that it is considering offers from a number of parties interested in buying Payzone's Spanish, Italian and French businesses. The Dublin-based electronic payments group responded to speculations that it could net €50m by disposing of its European divisions.
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Thursday, 07 August 2008
LOUISVILLE, Ky. — With more complex banking transactions moving to the ATM, deployers are relying more heavily on innovative software solutions to manage their networks.
Many ATMs now have features like envelope-free deposits, as well as enhanced advertising and personalized transactions. The devices have moved beyond basic cash dispensers, and the software that guides them is growing more complex as well.
Those software trends and developments are outlined in ATM Software: Trends Analysis for 2007-2008, which is sponsored by KAL, a global ATM-software company based in Scotland.
"Running a single software application across an entire ATM network was in most markets a revolutionary concept just three to five years ago," said Tracy Kitten, editor of ATM Marketplace and the report's author. "Today, it’s quickly becoming commonplace."
Rather than using proprietary software, ATM deployers are increasingly moving to multivendor programs that can run across any Windows-based ATM network, regardless of the type or brand of hardware.
According to Retail Banking Research Ltd., a research firm based in England, 15 percent of the world's ATMs had moved to multivendor software at the end of 2007.
"Ultimately, those banks that made the move are at a level where all the infrastructure issues have been resolved — meaning they are able to, relatively speaking, seamlessly work with multiple (ATM) vendors," said Aravinda Korala, KAL's chief executive.
The 50-page report, a must-read for those in the banking industry, explores the issues that are driving these changes in ATM software and looks at other industry trends, like the evolution of the ATM as a marketing vehicle. The report also highlights leading software companies and the solutions they offer.
Click here to download this guide.
Thursday, 07 August 2008
LOUISVILLE, Ky. — Financial breaches and identity theft cases seem to be in the headlines on an almost regular basis. Just last month, hackers broke into a Citibank-branded ATM network and stole millions. What's more interesting, though, is that the criminals gained access to customer PINs — the pieces of data that are seemingly most secure.
The security landscape is definitely changing, and in a new ATM Marketplace guide, Bank Branch Security in the 21st Century, FIs can find help navigating their way through the security labyrinth.
"Criminals are becoming ever more imaginative when it comes to stealing cards and identity codes required to fetch cash from ATMs around the world," said Uwe Krause, director of banking marketing for Wincor Nixdorf International, which sponsored the report. "Subsequently, many bank customers are increasingly concerned about the security of their confidential data and savings."
Written by Tracy Kitten, senior editor of ATM Marketplace, the report examines security-enhancing methods and products, and offers a look into the future of security in the banking industry. Packed with informative data and sound tips, the key take-away from the publication is that, for financial institutions, the time to get smart about 360-degree branch security is now.
"In short," Kitten said, "security is about ensuring that all of an FI’s banking channels are communicating with one another."
Click here to download this guide.
Wednesday, 06 August 2008
Shreveport (La.) Times: A proposed amendment to city and parish law in Shreveport, La., could limit the hours one ATM can be open. Currently, the Ouachita Independent Bank operates a 24-hour ATM, but the proposed zoning amendment would limit the ATM's hours of operation to between 7 a.m. and 7 p.m. The bank's management says the amendment unfairly targets the bank's business.
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Wednesday, 06 August 2008
KNOXVILLE, Tenn. — A Web site created by NSA, provider of field-marketing and image-presentation services for large-scale ATM deployments, is supplying ATM deployers with access to the new universal ATM pictogram recently released by the ATM Industry Association.
"We anticipate 85,000 ATMs will be signed using the pictogram in the first year, with some 20,000 in the U.S. alone," said Chuck West, NSA's chief executive. "The usage will increase exponentially as more ATM sites realize its value."
According to a news release, NSA is helping ATMIA market the new pictogram and is allowing users from the across the world to order pictogram signage from its site.
"Partnering with an organization that delivers swift, dependable service and cost advantages in image solutions is a natural fit with our aligned visions of increasing foot traffic to ATMs and improving transaction volumes," said Lana Harmelink, ATMIA's international director.
Customers can place pictogram orders by accessing the NSA Web site.
"This will really help travelers and merchants alike," said Kirk Huddleston, former chairman and current commissioner of Metropolitan Knoxville Airport Authority. "It's a simple and effective public service to travelers who need cash. Strange airports or travel destinations can be confusing places. The pictogram makes it easy to find an ATM — and even eliminates language barriers. Also important is that airport merchants should see more purchases made with cash from increased ATM usage."Add/Edit Blog Categories
Tuesday, 05 August 2008
The (Sarasota, Fla.) Herald Tribune — Some theives just can't read the handwriting on the wall — or at least the 'out of order' sign. When an employee of the Lox 'n Egg Bread Company showed up for work over the weekend, he was surprised to discover that the ATM was missing. What was even more surprising was the fact that the thieves bothered to steal an ATM that was not only empty, but had a yellow sign attached to it that indicated it was out of order.
Click to continue
Friday, 01 August 2008
PADERBORN, Germany — PrivatBank, based in Ukraine, has further strengthened its self-service business with the purchase and installation of 3,100 Wincor Nixdorf ATMs for sites in Ukraine, Russia, Georgia, Cyprus and Latvia, according to a news release.
In addition, the bank plans to test the use of ATM-based advertisements as part of an extensive pilot project. Alongside an application designed for personalized interaction with customers at the ATM, all systems will be equipped with special monitoring software.
The monitoring and IT service management software, ProView, connects the ATMs with the bank's IT management center, thus allowing PrivatBank to monitor its systems online around the clock and to maintain maximum availability of the self-service network. Additionally, ProView is designed to provide a wide range of other useful features, such as the management of software updates and remote access to the ATMs.
In total, 100 systems within the network will be equipped with ProSales Marketing, a software developed specifically for direct marketing via self-service devices. Prior to this extensive pilot project, initial tests had been successfully completed on five systems. In addition to promoting bank-related products and services, the bank also is looking to implement a system that allows customers to provide direct feedback by means of response functions incorporated into the ATMs.
The approach pursued by PrivatBank is to evolve its self-service business into a fully fledged communication, sales and service channel. The bank already offers services such as the recharging of prepaid cards for cellphones, the payment of bills and international money transfers. The systems are capable of processing banknote deposits.
In installing the new generation of ATMs, PrivatBank will phase out its portfolio of older systems supplied by other manufacturers and create a homogeneous network based on state-of-the-art technology developed by Wincor Nixdorf. The decision in favor of a consistent system platform will produce tangible benefits in the area of servicing and maintenance. At the same time, new products and services can be developed faster and more cost-effectively, according to the release.
PrivatBank has issued a total of 16.6 million bank cards to its customers. It operates 2,910 bank branches and has a network comprising 4,700 ATMs.
Friday, 01 August 2008
NORTH CANTON, Ohio — Diebold Inc. will release preliminary financial results, including earnings estimates for the second quarter and a full-year outlook for 2008, on Monday, Aug. 11, before trading begins on the New York Stock Exchange, according to a news release.
Thomas W. Swidarski, president and chief executive, and Kevin J. Krakora, executive vice president and chief financial officer, will discuss the results during a conference call scheduled to begin at 10 a.m. (ET) that day.
The conference call will last approximately one hour. Participants should plan to dial in 15 minutes prior to the session. Details on the call are as follows:
Call-in number: (913) 905-1086
Passcode: 2498086
Live access, as well as a replay of the call, will be available on Diebold's Web site.
Tuesday, 24 June 2008
WAKEFIELD, Mass. — The PCI Security Standards Council, a global, open industry standards body providing management of the Payment Card Industry Data Security Standard (DSS), PCI PIN Entry Device (PED) Security Requirements and the Payment Application Data Security Standard (PA-DSS), has announced the addition of two new payment industry device types to the PED program to strengthen cardholder data security.
Unattended payment terminals and hardware (also known as host) security modules now can undergo a rigorous testing and approval program to ensure they comply with industry standards for securing sensitive payment card data during any point in the transaction process. The Council also will maintain the list of approved UPTs and HSMs, provide documentation and training for labs evaluating these devices and be a single source of information for device vendors and their customers.
The PED Security Requirements are designed to ensure the security of PIN-based transactions globally and apply to devices that accept PIN entry. Until now, the requirements focused on traditional point-of-sale devices that operate in an environment that is attended by a merchant, cashier or sales clerk. UPTs are unattended payment devices that include self-service ticketing machines, kiosks, automated fuel pumps and vending machines. Vendors have been manufacturing and having the encrypting PIN pads (EPPs) that go into UPTs evaluated by approved labs, and the payment card brands have been requiring the use of PCI SSC approved EPPs. Having new and overarching UPT testing requirements will further protect the payment card industry participants.
HSMs are secure cryptographic devices that can be used for PIN translation, card personalization, electronic commerce or data protection and do not include any type of cardholder interface. The addition of UPTs and HSMs into the PCI SSC security testing requirements enables the Council to provide testing laboratories with a streamlined evaluation process for achieving compliance of these cryptographic devices.
"PIN entry devices go well beyond the typical POS terminals we are all familiar with and we are continually expanding into more and more areas," said Bob Russo, general manager of the PCI Security Standards Council. "Any device that processes personal identification numbers is an important link in the transaction chain. By including both UPTs and HSMs in the PED Security Requirements, the Council is reaffirming its commitment to developing additional standards to meet the needs of the industry and to ensure continued safety and security for consumers."
Wednesday, 04 June 2008
The Des Moines (Iowa) Register: First State Bank in Parkersburg, Iowa, has released new surveillance video that shows a house being ripped apart by a tornado. The video was recorded the evening of May 25 from a camera inside the bank's drive-up ATM. It shows the house across the street being destroyed. First State Bank also released video from surveillance cameras inside the building. That video shows windows being blown out and debris flying around as the tornado hit. Both videos give you a glimpse of what it's like to be in the path of a tornado.
Click here to see the videos
Thursday, 29 May 2008
LISBON, Portugal — Paderborn, Germany-based Wincor Nixdorf International welcomed guests of its International Management Seminar, this year in Lisbon, with dinner and entertainment at the Páteo Alfacinha, a venue that offers visitors a taste of 20th-century Portugal.
Wincor Nixdorf’s 200 or so guests, representing 34 countries, were entertained by local students, who sang and performed in traditional Portuguese style.
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Attendees spent the evening at Lisbon's Pateo Alfacinha, an establishment known for its Portuguese flare.
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But today it was all business, with a morning announcement that the once-third-ranked global ATM deployer has now assumed the No. 2 position, trailing only Dayton, Ohio’s NCR Corp., according to 2007 shipment figures tracked by England’s Retail Banking Research Ltd.
RBR reports that Wincor Nixdorf increased its global ATM deliveries from 18 percent in 2006 to 21 percent in 2007.
“Moving up to the No. 2 slot is yet another milestone in our success story,” said Stefan Auerbach, Wincor Nixdorf’s executive vice president of banking as well as a member of the company’s board of directors. “Our portfolio, as a provider of integrated hardware, software, and services, strengthens our position as a leading IT-solution supplier in the international retail-banking business.”
Auerbach opened the day’s events with a presentation outlining Wincor Nixdorf’s growth. In 1994, Wincor Nixdorf was No. 12 in global ATM shipments. By 2000, the company had moved to the No. 3 slot.
Auerbach attributes Wincor Nixdorf’s growth to specific strategies in key markets, including the United States and Asia — two markets where Wincor Nixdorf has focused much attention over the last three years.
And the proof is in numbers.
Wincor Nixdorf’s first-half results for the 2007/2008 fiscal year are coming in higher than forecasted. From the first half of FY 2006/2007, the company’s business in the Americas is up 29 percent; in Asia-Pacific and Africa, it’s up 32 percent; and in Europe, it’s up 9 percent.
Only the company’s business in Germany saw a decrease, falling 7 percent from the same period last year.
“Despite the sub prime crisis, which is being felt in Germany and throughout the world, we continue to see growth in banking,” Auerbach said. “The good news is that the banking business worldwide is expected to grow by a multiple of four over the next 15 years, and we are positioning ourselves for the growth.”
Acting global, thinking local has contributed to the company’s growth, Auerbach says, and likely led to the 11 additional international participants Wincor Nixdorf welcomed to its event this year.
“Branch and ATM channels in every big, established market remain the strongest banking touchpoints,” he said. “And we developed a global strategy to meet those needs, because we understood that we had to be more global. So we have developed strong partnerships and service relationships in all of our markets.”
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The view from the Pateo Alfacinha.
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Organic growth is expected to remain the company’s strategy, said one Wincor Nixdorf spokesman, despite some rumors that Wincor Nixdorf could be in the running for an acquisition of the cash-systems business operated by England-based De La Rue.
Growth through acquisition has not been a method Wincor Nixdorf has had success with in the past. Internal growth, on the other hand, is working.
Since FY 1999/2000, when 51 percent of Wincor Nixdorf’s business was based in Germany, the company has increased its international penetration across Europe, Asia-Pacific and the Americas.
In FY ’99/’00, only 38 percent of Wincor Nixdorf’s business came from European countries beyond Germany. Today the percentage is 52.
In Asia/Pacific, the business percentage in ’99/’00 was 7 — today it is 13 percent. And in the Americas, only 4 percent of the company’s business could be attributed to the region in ’99/’00 — today the breakdown is 8 percent.
In fact, over the next few months, Wincor Nixdorf has announced plans to install some 7,000 ATMs in Asia, namely because of a strong partnership with First Data Corp. in Australia.
All three regions represent key markets, but so does Africa, where Nigeria is quickly becoming one of Wincor Nixdorf’s most-prized markets, Auerbach said.
Tuesday, 25 March 2008
Iol.co.za (Africa): Major banks are equipping their ATMs with advanced security features in a bid to counter skimming devices. "Jitter" software causes a vibration to the ATM card reader which sends a disrupted signal to any illegal skimming device. This prevents copying from banking cards and makes card skimming impossible.
Read more
Thursday, 28 February 2008
CHICAGO — Direct General, an insurance provider, has announced a partnership with Pay-Ease LLC, a provider of self-service financial processing systems.
Direct General provides personal lines of insurance and insurance-related products to its customers in 13 states. Many of its customers now will be able to pay insurance premiums at the Pay-Ease Automated Commerce Machine.
A pilot program is scheduled to begin in March at six Direct General locations. If successful, the program may be expanded to additional locations.
Pay-Ease offers turnkey solutions for utility, municipal and insurance bill payment processing. Additionally, its ACM also offers gift card programs, prepaid long distance and cell cards, money transfer services, check cashing and ATM functionality.
Wednesday, 13 February 2008
LOUISVILLE, Ky. — David Drain, the executive director of the Self-Service & Kiosk Association, will explain how credit unions can better use self-service technology during his address at the 26th Annual Bottom Line Conference in Las Vegas.
Drain's address will take place at 9:00 a.m. Tuesday, Feb. 19, in the Paris Las Vegas hotel.
He says his speech will explain why the self-service technology industry has exploded in the last 10 years and provide a roadmap for what credit unions can expect to see in the future.
"Credit unions are in a unique position in the financial services industry, being non-profit institutions," Drain said. "However, they do compete with banks for customers and they need every advantage they can get. Customers need 24/7 access to their accounts and self-service technology allows them to do that outside of normal banking hours. Branch automation — such as the ability to make envelope-less deposits and loan payments at a kiosk or ATM — is becoming a competitive necessity for any financial institution."
For more information on the conference, click here.
Thursday, 24 January 2008
DAYTON, Ohio — NCR Corp. says it has released a new kind of ATM — one that addresses today’s most critical banking issues.
The NCR SelfServ line is a new family of ATMs with first-of-its-kind self-healing technology, NCR says. NCR SelfServ ATMs offer greater availability and enhanced manageability tools to provide consistent service. Changes to the servicing and operational functionalities available in this new ATM family are expected to help NCR customers streamline their business processes and create new efficiencies.
NCR SelfServ also helps drive deposit and revenue growth by delivering a range of transaction services, such as bulk-check deposit, bill-payment or local-governmental fine-processing, while at the same time making the device consumer-friendly.
Offered in both cash-dispensing and full-function lines, NCR SelfServ is available as a cash dispenser or a full-function ATM. And because the new line requires less human intervention, staffs gain time for serving and satisfying the end customer.
“NCR SelfServ is a key tenet in our strategy to connect the consumer experience across the ATM, the Internet and mobility,” said Bob Tramontano, vice president of marketing for NCR. “Today’s technology innovations can better meet changing consumer expectations and habits. By deploying an ATM with unparalleled efficiency and operational gains, NCR customers can sharpen their focus on the business of banking and customer service interaction, and focus less on whether their ATM channel is up and running.”
Tuesday, 04 December 2007
Express India: Passengers soon may get a respite from standing in long queues for railway tickets with Northern Railways planning to introduce e-ticketing through ATM kiosks at all major railway stations. Railways will set up 305 ATMs across their train routes.
Read more
Wednesday, 21 November 2007
LondonTopic.ca: A London man is facing charges of arson after setting a fire in a downtown bank machine kiosk early on Nov. 20. Police said at around 1:45 a.m., a male entered the kiosk area and proceeded to set ATM deposit envelopes on fire. The fire caused approximately $10,000 in damage, police said, adding a suspect description was obtained through video surveillance cameras at the bank.
Read more
Thursday, 01 November 2007
DAYTON, Ohio · NCR Corp. reported a 17 percent sales increase in its financial self-service unit, growth the company attributes to greater demand in Europe, the Middle East, Africa and Asia-Pacific. And though the company's overall net income dropped 63 percent, when compared with the same period in 2006, NCR did raise its full-year earnings per share forecast for the year to between $1.20 and $1.25.
The comapny also realized revenue growth, hitting $1.28 billion, up from revenue of $1.14 billion during the third quarter of '06.
Costs related with the Oct. 1 Teradata spinoff hit during 3Q, adversely affecting net income, NCR said. Income from continuing operations totaled $33 million, 18 cents per share, while earnings from continuing operations hit $39 million, 21 cents per share, from items related to NCR's manufacturing realignment, its Teradata spinoff and a realignment of the Customer Services division in Japan.
"(The) new NCR delivered better-than-expected operational results in the third quarter, featuring both strong revenue growth and operating margin expansion," said Bill Nuti, chairman and chief executive of NCR. "We accomplished these results while also successfully launching Teradata Corporation as an independent, publicly traded company.
Nuti said the completion of the Teradata spinoff will allow the company to focus on implementing this long-term vision and business strategy for growth in the self-service sector.
"While we are excited about new NCR's strategy and pleased with our business results, we have significant work ahead to realize our vision of leading how the world connects, interacts and transacts with business," he said.
Some highlights
Revenue in the financial self-service segment hit $407 million. Operating income totaled $56 million, an increase from $43 million last year, primarily because of higher volume.
The retail segment reported revenue of $278 million, up 27 percent. NCR attributes that growth to numerous "large" self-service rollouts during the quarter. Operating income of $20 million improved from $11 million in '06, as revenue growth and an improved mix of self-service solutions outpaced pricing pressure.
Tuesday, 30 October 2007
PADERBORN, Germany · Wincor Nixdorf has announced that it has established its own subsidiary in the Russian market.
"We want to strengthen our already well-established position in the promising Russian market," explained Eckard Heidloff, president and CEO of the company, to an audience of representatives from politics, industry and press at the subsidiary's opening in Moscow. He foresees retail banks and retail companies on the Russian market entering a phase of competition among themselves, thus providing Wincor Nixdorf with potential for growth.
Wincor Nixdorf said it finds itself in a good starting position, both in the banking and retail sectors. Strategic cooperation with local companies acting as sales and service partners has been ongoing since 1997. This business model has proven to be very successful and will be supported and extended by strengthening Wincor Nixdorf's resources in Russia.
In the last ten years, market share of ATMs has risen from four percent to 30 percent while the market share of electronic POS systems for retailers saw a remarkable increase from one percent to 42 percent. As measured by their balance sheet totals, 11 of the 20 largest retail banks are customers of Wincor Nixdorf's. And in terms of sales, 12 of the 20 largest Russian retail companies are among Wincor Nixdorf's customer base. In addition, Wincor Nixdorf supports international retail companies wishing to expand in the Russian market.
With 256 ATMs and 456 electronic POS systems per one million inhabitants, Wincor said the Russian market offers promising perspectives compared with Western Europe. By way of comparison, Western Europe has 736 ATMs and just under 5,000 POS systems installed per one million inhabitants.
Thursday, 18 October 2007
LONDON · 3M will announce an extended temperature specification for its ClearTek II Capacitive Touch Screens at KioskCom Europe, in an effort to strengthen its appeal for outdoor applications. The company will be showing its complete portfolio of innovative touchscreen and touchmonitor products for the self-service kiosk and ATM markets at the show, including the vandal-resistant MicroTouch ToughTouch II Capacitive Touch Screens, EX II capacitive electronics, the M170 17-inch LCD Touch Monitor and the CT150 15-inch LCD Touch Monitor.
Following testing, 3M Touch Systems is now able to assure ClearTek II Capacitive Touch Screens for operation from +70-degrees C to -40-degrees C, a strong advantage for operators of outdoor kiosks and ATMs in colder climates.
Key features of ClearTek II include at least five times more wear-resistance and durability over competitive solutions, accurate touch performance and the highest levels of light transmission in the marketplace today. The screens are available in sizes from 6.4-inch to 32-inch diagonal.
Friday, 28 September 2007
DAYTON, Ohio · NCR Corp. says it now is offering Intel dual-core processor technology within its ATM and point-of-sale solutions.
According to a news release, newly ordered ATMs will feature the dual-core processors, with upgrade kits available for existing NCR Personas ATMs.
Using the Intel processor technology within the ATM casing can provide up to 40 percent faster processing capacity with enhanced power savings, NCR says. The company collaborated with Intel to implement the new technology across NCR's broader range of products, including its next-generation POS terminal, the NCR RealPOS 80XRT, which was introduced earlier this year.
The enhanced electrical efficiency supports cooler and quieter systems, while enabling the transfer of power only to those areas of the processor that need it, thereby ensuring that the terminals operate more efficiently. The built-in Intel Smart Cache also are touted for providing enhanced performance.
"The market has quickly recognized the value of the new dual-core technology in providing enhanced power savings while still maximizing performance, scalability and investment protection for the future," said Alan Chow, NCR's chief technology officer. "Leading financial institutions and retail businesses worldwide are seeking ways to decrease carbon footprints and conserve resources, while enhancing the efficiencies of technologies and processes within their reach. The energy savings now available by integrating dual-core technology within NCR ATMs and RealPOS solutions is just one of the ways NCR is helping our customers achieve a vision of sustainability."
Thursday, 27 September 2007
CHARLOTTE, N.C. · At the upcoming ATM, Debit & Prepaid Forum in Carlsbad, Calif., from Oct. 3-5, 2007, Bill Lynch of Source Technologies will host a presentation on self-service technologies for the banking industry. The presentation, titled "Self-Service Banking Kiosks,"will include commentary on the benefits of transactional kiosks and showcase best practices of kiosk deployment.
Self-service banking kiosks start where ATMs stop, adding greater functionality and convenience for customers. This session will describe two important ways in which financial institutions can utilize kiosks to enhance the customer experience. Case studies will be used to describe how these kiosks are being utilized in real-world situations with compelling results. Discussion also will include full-function banking kiosks that replicate the capabilities of a teller as well as assisted self-service kiosks that can be placed in branches to improve the efficiency of tellers by streamlining various basic transactions.
Bill Lynch serves as an advisory board member for the Self-Service & Kiosk Association and director of transactional self-service solutions for Source Technologies. Lynch has authored several articles focusing on industry trends and has been quoted as an expert in several banking and self service publications.
Thursday, 20 September 2007
TORRANCE, Calif.·Seiko Instruments USA Inc. has introduced the APU-9347 3-inch direct thermal kiosk printer.
Developed for self-service applications, the printer delivers a minimum 150 kilometers of output and 1,000,000 cuts, representing a 50-percent life span improvement for the print mechanism and auto-cutter.
"The APU-9347 is a product of our commitment to listening to what customers want and developing innovative solutions to meet those needs," said Bob Falco, manager of Seiko Instruments Micro Printer Division, in a release. "The APU-9347 is an extremely reliable and cost-effective direct thermal printer for kiosk and ATM self-service applications."
Requiring no additional parts to support a 10-inch diameter paper roll, the printer accelerates transaction times with up to 8-inches (200 millimeters) per second print speeds, using tension control and a brake mechanism to avoid paper jams and wrinkled or illegible output.
The unit offers 203 dpi resolution, and supports a wide range of paper thicknesses and formats, for printing receipts, tickets, and labels. Connectivity is by USB or serial.
Tuesday, 17 July 2007
MUMBAI, India · NCR Corp. has announced an alliance with Symstream Technology Group Ltd. to introduce wireless connectivity solutions for ATMs in India.
By deploying Symstream II, a wireless modem for mobile connectivity, banks in India can deploy ATMs in remote sites, offering banking services to unbanked rural populations, the companies say.
Unlike traditional dial-up, wireless ATM transactions are two to three times faster. As transactions on the ATM channel become more convenient in developing countries, the demand for ATM access at off-premises locations is expected to increase.
NCR also says the introduction of advanced functions, such as bill payment, automated deposits and cash-recycling, at ATMs are likely to have greater impact over the next couple of years in developing countries.
Friday, 06 July 2007
DAYTON, Ohio · Kanzaki Specialty Papers, Inc. has entered into an agreement with NCR Corp. to license NCR's simultaneous two-sided thermal paper technology. This license gives Kanzaki the ability to make, use and sell NCR's patented two-sided thermal paper worldwide.
Applications for two-sided thermal printing include, but are not limited to, point-of-sale receipts, ATM statement printing and banking receipts, event ticketing, lottery and gaming tickets, and self-service kiosk applications including airline boarding passes.
Tuesday, 12 June 2007
Livemint.com (The Wall Street Journal): ATMs in railway stations will no longer be only cash-vending machines but will also provide long-distance railway tickets, sparing bank account holders the trouble of waiting in long-winding queues at counters. Six public sector banks have entered into an agreement with Indian Railways to provide this facility in their dual-purpose ATMs to be installed in select railway stations across the country. More than 1,000 such ATMs are proposed to be installed.
Read more
Wednesday, 16 May 2007
Minneapolis/St. Paul Business Journal: 3M has developed a new infrared ATM card The card is powered by a proprietary multilayer, infrared-light-blocking optical film from 3M. Laminated between two clear sheets of PVC, the film reflects the infrared light generated by LEDs used in ATMs to detect the presence of a card.
Friday, 11 May 2007
Banking Business Review: TSB Bank and Telecom have joined forces to trial what they are calling New Zealand ' s first ATM/payphone kiosk. The hybrid is designed to allow users on the move to bank and make phone calls from the same location.
Read more
Monday, 30 April 2007
LAS VEGAS · This year's Self Service Expo, put on by KioskCom, wrapped on April 26. About 2,500 exhibitors and attendees made their way to this year's show, which was touted by exhibitors to be one of KioskCom's best.
Displays covered a range of technology, from self-checkout and financial self-service solutions to digital signage and gaming. The offerings were diverse.
From a financial perspective, companies like CreditCall Corp. say they're branching out and expanding their services into the kiosk arena. The payment-gateway provider, well known in the ATM space, is working with companies in the United States and Europe to enhance transaction processing. In the kiosk realm, the opportunities are vast, said Peter Alcock, CreditCall's marketing director.
"We've been working in this space for some time now," he said. "As kiosks offer more diverse transactions, like payment acceptance, we see real opportunity for growth."
England-based Felix Corp., provider of the Max Box · a hybrid ATM/kiosk that offers everything from cash dispensing to digital photo printing · and CreditCall have worked together in the United Kingdom for about a year. Now the two are initiating deployment in the United States.
Andy Egan, Felix's chief executive, said the U.S. market is ready for more diverse self-service offerings, like those offered on the Max Box. He expects Max Box to make its U.S. debut this summer.
"It's a revenue opportunity for the retailer, and there really is no risk," Egan said. "The retailer gets about 50 percent of the profit from the transactions, and the Max Box gives them a chance to offer services they wouldn't otherwise provide, like digital photo printing."
Through the "Everyone's a Winner" promotion, Max Box offers consumers rewards, for transactions. Users pay a fee for cash or digital photo printing, but with each transaction a reward from one of Max Box's partners is offered. The rewards range from retailer discounts to free hotel stays. Consumers can select the rewards they want.
The advantage for the retailer, Egan said, is that Felix offers the rewards through partnerships it establishes · freeing the Max Box deployer from finding sponsors for those incentives.
"We find the sponsors," he said. "The retailer doesn't have to do anything, so it truly is a win-win."
Egan expects to launch the full Max Box line in U.S. gas stations, convenience stores and pubs · locations that been successful in the U.K. The line includes the Max Box midi and mini, digital retail kiosks, and the Max Box maxi, an ATM hybrid that includes all digital-retail functions in addition to cash dispense.
KIOSK Information Systems will manufacture the enclosure for the U.S. deployment. CreditCall will process the transactions.
"Having international coverage is an advantage for us, especially when it comes to working with companies like Felix," Alcock said. "The Max Box can be deployed in the U.S. with the same processor, so expansion overseas is easier.
Friday, 27 April 2007
ST. PAUL, Minn. · Infonox and Elan Financial Services have partnered to develop a multifunction ATM that allows consumers to perform multiple financial transactions, including bill payment, deposits from remote locations, cashing payroll checks, transferring funds, and buying money orders and prepaid cards.
Through the Pass+ ATM/kiosk line, financial institutions, independent sales organizations and retailers can use Infonox's Active Payment Platform in conjunction with transaction processing from Elan. The PASS+ comes preloaded with Infonox's software.
"We see a huge market opportunity in offering solutions to our client base to help them deliver a variety of kiosk-based financial services," said Janet Estep, president of Elan Financial Services. "With declining ATM-transaction volumes, new delivery methods become necessary for tapping into new revenue and new service offerings from different transaction types and new customer segments."
According to a news release, the line is the first "plug-and-play," end-to-end system certified with back-end service providers that provide functionality and services. Elan provides marketing, back-office, cash management, EFT processing, settlement services, and vendor management. Infonox provides the software, device management and driving, switching, monitoring and support functions.
"We are pleased that Elan Financial Services and Infonox will work together to expand their reach and take a leadership position in the emerging self-service kiosk market," said Safwan Shah, president and chief executive of Infonox.
Tuesday, 03 April 2007
LOUISVILLE, Ky. · ATM Marketplace, a site dedicated to the financial self-service industry, has launched two guides that focus on the future of automation and vault cash services in the ATM space.
The first, "Financial self-service and the automation revolution," is a 48-page report that delves into the future of branch automation. Written by ATM Marketplace editor Tracy Kitten, in partnership with Paderborn, Germany-based Wincor Nixdorf International, "Financial self-service and the automation revolution" takes an in-depth look at the ways brick-and-mortar branches in the United States and abroad are using self-service technology to enhance consumer experience and improve profit margins
The second, "Controlling the Cash: A guide to effective ATM cash management," is a 41-page report that analyzes ways independent sales organizations can cut operating costs by outsourcing cash-management services to third-party providers. Also written by Kitten, in partnership with Wilmington, Del.-based Cash Connect, "Controlling the Cash: A guide to effective ATM cash management" addresses the cash needs of U.S. ATM deployers · large, mid-sized and small.
"Both guides review industry changes that are impacting and will continue to impact the ATM and self-service industries over the next several months," Kitten said. "Financial institutions and independent deployers are facing similar challenges in today's marketplace: Both are competing for market share while they work to effectively reduce operating costs. Finding the right balance is key."
Visit ATM Marketplace to learn more about these new industry guides.
Download "Financial self-service and the automation revolution."
Download "Controlling the Cash: A guide to effective ATM cash management."
Thursday, 29 March 2007
LOUISVILLE, Ky. · ATM Marketplace, a site dedicated to the financial self-service industry, has launched a miniguide about the current state of retail ATM deployments in the United States.
Industry pressures and dropping per-ATM transaction volumes have put a kink in many independent sales organizations' styles, but the market is not doomed, industry insiders say.
In its newest publication, "Retail ATMs," ATM Marketplace takes a step back to review the off-premises ATM market in the United States · a market that continues to top the world, from an off-premises perspective.
The 29-page report was written by Valerie Killifer, an ATM Marketplace contributor, in partnership with Willoughby, Ohio-based WRG Services Inc., a full-service ATM provider.
As U.S. consumers' comfort with self-service technology continues to exceed expectations, new doors of opportunity are opening for independent ATM deployments. From advanced functions like check-cashing to the identification of new, viable locations for retail ATM placements, independent operators have more options now than when the market boon hit the United States in 1996.
"I think people are starting to take a different view of ATMs today than when we started in the industry 10 years ago," said Mike Stevenson, WRG's chief executive. "Then it was a business advantage to have an ATM. Today, people are starting to realize it's a disadvantage not to have one."
Download this miniguide.
Tuesday, 27 March 2007
CHESHIRE, England · Felix, the U.K. company behind Max Box multifunction retail ATM kiosks, has announced two new agreements with OmniCash Ltd., an independent ATM deployer.
The first agreement involves OmniCash servicing and maintaining the NanoCash ATMs that Felix has installed in its Maxi Max Box kiosks, while the second will see OmniCash become the exclusive distributor of the NanoCash machine within the Max Box in the pub and convenience-retail sectors.
OmniCash and Felix will work together to find new sites within those two sectors (and others on a non-exclusive basis) to deploy the NanoCash ATM Max Box. While Felix still plans on the same rate of machine deployment, it anticipates an increase in the number of pub and convenience-store sector opportunities.
The partnerships further complement the contract Felix signed last month with Bank Machine Ltd., the largest independent ATM operator in the United Kingdom.
Tuesday, 27 March 2007
MUMBAI, India · NCR Corp. has signed a contract with Hong Kong and Shanghai Banking Corp. (HSBC) to manage its fleet of off-site centers in the Western and Southern regions of India.
According to a news release, NCR will provide first- and second-line maintenance, caretaker services, site maintenance, and supply and cash-replenishment services.
The managed-services contract with HSBC is expected to ensure that the bank does not have to spend time and in-house resources on day-to-day operational management of its ATM network.
Wednesday, 21 March 2007
ATM Marketplace is a sister site of SelfService.org.
LOUISVILLE, Ky. ATM Marketplace, a site dedicated to the financial self-service industry, has launched a guide that takes an in-depth look at multivendor ATM software in the United States and throughout the world.
The 53-page report, entitled "ATM software: Awakening the ATM channel," was written by ATM Marketplace editor Tracy Kitten in partnership with Edinburgh, Scotland-based KAL, an independent financial self-service and branch software provider.
Deployers, as they shift their ATM operating systems from OS/2 to Windows, are realizing new opportunities for their ATM channels. No longer locked to one original equipment manufacturer for software, today's open-OS environment is offering new opportunities.
"Although the industry has spent a long time talking about the shift to Windows, most of the United States ' ATMs still run on OS/2," Kitten said. "That, however, is quickly changing. And, as it does, financial institutions are learning that they have more options available to them where software is concerned."
Industry consolidation has played a significant role in that revelation, Kitten said. As FIs have merged and/or been acquired, ATM networks have become blended. In fact, finding an ATM network that compromises machines from a sole hardware vendor is a rarity in today's market place.
Today's ATM networks are diverse, but open standards are allowing deployers to operate their blended networks on single platforms using multivendor software.
Download this guide.
Monday, 19 March 2007
Stpns.net: The community of Quemado, N.M., expects to be home to New Mexico's first state-of-the-art full-service banking kiosk. First Financial Credit Union in Quemado plans to place an ATM "that will provide instant-cash delivery, plus a touchscreen computer terminal with live tele-conferencing capabilities."
Read more
Wednesday, 07 March 2007
Fortwayne.com: Strapped for cash and far from their bank's ATMs, consumers have little choice but to pay fees to use a competing machine. National City on March 5 launched three checking accounts to address that pet peeve. The Cleveland-based bank will allow customers who open one of the accounts to use any competitor's ATM at no charge.
Read more
Friday, 23 February 2007
Orlando, Fla. · Tranax Technologies, developer of ATMs and self-service kiosks, announced the launch of its new Mini-Bank 1700, its next-generation value for the retail ATM marketplace. This marks another step for Tranax in the entry-level segment of the retail market.
The Mini-Bank 1700 is the second ATM system to be designed and manufactured exclusively by Tranax and will be replacing Tranax's older machines that had great success in the retail market since 1998.
"The Mini-Bank 1700 offers all of the features of a higher-end machine and raises the bar on quality, engineering and design in a smaller footprint," said Dr. Hansup Kwon, president of Tranax.
The Mini-Bank 1700 offers:
- Triple DES and ADA compliance
- VISA lab-certified encrypting PIN Pad
- Voice guidance system and light action indicators
- A built-in illuminated ATM topper for high-visibility branding
- UL 291-listed business hour vault
- Sliding cash dispenser with an 800-note fixed cassette
- 56K dial-up modem compatible with a wireless solution
Thursday, 22 February 2007
Siliconindia.com: Less than a month after India got its first batch of biometric ATMs in villages, Hyderabad-based Andhra Bank has proposed to set up a large number of biometric ATMs through the country. The bank intended to have as many as 150 biometric ATMs in place during the next year.
Read more
Wednesday, 21 February 2007
UTRECHT, The Netherlands -- The cash-in-transit company SecurCash has made an effort to futurize their cash logistics with the help an RFID tracking progam. The system from Transtrack International and Capturetech makes it possible to follow secure cash transports more closely.
All cash transport details are registered: personnel involved, route, transport value, etc. This creates considerable transparency within the process. All information is recorded by RFID chips and sensors, relaying the tracking information online in real time.
RFID technology makes the presence of personnel in the transfer of packages partially obsolete. In addition, pay-in safes can independently indicate using specific parameters when a cash transport is required. RFID technology enables SecurCash to use routes dynamically, which benefits security.
Wednesday, 21 February 2007
SEOUL, Korea -- Nautilus Hyosung has formed a strategic alliance with Infonox to offer value-added services on its ATMs and Kiosks. The company also announced that it would install the Infonox platform in its new line of ATM products.
Nautilus Hyosung ATMs adopting Infonox platform will allow financial institutions to provide their customers with many services for fee based revenue, such as deposit automation, real-time check cashing, bill payment, money transfer and the option to purchase money orders and pre paid cards, as well as basic ATM transactions.
Nautilus Hyosung will display the new kiosk model, installed with the Infonox platform, at the ATMIA Conference East set to be held in Orlando, Florida from Feb. 20-23, making a major push into the retail and banking kiosk market. The company has already conducted a successful certification test on the Infonox platform and will shortly start beta deployments.
Friday, 16 February 2007
CHESHIRE, England · Felix Group, developer of the Max Box multifunction retail ATM, has signed a deal with Bank Machine Ltd., the United Kingdom-based subsidiary of independent ATM deployer Cardtronics LP, to jointly deploy Max Box machines.
Bank Machine will commission, own, manage and maintain the ATMs through its membership with the Link Interchange Network Ltd. Felix will focus on delivering its own core competence, providing digital content.
Both parties are expected to identify new deployment sites, which Bank Machine will review. Some existing ATM sites also may be replaced with Max Box terminals.
Tuesday, 13 February 2007
The Sydney (Australia) Morning Herald: ANZ Banking Group is ramping up its rollout of ATMs, with the bank finding it a handy way to gain new customers. Australia's third-biggest bank reached the 2,000 ATM milestone earlier this month. The bank says it plans to install new ATMs at the rate of one per day in 2007.
Read more
Wednesday, 07 February 2007
DAYTON, Ohio · India's largest commercial bank, State Bank of India, has selected NCR Corporation to provide and manage the single largest order of ATMs by a bank in India. The order includes 3,000 NCR Personas ATMs and APTRA software, installation and deployment services including construction and maintenance of ATM sites, and comprehensive management of SBI's ATM channel, including 24x7 monitoring to ensure highest ATM availability.
The 3,000 units includes a mix of full-function ATMs that can address routine transactions including cash withdrawal, as well as advanced functions such as airline and railway ticketing, deposits and customer relationship management-driven services. The installation is in line with SBI's expansion plans and fulfillment of its recent project to deploy ATMs across key railway stations in India.
Friday, 02 February 2007
DAYTON, OHIO · NCR Corporation once again has extended its relationship with United Bank for Africa, the largest financial services institution in West Africa, to supply more than 350 ATMs and subsequent professional services.
The latest order is comprised of NCR's Personas ATMs, including the unique "deploy anywhere" Personas 71; Personas M Series ATMs; Gasper tools for remote ATM management; APTRA Promote software, which enables advertising and promotional campaigns on the ATM channel; and NCR Secure's remote key management offering for enhanced channel security.
In addition, this order will enable UBA to pioneer and introduce Intelligent Deposit to the area. This new capability uses NCR's image-based deposit technology to enable display of deposited check images on the ATM screen for verification and on the customer's receipt. This speeds the deposit process, while providing important proof-of-deposit to the customer.
Tony Elumelu, managing director and chief executive officer of UBA, said, "It is important to UBA to continue to lead our industry in the provision of customer services and convenience. We have had very good experience working with NCR and believe NCR's own innovation in ATMs and subsequent value-added services bodes well for our philosophy to best serve our customers."
Wednesday, 31 January 2007
TheAsianBanker.com: Diebold, Inc. announced it has been selected by PNC Bank, a member of The PNC Financial Services Group, Inc., as the bank's single source vendor to upgrade hundreds of ATMs and to add new machines in 2007.
The new, replaced and upgraded ATMs will feature the fifth generation of Diebold's Intelligent Depository Module technology, which will allow PNC customers to enjoy the accuracy, convenience and confidence of making check deposits at the ATM without the use of an envelope.
Read more
Monday, 29 January 2007
SecureIDNews: Fifteen biometric ATMs were installed earlier this week in five districts in southern India. The scanner kiosks are projected to service more than 100,000 people who will scan their fingerprints rather than swiping a card and inputting a PIN.
Read more
Monday, 29 January 2007
Canada.com: Charging people to use automatic teller machines from a bank other than their own in order to access their own cash is a ripoff that should be outlawed, said Jack Layton, New Democrat Party leader.
Read more
Wednesday, 24 January 2007
DAYTON, Ohio · NCR Corp. has awarded a five-year contract to Solectron Corp., a leading provider of electronics manufacturing and integrated supply-chain services, to manufacture the company's ATMs and payment solutions in the Americas and its self-checkout systems globally. As part of its recently announced global manufacturing realignment, NCR will transfer its Americas manufacturing to Solectron's sites in Columbia, S.C.; Guadalajara, Mexico and Jaguariuna, Brazil by the end of 2007.
"Expanding our relationship with Solectron supports our ability to remain competitive, build a sustainable cost structure, and better serve our customers' needs by freeing up capital to invest in new product innovation," said Bruce Langos, NCR senior vice president of Global Operations. "We believe this strategy will play a key role in helping us improve our longer-term operating margin."
Solectron has been producing and assembling Teradata data warehouse servers as well as providing systems integration for NCR's Teradata Division for seven years.
"Solectron is a proven entity," said Langos. "The company has consistently demonstrated its ability to adhere to the same global quality standards for manufacture and testing that we demand of all of our manufacturing facilities worldwide."
"NCR has been a valued customer for many years, and we are extremely pleased to extend our relationship," said Doug Britt, executive vice president, Sales and Account Management, Solectron. "Our strength in manufacturing automated and self-service systems combined with our expertise in highly complex electro-mechanics, build-to-order, configure-to-order and system-level integration fits perfectly with NCR's product line."
Thursday, 11 January 2007
Dayton, Ohio · Officials at NCR Corp. announced Jan. 11 that they plan to cut 1,200 jobs as part of a realignment strategy that aims to improve the company's global ATM manufacturing efficiency.
NCR says it will continue to manufacture ATMs in China, India and Budapest. But in the Americas, the company is moving toward a contract model that will push its ATM manufacturing to outside vendors.
"This restructuring will strengthen NCR's global order fulfillment capabilities to better meet customer expectations and needs within this ever-changing market," said Bill Nuti, NCR's president and chief executive. "The realignment should enable meaningful cost reduction as we optimize our manufacturing operations by improving absorption across geographies and strategically outsourcing to contract manufacturers where the company can reap economies of scale."
NCR would not say with which companies it is negotiating · only that financial self-service equipment is not their primary business. But it did say the move is not expected to have any impact on any of its ATM product lines.
NCR's Dundee, Scotland, plant is taking the biggest hit, with 650 expected job cuts. And the ATM manufacturing facility in Waterloo, Canada, will likely drop 450 employees.
NCR's Carrollton, Texas, and Sao Paulo, Brazil, plants have been spared the brunt of the layoffs · 32 of Carrollton's 72 jobs are expected to be axed, while about 60 are expected to be cut in Sao Paulo.
"Managing three separate factories (in the Americas) is hard to manage," said Bob Tramontano, NCR's vice president of Self-Service. "We feel very sure of our capability to manage each of the (contract) sites to make sure the customer knows he is getting the highest quality from NCR."
Each of the three Americas facilities will retain research-and-development, project-management and marketing departments. Only the operations side will be scaled back, Tramontano said.
Those same departments will continue operating out of Dundee, but the operations side · logistics, supply-line management, manufacturing, etc. · will be moved to NCR's facilities in India, Budapest and China.
"We can have better efficiency, and that efficiency can be passed on to our customers in better lead time," Tramontano said. "So by combining our capacity it allows us to have greater volume, so we should be able to have better flexibility to respond to our customers."
Dundee will continue to manufacture a handful of NCR's more complex financial self-service products, he added, but most operations are being realigned.
"We're freeing up some capital so we can innovate more often. This is about re-investments in the new NCR self-service business and continuous improvement," Tramontano said. "I believe it's a win-win for everyone. It is regrettable, however, that the way we had to get to this is through employee reduction."
Tramontano could not speak to the amount NCR expects to save annually as a result of the realignment. He also would not release details about what the future holds for NCR's manufacturing facilities in Dundee, Carrollton, Waterloo and Sao Paulo.
"We will probably lease out the buildings that we own or reduce the footprint if we rent," he said.
NCR is expected to release more details about the financial impact the new ATM-manufacturing plan will have company revenue Jan. 25 during its fourth-quarter earnings call.
Friday, 29 December 2006
LOUISVILLE , Ky. - ATM Marketplace has launched a new special report that explores the convenience and advantages self-service bill-payment kiosks are providing consumers and retailers.
The report, "Beyond the ATM," takes an in-depth look at the revenue-generating opportunities bill-pay kiosks provide, especially when used as a complementary ATM service.
For independent sales organizations working to supplement their ATM income, additional self-service transactions provide lucrative opportunities, says Hamed Shahbazi, chairman and chief executive of TIO Networks Corp., which sponsored the report.
Off-premises ATM placements, such as those in retail locations like convenience and grocery stores, account for nearly half of all ATM placements in the United States. Those locations are prime for services that target unbanked and underbanked consumers, a segment that is estimated to exceed 44 million in the United States .
Download this special report, sponsored by TIO Networks Corp.
Thursday, 21 December 2006
PADERBORN, Germany · The Board of Directors of Wincor Nixdorf AG passed a resolution for the repurchase of up to 166,390 of the company's shares (constituting up to 1.01 percent of the current capital stock) via the stock exchange. The resolution is based on the corresponding authorization issued by the Annual General Meeting of Shareholders for the repurchase of own equity instruments in an amount of up to 10 percent of capital stock.
The purchase price per share (excluding ancillary costs of purchase) shall deviate by no more than 5 percent in either direction from the average share price at the closing auction of XETRA trading on the Frankfurt Stock Exchange for the final 10 trading days prior to the purchase of the shares.
The repurchased shares are to be used for the purpose of settling obligations arising from share options already issued or to be issued to members of the Board of Directors, other managers or staff members.
Tuesday, 19 December 2006
Fort Wayne Journal Gazette: The United States had 396,000 ATMs last year, up more than 22 percent from 324,000 five years earlier, according to ATM & Debit News. But, the trade publication said, the value of transactions handled by the machines in 2005 dropped 23 percent, to $877 million, from 2000.
Read more
Tuesday, 19 December 2006
Atlanta Journal-Constitution: Walgreens stole Christmas from ATM thieves who came up on the short end when they busted open a money machine at a local store early Dec. 18 only to find it empty of cash.
Read more
Wednesday, 13 December 2006
24dash.com: Non-charging cash machines will be installed in low-income areas around the United Kingdom, following a "ground-breaking" deal struck by banks, operators and the Treasury. In addition, fee-charging operators will be forced to place signs prominently on their machines to ensure that it is "crystal clear" to customers that they will be charged.
Read more
Wednesday, 22 November 2006
Iol.co.za: Two men were arrested outside Potchefstroom after they allegedly blew up an ATM at a shopping complex and sped off, North West police said. The men were arrested by The Flying Squad at 2.20am, said police superintendent Louis Jacobs.
Read more
Tuesday, 21 November 2006
News Guangdong: Citibank has installed an ATM at a 7-Eleven store in Futian District, the first ATM installed in outlets of the convenience store chain in China. It is part of the bank's plan to expand its retail network in China before the country fully opens its RMB business Dec. 11.
Read more
Monday, 20 November 2006
Yankton.net: A South Dakota man has been charged with a variety of ATM-related crimes, including receiving a $75,000 loan against 43 ATM machines he didn't own, and selling $445,300 worth of investments in machines that didn't exist.
Thursday, 16 November 2006
Huntington Beach Independent:The recent looting of bank accounts held by hundreds of customers in Huntington Beach and other Orange County communities has prompted police to issue a warning. In October, thieves siphoned money from bank accounts of more than 600 people, among them 70 in Huntington Beach. The only common link in those thefts was that the victims had bought groceries using a debit card at Ralphs supermarket on Goldenwest Street, police said. According to Verifone, manufacturer of the check-stand terminals used at Ralphs, what occurred was impossible, Huntington Beach Det. Jeff Nelson said.
Read more
Monday, 13 November 2006
NBCActionNews.com: "What we're hearing is that clients are getting cash back at the supermarket and using their debit cards for purchases, so they have less cash needs," said Mark Swinehart, vice president of electronic banking for Sky Financial Group in Bowling Green, Ohio.
Read more
Monday, 13 November 2006
China Daily: First Data Corporation, an electronic payment processing company, is planning to launch its first ATMs in China in the coming months in a major expansion of its services in the country. The U.S. firm was the first card-processing company to be licensed by the Chinese government to provide banks and other financial institutions with card issuing and outsourcing services.
Read more
Wednesday, 01 November 2006
Las Vegas · The Branch of the Future will completely recreate several technologically advanced bank branch designs at the MGM Grand Hotel and Conference Center, Nov. 15 and 16. The show, which is free to qualified attendees, coincides with The BAI Retail Delivery Conference and Expo.
Branch of the Future will include some of the newest technology available complete with fixtures to house them. The back wall of the exhibit space will have a vendor showcase where equipment can be shown outside of the fixtures. Representatives of the participating companies will be there to demonstrate their products.
The Branch of the Future is adding BioPassword Inc. to the list of exhibitors. BioPassword provides software solutions for Multi Factor Authentication and fraud reduction. Other exhibiting partners include Ellsworth Systems, Data Concepts, LMG Ideas, Arca-Tech, Reis Eurosystems, Billcon, Triton, Block and Company, Nelmar, Lawrence, AdQue and Touchmate.
There will be a complimentary open bar and hors d'oeuvres, and prizes including iPods and show tickets.
Registration for qualified attendees is free at www.futurebranch2006.com.
Friday, 13 October 2006
China Daily: Foreign banks in China have accelerated the expansion of their ATM networks as they prepare for the full opening of the country's retail-banking sector at the end of the year.
Citigroup Inc., the world's biggest financial-service company, teamed with 7-Eleven licensee Guang Dong Sai Yi Convenience Stores Ltd. to install ATMs in select convenience stores in southern China. Citigroup is the first foreign bank to sign such a deal.
Read more
Wednesday, 11 October 2006
The Oregonian: A robbery Oct. 10 at a Northeast Portland ATM couldn't have gone better for the victim.
He was across the street from a Multnomah County Sheriff's Office, and deputies were just rolling in to start the night shift when the crime occurred. The victim had just withdrawn $100 from a U.S. Bank when two men showed him a butcher knife and demanded the money.
Read more
Monday, 09 October 2006
ThePublican.com: Felix Corp. is rolling out the first wave of its Max Box kiosks into pubs across the English North West and Midlands. The multifunction kiosk includes an ATM, instant digital-photo processing, mobile phone top-up and mobile-content downloads, a digital jukebox and Felix's Everyone's A Winner game, which guarantees a prize worth at least double the cost of playing.
Read more
Monday, 09 October 2006
Gulfnews.com: A gang in Dubai is targeting people who use street-side ATMs, police warned Oct. 8.
Read more
Thursday, 28 September 2006
Los Angeles Times: In Augusta, Ga., pastor Marty Baker has brought a touch of the future to his 1,100-member congregation, Stevens Creek Community Church. The church recently installed three touchscreen "giving kiosks," which allow parishioners to tithe with the swipe of a card.
"I paid for gas today with a card, and got lunch with one," said churchgoer Josh Marshall. "This is really no different."
Baker came up with the kiosk idea a couple of years ago. He had just kicked off a $3-million building drive, but noticed that few people kept cash in their wallet for the collection bag.
So he began studying the electronic payment business. He designed his machine with the help of a computer programmer who attends Stevens Creek, and found ATM companies willing to assemble it for him. In early 2005, he introduced the first machine at his church.
Since then, kiosk giving has gradually gained acceptance among his upper-middle-class flock. The three kiosks are expected to take in between $200,000 and $240,000 this year · about 15 percent of the church's total donations.
Read more
Monday, 25 September 2006
SNPX.com: Breaking into an ATM might not involve ramming it with a forklift after all. A security researcher has discovered it can be done using something much less violent — a Google search. According to a report on eWeek, respected security researcher Dave Goldsmith, founder of Matasano Security and formerly of @Stake, used Google to find master passwords for a popular U.S. ATM brand, the Tranax Mini-Bank 1500 series, in only 15 minutes.
Read more
Monday, 18 September 2006
PADERBORN, Germany · China Construction Bank, one of the four largest Chinese banks, has awarded Wincor Nixdorf a follow-up contract for 900 ATMs. CCB plans to use the new units to expand its existing ATM network in China.
The contract agreement includes a software package that will allow the operation of the systems to be monitored online. The software will initially be implemented for a group of 350 systems that includes ATMs from other vendors.
The systems will be made available to CCB clients at branches throughout the country.
Wincor Nixdorf also will assume responsibility for servicing the machines. The present order includes ProCash 2000xe, ProCash 2050xe and ProCash 2150xe systems.
Tuesday, 29 August 2006
LITITZ, Penn. — Susquehanna Bancshares, Inc. has selected Wincor Nixdorf as its total banking solutions IT partner. Susquehanna is Wincor Nixdorf's first customer in the United States to install all Wincor hardware, software and services to its branches and entire ATM fleet.
Wincor Nixdorf has deployed or replaced all 170 ATMs, including full-function interior, through-the-wall, and drive-up ATMs; installed its Windows-based ProCash DDC multi-vendor software solution with web extensions; and implemented its ProView monitoring and management solution for Susquehanna's entire ATM fleet. Wincor Nixdorf also will provide first and second-line maintenance services, manage monthly operating system updates, and will monitor Susquehanna's software inventory on the ATMs via its version control system.
"The new hardware, software and services from Wincor Nixdorf have given Susquehanna the opportunity to focus even more on our customers while still being able to reduce costs," said Steven Stoner, vice president and director of systems support and EFT services for Susquehanna Bancshares. "With Wincor Nixdorf, we are now able to provide reliable, innovative ATM solutions at a lower total cost of ownership."
Wincor Nixdorf's ProCash DDC multi-vendor software solutions with Web extensions allow the software to run on other brands of ATMs. The multi-vendor platform provides Susquehanna with greatly improved user interface capabilities and the ability to integrate new transactions at the ATM in the future. ProView is Wincor Nixdorf's ATM monitoring and management tool that allows Susquehanna to automatically monitor its entire network around the clock, providing the bank with a single point of software distribution for updates, instead of depending on costly on-site visits by technicians. Susquehanna will utilize ProView for remote content/application updates, allowing the bank to deploy new advertising campaigns quickly and cost effectively.
Also under the agreement, Wincor Nixdorf field service engineers will provide all services and will carry only certified Wincor Nixdorf parts. They will have access to additional local parts depots in the Susquehanna vicinities as backup supplies. Wincor Nixdorf has utilized its global eServices Platform to allow Susquehanna to electronically create service tickets as well as monitor the progress through complete ticket closure. Susquehanna also will be able to customize its own online service performance reports via Wincor Nixdorf's iSupport Web-based solution.
"Susquehanna is one of the first companies of its size to prepare its entire ATM fleet for the new regulations that are required of all financial institutions, in order to automate multi-vendor ATM operation and management and to begin the migration towards more functionality at the ATM," said Julia Waugh, director of marketing for Wincor Nixdorf USA. "Wincor Nixdorf is pleased to be Susquehanna's total banking solutions provider. Susquehanna is setting the standard for financial institutions of its size."
Wednesday, 23 August 2006
NORTH YORKSHIRE, England · Men and women in the United Kingdon have very different attitudes when it comes to accessing and carrying cash. According to a You Gov survey commissioned by the Link Interchange Network Ltd., of 2,300 people, men are twice as likely to withdraw more than £100 (U.S. $127) from an ATM at least once a week.
Men also carry more cash, with 52 percent of them carrying more than £20 (U.S. $25), compared to only 37 percent of women.
Security is the primary reason women gave for not carrying a lot of cash. Of the 5 percent who do carry between £50 (U.S. $63) and £100 (U.S. $127), they do so to avoid regular trips to the ATM, says the You Gov survey.
But when it comes to over-spending or running out of cash, 20 percent of both men and women say they could visit a cash machine more than three times in one evening; 33 percent say they borrow money from friends.
In addition, 12 percent of the men surveyed said they were sometimes too drunk to remember using the ATM, only becoming aware of the transaction when they read their statements the next day. Only 4 percent of women made the same admission.
Tuesday, 15 August 2006
Monster and Critics: Chinese police will begin outfitting ATMs with facial-recognition software to help identify suspected criminals. The system will be installed on more than 1,000 Beijing ATMs by the end of October. The city's remaining 3,000 ATMs are expected to follow suit within a year.
Read more
Thursday, 10 August 2006
PADERBORN, Germany · The Banco del Estado de Chile has ordered 186 ATMs from Wincor Nixdorf's partner IBM, which markets Wincor banking solutions in North and South America. The bank will see an increase in its installed base to 665 units after the installation of the new equipment. Including the latest installation at the Banco del Estado de Chile, a countrywide installed base of almost 1,300 Wincor systems has been achieved.
The order, which is to be installed by the end of September, comprise 90 multifunction ProCash 2100 ATMs equipped with a passbook printer and an envelope deposit module for checks and cash, as well as 90 multifunction ProCash 1500 cash dispensers.
The Banco del Estado de Chile operates 306 branches, 107 "Access Points" and approximately 1,100 ATMs. As the third-largest Chilean bank, Banco del Estado de Chile employs more than 3,000 workers. Sixty percent of all ATMs installed at the bank are Wincor.
Wincor has had a representative office in Chile for the past two years.
Tuesday, 08 August 2006
Japan Times: Japan Post has decided to incorporate fingerprint scanning in its ATM network rather than using palm-scanning technology, sources said Saturday.
The postal service agency will introduce the Hitachi Ltd. fingerprint technology to make its roughly 26,500 automated teller machines across the nation biometric by the end of March 2009, the sources said.
Hitachi, the nation's largest comprehensive manufacturer of electrical machinery, and computer maker Fujitsu Ltd., which is pushing the palm-scanning technology, have been locked in a fierce battle for the ATM market.
Read more.
Tuesday, 08 August 2006
The Hindu Business Line: Indian Railways and the State Bank of India on Friday signed a memorandum of understanding for installation of ATMs at 681 railway stations across the country, including 298 small stations, where there are no ATMs at present.
The deal would also enhance the e-ticketing reach, with SBI agreeing to provide ticketing facility through Internet ticketing kiosk at 383 major stations in association with the Indian Railway Catering and Tourism Corporation.
Read more.
Thursday, 03 August 2006
Jacksonville.com: Leaders of major companies like Microsoft, Cisco Systems Inc., and underground researchers sit in a tight closed room to learn how to attack a secured popular Cisco Systems Inc. router that sends telephone calls over the Internet during the Black Hat conference in Las Vegas, Tuesday, Aug. 1, 2006. About 6,000 people will attend the Black Hat and Defcon conference, which runs Wednesday through Sunday.
The middle-aged G-men who wear crisp suits and consort with teenage hackers sporting purple hair can make the two conferences that will converge in Las Vegas this week look like a scene from a science-fiction movie.
Read more.
Wednesday, 02 August 2006
iAfrica: Absa on Tuesday raised concerns over the increase in incidents in which explosives are used to blow open ATMs.
"We take this matter very seriously as it is not only damage to property, but also a danger to our customers," said general manager of self service Prazesh Mahadeo.
Read more.
Friday, 21 July 2006
Reuters: Nationwide Building Society plans to tackle the growing problem of free-to-use cash machine shortages with ATMs built into phone kiosks.
It launched the first highly secure, bullet-proof, cash machines attached to a BT kiosk as part of a pilot project in Northampton, in May. Now the joint venture with BT plans to roll out similar ATMs across the country.
Read more.
Thursday, 06 July 2006
ShanghaiDaily.com: A frustrated bankcard holder has sued branches of China's three lenders and the country's bankcard operator over a 1.5 Yuan (19 U.S. cents) fee incurred making account inquiries at banks other than her own. She claims her bank promised her a no-fee ATM card.
Friday, 30 June 2006
News.com.au: Banks are offering a $50,000 reward for information leading to the arrest and conviction of bandits who rob automatic teller machines (ATMs) in NSW.
An increasing number of ATM robberies has led the Australian Bankers' Association (ABA) to extend their reward scheme to cover ATM robberies and ram raids.
Read more.
Wednesday, 28 June 2006
MINNEAPOLIS -- U.S. Bank has joined the MoneyPass surcharge-free ATM network giving customers surcharge-free access to an additional 7,000 ATMs nationwide, in addition to the nearly 5,000 U.S. Bank-owned ATMs that they already use free of charge.
"MoneyPass is the fastest growing surcharge-free network in the nation, and our customers will benefit tremendously from lower cost ATM access nationwide. Customers who are not near a U.S. Bank ATM should look for the MoneyPass logo to take advantage of the savings," said Steve SaLoutos, senior vice president of products and services at U.S. Bank.
Read more.
Wednesday, 28 June 2006
CHENNAI, India — Low-cost ATM machines developed by the Telecommunications Network (TeNet) Group of IIT, Chennai are being tested in the metropolis at two places.
The kiosk—ATM, named Grammteller, which was developed over a period of 18 months, by IIT's Computer Science and Electrical Engineering Departments, in association with Vortex India, is under pilot trial by ICICI bank. The ATMs are aimed at the rural market.
Read more.
Monday, 26 June 2006
Forbes.com: Bank of America customers will be able to put checks and cash into ATMs without an envelope or deposit slip when they use new machines moving from a pilot program to a national rollout starting this week in the Washington, D.C., and Atlanta areas, the bank announced today.
Bank of America, which has the largest bank-owned ATM network in the country and the most ATMs that accept deposits, will be installing the new ATMs later this year in the New York City, Phoenix and San Diego areas as part of the 1,500-machine national rollout. The bank began a pilot program in 2003 in Charlotte, and now has a total of more than 60 of the new ATMs in North Carolina and South Carolina.
Read more.
Friday, 23 June 2006
ATMMarketplace.com: For Dr. Hansup Kwon, change is a good thing. It had better be, for the mild-mannered leader of Tranax Technologies Inc. is banking his company's future on it.
Kwon is shaking things up by allowing Tranax's core ATM products to be modified with enhanced self-service functionality. Calling his breed of self-service devices "SSTs," Kwon is refocusing the company's market vision and strategically partnering with software and solutions players.
The Fremont, Calif.-based company that found its niche in the entry-level retail ATM space is forging ahead with a plan to become the financial and retail markets' defacto self-service-technology provider.
Read more.
Wednesday, 21 June 2006
USA Today: Visa USA has confirmed that an ATM security breakdown has exposed more consumers to potential mischief.
The story is the latest in a string of lapses that have illuminated the often flimsy controls over the personal information entrusted to businesses, schools and government agencies.
The Visa breach dates back to February when Visa began notifying banks of a security problem affecting a U.S.-based contractor that processed automated teller machine transactions.
Read more.
Friday, 09 June 2006
 WASHINGTON · Saying he is "passionate about the space," NCR president and chief executive Bill Nuti kicked off the company's first U.S. self-service conference by pledging "tremendous investments over the next several years" to make the company the leader in self-service for many years to come.
Nuti addressed a crowd of about 75 attendees from companies deploying or considering deploying self-service devices, including kiosks, self-checkout units and ATMs. About as many NCR staffers mingled with them in Washington yesterday and today in an event that was equal parts seminar, product exhibition and cheerleading for the growth of self-service not only as a set of technologies, but as a way of life.
"We have to educate leaders of business on how important this is," Nuti said.
The growth of self-service transactions shows the importance of the applications, he said. Last year, Google boasted more than 27 billion searches on its Web site, but the number of ATM transactions · just one type of self-service use · was about 50 billion.
NCR has held self-service conferences in Europe the past three years, with the most recent being in Barcelona, Spain, in May. About 300 people attended that show, up from about 75 for the first one. Officials hope the growth of the U.S. show mimics the European increase.
Nuti stressed several aspects of self-service that will drive its growth and serve as rungs for its further climb in the industry:
Intelligent deposit. Nuti said that ATMs able to accept cash and checks without the medium of an envelope experienced between 50- and 100-percent increase deposit volume. NCR displayed at the show ATMs that printed images of deposited checks on the receipt.
Bill payment. Already, wireless companies receive $1 billion a year · 10 percent of their revenue · in the form of self-service facilitated payments.
Backend/front-end integration. Self-service applications are significantly more powerful when backend data management is able to interface with the front-end. At the conference was a Personas 71 outfitted with NCR's new Aptra Relate software. The programming greets users by name and stores preferences such as language, common withdrawals and receipt preference. NCR's teller-assist units provide bank personnel information about customers using counter-mounted kiosks, enabling tellers to offer products like specifically tailored loans and investments. Such data-driven applications require sophisticated and massive data management. Nuti said NCR's acquisition of data warehouse company Teradata means NCR is the only company able to service both front-end and backend needs.
Several NCR applications were exhibited that were either new or sported new functionality.
Medical. When medical facilities install self-service check-in kiosks, Nuti said, wait- times decrease 50 percent for new patients and 75 percent for returning patients. Another benefit enabled by strong backend data management is the ability of information to be shared with researchers in real-time, helping establishments such as the Moffitt Cancer Center & Research Institute in Florida track the effectiveness of experimental treatments.
Branch automation. Nuti said U.S. banks are spending $1.4 billion this year on branch renewal at the same time bankers estimate 67 percent of a teller's time is spent on low-value transactions, and about 40 percent of their time overall is spent waiting for customers to complete their end of the transactions. Teller-assist devices will enable one teller to service three to four customers at a time, the way self-checkout uses one clerk to oversee four lanes.
Retail. The next step in self-service checkout Nuti calls "self-tender," where cashiers scan and bag items and the customer handles payment on his own. Where in the case of smaller purchases it is efficient to have the customer handle all components of the transaction, self-tender expedites larger purchases by having trained personnel move the merchandise.
Thursday, 08 June 2006
Mebane, N.C. - ArcaTech Systems will introduce its newest product for cash automation in branch environments, the Arca1000 Personal Cash Dispenser (PCD), at CUNA's Future Forum 2006 in Orlando, FL.
This ultra compact unit dispenses 6 denominations and is designed to be used for dispensing to tellers, customer service associates or even directly to members and customers. At just 12 inches wide and 32 inches tall, this unit can be used in a variety of branch environments, including new open branch designs.
"Our customers have been looking for a more affordable, smaller footprint,
6 denomination cash dispenser. We have developed the Arca1000 in response to these requests, and are confident that it will meet and surpass the unique needs of today¹s branch environment," says Aubrey Meador, Vice President of ArcaTech Systems
Wednesday, 12 April 2006
Burnaby, BC — TIO Networks Corp., formerly Info Touch Technologies Corp., owner of North America's leading automated bill payment and financial services network, (TSX-V: TNC), and Tranax Technologies, Inc., the leading innovator of self-service technology, today announced a strategic partnership to pursue the self-service market. The first phase of the partnership is to launch a joint hybrid ATM initiative. With this agreement, TIO financial services will be available on the new Tranax Mini-Bank 4000 series ATMs.
As part of the joint initiative, Tranax has developed a new Hybrid kiosk which enables the Tranax Mini-Bank 4000 series ATM to offer TIO Networks' suite of financial services. TIO's services include bill payment, stored value card dispensing and reloading, and prepaid services. TIO networks will process all transactions for financial applications, except for the traditional ATM services. TIO's capabilities allow real-time intelligent links to a number of the largest billers in the U.S. including telecommunications companies and utilities.
"Tranax and TIO Networks have taken our strengths in secure financial transactions to create a new self-service platform that will allow customers to get cash, pay bills and buy pre-paid cards all at one place," commented Dr. Hansup Kwon, President and CEO of Tranax Technologies, Inc. "We are providing retailers and other businesses with the ability to serve their customers with a broad array of financial transactions more quickly and conveniently than ever before."
"The Mini-Bank 4000 series represents the best-in-class convergence of ATM and self-service functionality, bundled in a cost effective hybrid ATM solution. Combining our processing capability with a hybrid ATM is a cost effective way to expand our presence in this growing market," said Hamed Shahbazi, Chairman and CEO of TIO Networks Corp."
The Tranax hybrid ATMs with TIO services will be available to distributors and retailers this spring.
About Tranax Technologies
Founded in 1986, Tranax is the leading innovator of self-service technology, serving the retail, banking, hospitality, entertainment, and gaming industries. Through advanced technology development, the flexibility to meet the needs of new and emerging markets, and the ability to deploy products rapidly, Tranax enables retail and other businesses to serve their customers' financial transaction needs.
Headquartered in Fremont, California, Tranax has installed more than 65,000 ATMs and self-service terminals throughout North America. For more information, visit www.tranax.com.
About TIO Networks Corp.
TIO Networks Corp, a strategic investment of Hewlett Packard, is building the largest and most convenient national multi-retailer network of financial services kiosks for the "cash preferred" consumer marketplace in North America. The company leverages its core competencies in self-service bill payment processing, financial services aggregation and automation to create financial viability for its network and its location partners. With more than 750 locations and 6 top tier corporate owned convenience store chains participating, the TIO brand symbolizes safe secure access to key financial services. TIO Networks' clients include: Circle K, ExxonMobil, Cingular Wireless, Speedway SuperAmerica, Cricket Communications, COX Communications, Memphis Light Gas and Water (MLGW) and Qwest Communications. For more information, please visit www.tionetworks.com
For More Information Contact:
Behshad Hastibakhsh, Media Relations — TIO Networks
Tel: 604.298.4636, Ext. 250
Toll Free: 888.679.3322
Email:
John Lewis, Business Development - TIO Networks
Tel: 416-364-2266
Toll Free: 877-600-6001
Email:
Jeffrey Lee, Director of Product Management
Tranax Technologies, Inc.
Phone: (510)770-2227, ext. 213
email:
Carolyn Wellsfry Cheng, Marketing Communications
Tranax Technologies, Inc.
Phone: (510) 770-2227, ext. 408
Email:
Tuesday, 04 April 2006
SAN JOSE, Calif.--(BUSINESS WIRE) - Arrow Electronics Components, a North American Components (NAC) division of Arrow Electronics, Inc. (NYSE: ARW), and Convergence Promotions, a provider of ARM processor-based tools and services information, today announced a partnership and the launch of Embedded-Developer.com (http://embedded-developer.com), the electronics industry's first one-stop website for ARM processor-based solutions.
The online resource simplifies the design process for engineers searching for ARM processor and tools solutions from major manufacturers by providing information and allowing them to evaluate and buy processors and embedded tools.
Convergence Promotions' database of ARM cores and tools coupled with Arrow's sales, distribution and support capabilities, fuel Embedded-Developer.com's content to take engineers from discovery to sales and post-sales support. Previously, developers looking for ARM processor-based solutions had to access information from disparate distributor and manufacturer websites. As an aggregate resource, Embedded-Developer.com makes it easier to find and compare ARM processors and development tools and provides additional resources for the design process.
"Embedded-Developer.com is a natural extension of the enhanced value Arrow provides for design engineers," said David West, vice president of market development for Arrow NAC Supplier Services Group. "Combining Convergence Promotions' industry-leading ARM content with Arrow's e-commerce engines provides a valuable portal to meet designer's needs from concept through production."
At Embedded-Developer.com, ARM design engineers have access to innovative programs, services and information including:
Technical services and design expertise including Arrow Consulting and Engineering Services (ACES), supply chain solutions, and Connectivity Dashboard Database of ARM core and tools information based on Convergence Promotions' ARM Developers' Catalog, ARM Information Quarterly, Arrow's library of data sheets, and Resource magazine Classes and tutorials from the ARM Developers' Conference and other sources Devices from Arrow's line card
"Embedded-Developer.com is designed for the engineer with a job to do - quickly," said Glenn ImObersteg, CEO of Convergence Promotions. "This site is going to dramatically increase designers' productivity in ARM processor-based designs, helping them meet short time-to-market demands."
The ARM architecture is the most widely used 16-/32-bit embedded RISC solution in the world. The open architecture for microprocessors provide superior MIPS (million instructions per second) per watt and unparalleled levels of compatibility and design reusability for embedded products such as automotive powertrain systems, smart cards and standard microcontrollers.
About the North American Components group of Arrow Electronics
The North American Components (NAC) group of Arrow Electronics, Inc. is a leading provider of semiconductors and passive, electromechanical, and connector products, services, and supply chain solutions tailored to serve distinct customer segments with dedicated sales teams. Three primary, customer-focused NAC groups serve these market segments: The Arrow/Zeus Electronics Group targets the aerospace and military markets; the Arrow Electronics Components Group serves local OEM and contract manufacturing customers; and the Arrow Alliance Group focuses on large customers with complex needs.
Arrow Electronics, Inc. is a major global provider of products, services, and solutions to industrial and commercial users of electronic components and computer products.
About Convergence Promotions
Convergence Promotions is the premier provider of alliance and partner programs in the embedded, handheld and wireless industries. For over a decade, the principals of Convergence Promotions have designed and managed premier partner programs and alliances for over a dozen of the world's largest semiconductor companies. Its programs also manifest themselves into promotions such as magazines, websites, CDs, newsletters and other media. Knowledge of the Embedded Industry together with marketing and publishing experience make the company uniquely qualified to put programs together that get results.
Thursday, 16 March 2006
BEIJING — NCR Corporation (NYSE: NCR) today announced it has been awarded its first order from China's CITIC Bank, making NCR one of CITIC's leading suppliers of automated teller machines (ATMs). Established in 1987, China's CITIC Bank (CNCB) is one of the earliest commercial banks formed in the course of China's reform.
Under the terms of the contract, NCR will provide CITIC with maintenance services and NCR's latest self-service technology, including NCR Personas ATMs and its newest, multi-function Personas M Series ATMs with NCR's industry-leading, multi-vendor APTRATM Edge software. This offers CITIC a solid foundation for the addition of new services and for the future deployment of a single software application environment across its entire ATM channel.
CITIC currently owns more than 1,000 ATM units nationwide. With this purchase, the bank is looking to increase its operational efficiency, competitive edge and customer service levels. CITIC will also migrate high-volume, low-commercial-value customer transactions from its teller counters to the self-service channel and plans to add new service offerings on its ATMs in the future. The total solution offered by NCR, which includes hardware, software and supporting services, will help CITIC reduce the total operational cost of its ATM network, while enhancing its customer service and market competitiveness.
Jeff Lutz, vice president of Global Sales and Marketing for NCR's Financial Solutions Division, said, "We are pleased to help CITIC meet its retail banking development initiative, particularly in its goal to provide customers with 24-hour cash deposit and withdrawal services. Looking ahead, we will continue to work closely with CITIC on its various self-service initiatives, including the potential for our unique High-Availability Services offer with its Self-Service Diagnostic Gateway (SSDG) analytics, which can further enhance the availability and the bank's ATM channel."
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's Teradata® data warehouses, ATMs, retail systems, self-service solutions and IT services provide Relationship Technology™ that maximizes the value of customer interactions and helps organizations create a stronger competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,200 people worldwide.
Thursday, 09 March 2006
At CeBIT, Wincor Nixdorf shows how ATM transactions can be additionally secured with the integration of biometric identification procedures.
Wincor Nixdorf has been involved with the practical application of biometric procedures for more than ten years now, and has carried out numerous pilot projects with customers internationally. At CeBIT, the company is presenting one of many possible applications. In the process on display, the tried-and-tested PIN is not replaced by biometric procedures; instead, it is made even more secure with the addition of fingerprint matching.
After inserting the card and entering a PIN, the customer is requested to place his/her finger on the sensor. The fingerprint is then scanned and compared to a template installed in the database. This so-called "one-to-one" comparison enables a highly secure authentication of each bank customer.
With the implementation of this technology, fraudulent reading of card data and tapping of PINs is rendered useless, since only the person whose fingerprint matches the biometric data stored in the database is allowed to complete the transaction.
For securing teller station workplaces or PC networks, Wincor Nixdorf already offers a biometric authorization solution using fingerprint technology. Audit-proof tracking of attempts to misuse the system is possible with the implementation of ProTectWork/Enterprise, since logging on under another user name is no longer possible. ProTectWork/Enterprise is server-based and can be used internationally
Tuesday, 07 March 2006
A quick stroll by SSKA member Tranax Technologies' booth at ATMIA East and it soon became clear that Tranax has a new vision for the future · one that includes self-service beyond the ATM.
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Shown above is Tranax' MB c4000, the first terminal manufactured by Tranax.
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The Fremont, Calif.-based company showed off its newest addition, the MB c4000, at the February conference. The self-service terminal is unique for a couple of reasons: It represents a convergence of ATM and self-service functionality, and it's a machine that Tranax is manufacturing independent of Seoul, Korea-based Nautilus Hyosung Inc.
Tranax entered the off-premise ATM space in 1997 with the Mini-Bank 2000, an ATM manufactured by Nautilus Hyosung and sold by Tranax. In North America, the relationship afforded Tranax the ability to provide its customers with ATM support and services.
Now that Tranax is branching out into more advanced functions, its executives say it needs more control at home.
"When you've got more going on at the ATM · more than simply cash dispense · the hardware becomes more complex," said Tranax vice president of sales Bill Dunn. "The self-service equipment is more complex, and we needed to have the ability to react and do enhancements with quick turnaround time."
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No surprises
Simply, Dunn said, "Tranax made a decision to manufacture things above and beyond what Hyosung could do for us."
Some manufacturing will continue in Korea, "at least for the time being," Dunn wrote in an e-mail to ATMmarketplace. "We are in the process of moving into a new facility that will almost double our space and will allow for more of the manufacturing to be done here."
That decision didn't surprise most in the industry.
Neil Clark, vice president of sales for Billings, Mont.-based ATM Express Inc., Tranax' No. 1 ATM distributor, has worked with Tranax since 1999. Clark said the relationship with Nautilus Hyosung hindered Tranax, and a severance of sorts was expected.
"This move puts them in control, and I think it will be good for them," he said. "They can react faster now to market changes."
Joe Harris, general manager of Hamburg, N.Y.-based ANS Marketing LLC, another Tranax distributor, said Tranax' ability to quickly react to customers' and partners' needs will have a huge impact, especially where new functionality is concerned.
As an example, Harris pointed to Tranax' check-cashing solution · a solution developed by Portland, Ore.-based Vero Inc. At ATMIA, Vero and Tranax announced a partnership to provide check-cashing functionality on the c4000. (Read also, Vero, Tranax join forces to provide self-service check-cashing solution.)
"The newness of the check-cashing solution, for instance, is an interesting point to consider," Harris said. "The fact that they'll be creating that and manufacturing it here will allow them to do any adjustments or tweaking needed, in order to get it to work the way they want it to. "With check-cashing, you're going to be fine-tuning it in order to get it to work in the field."
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 This has been an evolutionary thing. Tranax made a decision to manufacture things above and beyond what Hyosung could do for us.
-- Bill Dunn,
Tranax
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For a piece of equipment that typically costs between $20,000 and $30,000, distributors and customers want to know that support and parts are close to home, he said.
"When you make an investment in equipment like that, you expect it to work a certain way. And if you have to wait for something from South Korea, that's not going to sit well with anyone who's invested that type of money."
Bringing software and hardware together
Jeffrey Lee, Tranax' director of sales for self-service products, said "Enhancement is why we're doing our own manufacturing."
Like Harris, Lee said Tranax' check-cashing and advanced self-service functionality require more attention from a software perspective · an area in which Tranax expects to excel.
"The two have to be together · software and hardware," Dunn said. "As a hardware supplier, you have to understand software. " Dr. Hansup Kwon has a doctorate in computer and electrical engineering and he understands how to make a piece of hardware work with a piece of software."
Through its partnerships with Vero, Livewire International Inc., Financial Payment Systems and Info Touch Technologies Corp., Tranax is honing in on self-service beyond cash dispense, Dunn said. (Read also, Tranax, Livewire introduce ATM with ticketing solution, Ticket sales at the ATM make a comeback , Tranax expands into kiosk business and Retailers are reaching the unbanked, FIs are lagging behind.)
And what of the relationship with Nautilus Hyosung?
No one at Nautilus Hyosung could be reached for comment, but Dunn said Tranax' relationship with the company is not expected to change.
"The Mini-Bank 1500 is manufactured by Hyosung, and that's still our business. It's a partnership we both dearly enjoy having," he said. "There are rumors in the industry that we're mad at them or that we're replacing them and that's just not true. The major portion of our business right now comes from that relationship with Hyosung, and we don't see that side of the business going down. We see it continuing to grow with the self-service terminal business."
A move forward
Tranax decided more than a year ago to branch out into an area where Nautilus Hyosung doesn't exist.
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Since Tranax' market entrance in 1997, it has worked closely with Nautilus Hyosung.
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The MB c4000 is the first product Tranax manufactured in-house.
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Tranax expects to continue working with Nautilus Hyosong on the retail ATM side. On the self-service/kiosk side, however, Tranax is working independently with other partners.
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"This has been an evolutionary thing," Dunn said. "Tranax made a decision to manufacture things above and beyond what Hyosung could do for us."
Tranax' products are now divided into two categories, Dunn said: One for ATM enhancements, which includes its retail ATM business with Nautilus Hyosung, and one for self-service terminals or kiosks that don't interface with the ATM.
He added that Tranax is securing its place in a self-service/kiosk market that is expected to grow 9 percent over the next two years, more than double the projected growth for the ATM market.
"In the very near future (the next 24 months), we probably will be saying 50 percent of our business is self-service terminals," Dunn said. "I think that will be the driving force in our business, surpassing the retail ATM side of the business.
"There's a lot of buzz in the marketplace, and if the buzz translates into production, it will be a very short time."
Friday, 03 March 2006
TAMPA, Fla. — Engage Technologies, Inc., a specialty contractor expert in access control and security systems integration, is pleased to announce its strategic alliance with Tranax Technologies. Engage Technologies, which provides security products and services to financial institutions and others, has become the authorized dealer for Tranax Automated Teller Machines (ATMs) in Florida. The company offers all models of Tranax ATMs with a range of options to custom configure the ideal solution for any location.
"Tranax has a reputation for coupling innovative technology with security, reliability and performance features unequalled by other brands in the ATM market," said Terry Anderson, president and founder of Engage Technologies. "Our partnership with Tranax allows us to offer our customers the most advanced ATM technology at the best price. And, with Tranax's full range of products, we are able to provide a solution that fits any need."
Dominic Di Blasio, director of sales for Tranax Technologies, says, "We are optimistic about our partnership with Engage Technologies as an authorized distributor of Tranax banking ATMs. Engage Technologies has a proven reputation for performance, and we are confident that they will help us further expand our reach in the Florida marketplace."
Engage Technologies has been a Florida-based bank equipment and service company serving the financial community in the state of Florida for 40 years. As one of Florida's largest independent supplier of bank equipment, Engage Technologies has built a reputation for service and support envied throughout the industry. Beyond the finance industry, the company designs and builds fully integrated access control and security systems for industrial facilities, power plants, airports, medical facilities, theme parks, military bases and private residences.
For more information about Engage Technologies and its products and services offered, visit www.engagetech.net.
About Tranax Technologies
Founded in 1986, Tranax is the leading innovator of self-service technology, serving the retail, banking, hospitality, entertainment and gaming industries. Through advanced technology development, the flexibility to meet the needs of new and emerging markets, and the ability to deploy products rapidly, Tranax enables owners and operators to drive significant business growth. Headquartered in Fremont, California, Tranax has provided more than 65,000 ATMs and self-service terminals throughout North America. For more information, visit www.tranax.com.
About Engage Technologies, Inc.
Based in Tampa, Fla., Engage Technologies is a specialty contractor expert in the field of designing and building sophisticated, fully integrated access control and security electronics. From biometrics and ID card access control to video surveillance systems, ATM machine installations and parking/traffic controls, Engage products and services are designed to control, monitor and record the continual flow of people, vehicles and goods that move in and out of a facility or property.
Currently more than 25,000 Engage Technologies systems are in operation throughout the United States. Clients range from master plan developers, financial institutions and government buildings to theme parks, military bases, medical facilities, airports, parking facilities, schools, assisted living/retirement centers and power plants. For information call 800-388-2219 or visit www.engagetech.net.
Tuesday, 28 February 2006
BURNABY, BC · Cardtronics Inc. and Info Touch Technologies Corp. are expected to introduce a hybrid ATM this spring that combines traditional cash dispense with cash acceptance. According to a news release, in addition to making a spring pilot program in select U.S. markets, a total managed solution that includes hardware, software and administration services also will be offered.
This initiative allows merchants to offer a broad range of financial services, without requiring any additional staffing or dedicated floor space beyond what is typically needed for an ATM. A few of the available services include bill payment, wireless phone top-ups, long distance, mobile content and other PIN-based products, gift card purchases, stored-value card dispensing and stored-value card reloading.
"By offering this new hybrid ATM, merchants will be able to better serve and cater to their customer base," said Jack Antonini, Cardtronics' president and chief executive. "The new service offerings will drive enhanced customer loyalty and create a proven recurring revenue stream."
Cardtronics will own and operate the new hybrid ATMs; Info Touch will provide processing services for all services beyond cash dispensing.
All hybrid ATMs will be part of Info Touch's Tio Network and will be branded with Info Touch's "TIO" logo as well as the logos of Cardtronics and the merchant-retailer.
Tuesday, 28 February 2006
NORTH CANTON, Ohio · SSKA member Diebold Inc. signed a deal to purchase Genpass Service Solutions LLC, according to a news release issued Feb. 28.
An independent, third-party ATM maintenance and service provider, GSS was a wholly owned subsidiary of Genpass Inc., an ATM, EFT and debit-processing service provider that was purchased by U.S. Bank in May 2005. (Read also, Genpass' sale was no big surprise.)
As a result of the planned acquisition, Diebold will provide service for approximately 6,000 ATMs in 34 states, in addition to ATMs Diebold is already contracted to service throughout the country.
"Throughout Diebold's history, a strong service commitment to customers has guided our business," said Chuck Ducey, Diebold's vice president of global development and services. "Acquiring Genpass Service Solutions illustrates our dedication to providing our financial customers with the best service in the industry. This new addition to our service organization will enable Diebold to add nearly 100 highly skilled service professionals to our service team. This continued growth of industry knowledge will benefit each and every Diebold service customer."
An associated agreement between Diebold and U.S. Bancorp ($209 billion in assets), the sixth-largest financial services holding company in the United States, extends Diebold's service contract with its U.S. Bank subsidiary. The agreement renews Diebold's maintenance contract with the bank for a period of five years and contracts Diebold to provide service to more than 7,100 ATMs for U.S. Bank across the U.S.
Janet Estep, U.S. Bank's executive vice president of transaction services, said Diebold's acquisition of GSS makes strategic sense.
"We have had long-standing relationships with companies, including Diebold, to conduct the hardware servicing aspect of our ATM business, so it makes sense that we would continue to use our outside partners to provide that service following our acquisition of Genpass," Estep said. "Diebold is an ATM servicing leader in the financial industry, and its acquisition of the ATM maintenance side of Genpass is a good fit."
Thursday, 05 January 2006
NORTH CANTON, Ohio — Diebold, Incorporated (NYSE: DBD) has announced that Chase will deploy more than 1,300 of its Opteva automated teller machines (ATMs) in its network. The ATMs will be used in new branch and off-premises locations, as well as for the replacement of existing ATMs. An associated service agreement is also included in the deal.
"Diebold is proud to play such a big part in Chase's self-service delivery network," said David Bucci, senior vice president of Diebold Customer Solutions. "We are committed to helping Chase deliver the best ATM experience to its customers."
The agreement includes Diebold's Opteva cash dispensers and advanced-function terminals.
"A fast, standardized and reliable customer experience is critical to the success of our ATM channel, and Diebold's product line helps us effectively deliver service to our customers," said Patrick Wright, senior vice president of Chase's Retail Operations.
Chase recently launched a pilot of Diebold's deposit automation technology — including Diebold's Intelligent Depository Module (IDM) and Bulk Note Acceptor (BNA) — at its operations center in Columbus, Ohio.
Chase has a network of more than 7,100 ATMs in 19 states.
Diebold, Incorporated is a global leader in providing integrated self-service delivery systems, security and services. Diebold employs more than 14,000 associates with representation in nearly 90 countries worldwide and is headquartered in North Canton, Ohio, USA. Diebold reported revenue of $2.4 billion in 2004 and is publicly traded on the New York Stock Exchange under the symbol "DBD." For more information, visit the company's Web site at www.diebold.com.
Media Contact:
Carrie Kandes, APR
330-490-6319
Investor Contact:
John Kristoff
+1 330 490 5900
Monday, 19 December 2005
Wincor Nixdorf continues growing its self-service business in China
Bank of China, the bank with the richest tradition in the country, has awarded Wincor Nixdorf an order to expand its network of automated teller machines. With immediate effect, the bank is providing its customers with additional self-service functions via 415 extra ProCash 2050xe ATMs. This strategically significant order saw Wincor Nixdorf coming out on top once more in the face of tough competition and is proof positive of the company's successful business expansion in Asia.
Customers can use the monofunction ProCash 2050xe machines to withdraw cash and make balance enquiries. The systems are characterized by high performance and high availability (uptime). Their user-friendly interface and an optical user interface on all input/output modules make the machines extremely easy to use. The Bank of China's new enlarged ATM network offers all customers even faster, more immediate self-services 24 hours a day.
"Winning this project at the bank with the richest tradition in China means we have created an excellent foundation for growing the business further in China. One of the key success factors in this project was the performance of our ATMs and also the creative branch design we want to implement at the bank," explained Collin Eu, Managing Director of Wincor Nixdorf China.
Bank of China (BOC) is the bank with the richest tradition in China. Established in 1912, it has 11,609 branches at home and 549 abroad.
Wincor Nixdorf Heinz-Nixdorf-Ring 1 Paderborn, Deutschland 33102 Germany
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