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SSKA Industry News
Tuesday, 13 October 2009
The Self-Service and Kiosk Association has announced it will host a free webinar, "Kiosk ROI," Thursday, Oct. 15 at noon EDT.
 
In terms of a kiosk rollout, return on investment can be difficult to measure. David Drain, executive director of SSKA, says the webinar will teach deployers about different approaches to justifying a kiosk investment: 
This webinar tackles the age-old question of ROI. Now, more than ever, companies need to justify their expenditures. Our three panelists will present three different ways in which they measure and substantiate the success of their investments in self-service kiosk technology.
Topics to be covered:
 
• How kiosks can speed throughput and increase sales without increasing labor, all within a small footprint
• How kiosks can generate revenue from alternative sources, such as advertising and sponsorship
• How to justify kiosk purchases to senior management and deploy on a tight budget
• How to select the right application for the right audience

SSKA board member Bill Lynch will moderate the webinar, and presenters include Andy Egan, chairman and CEO of MaxBox Digital Retail Ltd.; Stephen Kendig, vice president of operations and development for SoloHealth; and Chuck Simmers, manager of automated ticketing services for Amtrak.

Participants can register for the free event here.
Posted by: Caroline Cooper AT 12:37 pm   |  Permalink   |  0 Comments  |  
Monday, 12 May 2008
LOUISVILLE, Ky. – The Digital Signage Association has published “Retail Digital Signage ROI: Finding the break-even point,” an exclusive research report that uses real-world numbers to estimate ROI and benefits for various types of retail.
 
“The one question that gets asked about digital signage more than any other is, ‘What is this going to do for me?’” said James Bickers, editor of Retail Customer Experience and former editor of Digital Signage Today. “This report spells out the benefits with clear numerical data.”
 
About the report
 
It’s clear that digital signage has a positive impact on retail sales — but just how much of one is a matter of debate. Numerous studies have been commissioned and published, trying to determine the net effect dynamic signage will have on the average store’s sales.
 
In this report, we aim to provide a thumbnail estimate of that break-even point, for various types of retail. To do this, we created a fictional shopping center retailer, complete with a screen layout floor plan. We took that floor plan to 10 leading digital signage providers and had them price out a signage program. We averaged those numbers together, and then compared them to an average of the sales uplift figures and the ultimate impact on revenue.
 
You’ll see the assumptions we used, the prices we received and the results that follow when they’re all put together.
  • Learn about the costs – and the benefits – of deploying digital signage in your retail space.
  • Get a grip on ROI with actual numbers provided by actual digital signage vendors.
  • How much does your store stand to profit over time as a result of deploying screens?
  • Pages of exclusive graphs tell the story.
  • Make the case for adding digital signage with research-based sales-lift data.
  • Gain insight into how digital signage works, and what specific benefits it brings, to specific retailer types.
Get your copy of the report here.
Posted by: AT 10:23 am   |  Permalink   |  0 Comments  |  
Wednesday, 08 March 2006
According to Venture Development Corporation's recently released report, Kiosks for Self-Service and Interactive Applications: Technical and Vertical Market Analysis, many kiosk deployments are not meeting users' return on investment (ROI) expectations; however, continued investment is expected. Users recognize the technology's importance - and future - and will therefore place greater emphasis on several requirements for solution providers. These changes will contribute to VDC's expectation that the kiosk market - which reached over $330 million in 2005 - will exceed $480 million in 2007, growing at a compound annual growth rate (CAGR) of 20.6%.
 
Reasons for these early frustrations include:
  • Development and deployment schedules are not being met;
  • Kiosks are not operating at required performance or reliability levels;
  • Kiosks are not as easy to use as they need to be;
  • Users are not reaching their customer visit and transaction goals; and
  • ROI is falling short.
According to Christopher J. Rezendes, Project Director for the report, "Our findings provide evidence that the right kiosk deployment can enhance consumer experiences in a broad range of retail businesses. In turn, these enhancements can simultaneously contribute to higher transaction values and reduced cost to process these transactions. We expect that retailers from a broad range of segments will invest more of their IT, merchandising and logistics talent to deploy kiosks in ways that have immediate and material impact on their customers' experiences and their business units' income statements."

About VDC
Venture Development Corporation (VDC) is an independent technology market research and strategy consulting firm that specializes in a number of retail automation, RFID, AIDC, embedded, component, industrial, and defense markets. VDC has been operating since 1971, when the firm was founded by graduates of the Harvard Business School and Massachusetts Institute of Technology. Today, we employ a talented collection of analysts and consultants who offer a rare combination of expertise in the market research process; experience in technology product and program management; and formal training in engineering and marketing. VDC's clients include thousands of the largest and fastest-growing tech suppliers in the world and the most successful investors participating in the markets we cover.
Posted by: AT 01:51 pm   |  Permalink   |  
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