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News Archive |
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Tuesday, 21 July 2009
Optus, an Australian communications company, and iCash Payment Systems Ltd. have teamed up to deploy Symstream’s wireless technology on Optus’ Australia-wide ATM fleet.
According to a news release, Symstream’s technology uses voice channel to process transactions faster and provides multiple redundancy links from the carrier networks into iCash’s host processor network, making the transactions more secure. The company also offers a remote management platform.
“ICash processes millions of ATM transactions annually, and the adoption of Symstream by iCash will reduce communications costs, significantly increase the speed of transactions and facilitate faster ATM rollouts,” said Kim Stewert, CEO of iCash’s Australian operations, in the release.
Thursday, 07 May 2009
LAS VEGAS — KioskCom has announced winners of its annual Kiosk Self Service Excellence Awards.
KioskCom named its first Self Service Excellence Awards in 2002 to honor the most successful and innovative self-service and interactive digital media solutions. Over the years, KioskCom has honored more than 200 companies across multiple industries for their leadership, innovations and successes with self-service and interactive digital media solutions.
The Self Service Excellence Awards, co-sponsored by the Self-Service and Kiosk Association, are based on the measurements set forth by the deploying organization, and not just the technology suppliers.
Best Retail Deployment
- Indigo Next Generation Retail Kiosk, submitted by Indigo Books & Music
Best Travel/Hospitality Deployment
- Hertz Drives Efficiency and Customer Satisfaction with Self-Service, submitted by NCR Corp.
Best Entertainment/Gaming Deployment
- Ecast EQ Interactive HD Entertainment and Promotion at Point of Purchase, submitted by Ecast
Best Healthcare Deployment
- Adventist Health System Drives Revenue, Efficiencies with Self-Service, submitted by NCR Corp.
Best Other Deployment
- The Library of Congress Experience, submitted by Library of Congress
Best Overall Software Solution
- Cabela's E-Commerce Kiosk Program, submitted by Netkey
Best Hardware/Enclosure Design
- Outdoor, Full Payment Media Kiosk Delivers Results, submitted by Innovative Control Systems Inc.
The Best of Show award, given to the deployment that the earned the most overall votes among all categories, went to the Library of Congress Experience. Jo Ann Jenkins, COO, Library of Congress, was named Deployer of the Year.
Also at the event, the Self-Service and Kiosk Association inducted three individuals into its Hall of Fame. They included:
- Gregg Kaplan, president and COO of Coinstar, for his work with redbox, which is a subsidiary of Coinstar
- Rick Malone, president and founder of KIOSK Information Systems
- Bradley Walker, CEO and founder of Nanonation
The ceremony was held yesterday inside the KioskCom Self Service Expo, co-located with The Digital Signage Show at the Mandalay Bay Convention Center.
Monday, 04 May 2009
LINCOLN, Neb. — Nanonation will showcase a number of new technologies to deploy and manage digital marketing assets across a variety of customer touch points at this week's KioskCom Self Service Expo and The Digital Signage Show. In addition to several mobile and iPhone-based solutions, Nanonation (Booth No. 809) will feature demonstrations of client work and highlights of new enhancements and technology innovations based on its award-winning software platform. Stations will be set up to demonstrate Nanonation’s CommandPoint tools to monitor, manage and measure enterprise deployments, including its new data tagging functionality to streamline and automate content management of digital signage networks.
"Our mission for 2009 is to provide marketing and IT professionals with more options and more impact. We’ve enhanced our software platform to provide a wider range of customer experience technologies than ever before," said Brian Ardinger, Nanonation’s chief marketing officer. "These technologies enable businesses to cut costs, leverage investments, and deliver differentiated experiences across the enterprise."
New items that will be showcased include:
- User interface and functionality enhancements to Nanonation’s software platform
- Intelligent merchandising solutions for customers and employees
- Customer-driven digital signage and touchscreen solutions
- Digital audio solutions for management of the in-store audio experience
- Enhanced data tagging intelligence to automate and enhance content management
In addition to Nanonation’s exhibit showcase, Bradley Walker, Nanonation’s chief executive, on Wednesday will moderate a panel titled "Measurement Techniques to Measure & Analyze your Data to Improve Sales Lift and the Customer Experience." Panel participants for the session will include representatives from The Palm’s Hotel and Casino and The Nielsen Company.
Ardinger on the same day will present a session titled "The Power of Immersive Technologies: How To Make The Customer Experience More Relevant and Effective In Difficult Economic Times." Each session will delve into specific industry case studies and insights gained from the past decade of work in the digital media marketplace.
Tuesday, 31 March 2009
TRUMBULL, Conn. — KioskCom Self Service Expo & The Digital Signage Show announced that Joshua Weiss, managing director of self-service for Delta Air Lines, will share details of Delta’s self-service upgrades during a keynote presentation titled "Full -Service Self-Service" on May 6, 2009, at 9 a.m. at the Mandalay Bay Convention Center in Las Vegas.
"Recent research (Buzzback Market Research for NCR Corp.) shows that 82 percent of people are more likely to use travel companies that offer the ability to conduct transactions online, via mobile device and at a self-service kiosk," said Lawrence Dvorchik, general manager of KioskCom Self Service Expo. "Self-service at Delta Air Lines has evolved into a far-reaching, multichannel, multilingual strategy that aims to put the customer in control of their travel experience. We look forward to the opportunity all of our attendees will have to learn from Joshua and his team’s experiences."
With a focus on improving the customer experience, Weiss will discuss how Delta Air Lines has advanced the adoption of self-service technology through new product development, application redesigns, and facility changes. He will also discuss how Delta Air Lines uses technology to diversify globally in a cost-effective manner, increase customer adoption through design and usability, adapt new technologies to streamline customer processes, create consistent user experiences across channels and devices, and modify existing processes and customer flows to facilitate self-service adoption.
According to the same study, 33 percent of consumers said they would like to receive boarding passes on their mobile devices. Delta, like past KioskCom keynote speaker and current board of advisors member Continental Airlines, has deployed check-in via mobile phone.
Thursday, 15 January 2009
(Malaysia) Malay Mail: Anyone who has been in the self-service industry long enough knows that it is littered with the tombstones of kiosk deployments that didn't make it. What started out as a great idea was killed by implementations that were badly planned, poorly advertised, not given appropriate support or all of the above. Such was the case with tourism info kiosks deployed in Malaysia, according to one commentator. Find out why they quickly became disillusioned with the deployment.
Click to continue
Thursday, 08 November 2007
LONDON · KioskCom Europe Expo opened yesterday at the Olympia Convention Center in London. Some 80 companies were on hand to exhibit at the show, displaying products that covered a range of self-service and interactive digital-signage offerings.
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Seven media, photo and POS kiosk deployments were deemed SuperStars by KioskCom Europe.
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Phil Hunter, event director of KioskCom Europe, said attendance was up about 35 percent this year. KioskCom Europe is now in its second year.
"Right away, the stands became busy and people were engaged," Hunter said, noting that most attendees were engaged in conversations at the booths.
Hunter said a lot of attention has been paid by attendees to payment companies and payments at kiosks.
The booth garnering the most attention on Day 1 was the Superstar Deployments feature area, which show organizers created to highlight significant and large kiosk deployments from 2007.
A number of the kiosks in the Superstar area were notable deployments recognized by editors of Self-Service World.
"The Superstar Deployments booth, without a shadow of a doubt, is a massive success," Hunter said.
The featured deployments at the booth included:
- NCR EasyPoint Advantage Kiosk
- Wincor Nixdorf Beetle
- Kodak Picture Maker
- Coinstar's Coins to Cash
- Fujifilm GetPix
- Thru Glass Interactive Shop Window provided by Protouch
- DVD Kiosk, provided by Coinstar
Check this site in the next few days for extended coverage of KioskCom Europe and the Superstar Deployments.
Bill Yackey is the managing editor of Digital Signage Today and a regular contributor to Self-Service.org.
Monday, 27 August 2007
The New Zealand Herald: Maryanne Dransfield, New Zealand, director of the Photo Marketing Association, said New Zealand now has "well in excess of 2,000" photo kiosks across the country, the result of the growing popularity of digital cameras and photo-capable phones. And demand is expected to continue, as sales of digital cameras increase by around 20 percent a year.
Read more
Wednesday, 01 August 2007
ATLANTA · Radiant Systems Inc. and High's of Baltimore Inc. have announced plans to deploy multiple self-service kiosks in more than 50 High's Dairy Stores.
Customers can use the touchscreen kiosks to purchase menu offerings such as breakfast, subs, wraps, soups, salads and hand-dipped ice cream.
According to a news release, Radiant has deployed more than 5,000 self-service ordering kiosks with many convenience retailers in the country, enabling made-to-order sandwich programs, specialty coffee offerings and a variety of menus.
Monday, 02 July 2007
Who is the hottest name in self-service?
That is the question SelfService.org and Self-Service World magazine want you to help answer. Through a comprehensive Web analysis, Self-Service World has identified the 10 kiosk names with the most Internet buzz. But we want our readers to have the final say on which is the hottest. Cast your vote now for the hottest kiosks out there and see our August issue for results. (Click here for a free subscription to Self-Service World.)
Tuesday, 26 June 2007
The Albuquerque (N.M.) Tribune: Albuquerque's residents are struggling with the city's new parking kiosks, which are designed to take credit cards, bills or coins. "We don't want people to struggle with the new technology, and we want it to be as customer-friendly as we can," said Mark Motsko, spokesman for Albuquerque's Department of Municipal Development.
Read more
Thursday, 31 May 2007
The Financial Express: Reliance Money, the financial trading platform promoted by Reliance Capital, says the company will increase its number of Web-enabled trading kiosks to 10,000 by March 2008.
Read more
Tuesday, 22 May 2007
BURNABY, British Columbia·TIO Networks Corp. has extended its five-year strategic alliance with ExxonMobil through 2012.
The relationship began in 2004.
Under the terms of the agreement, TIO Networks will roll out the TIO services through the E-WIZ branded kiosks and hybrid ATMs in all corporate On the Run and Tigermarket stores. The deployment is expected to be substantially complete by the end of 2007.
TIO's self-service program also will be available to ExxonMobil's franchise dealers and distributors, who will now have the ability to purchase E-WIZ systems and derive recurring revenues from consumer-driven transaction fees.
E-WIZ is an ExxonMobil branded self-service automated bill payment and financial service kiosk program that empowers customers to securely and conveniently pay their wireless, cable, utility and other bills in cash; purchase prepaid products, gift cards, prepaid MasterCard, purchases and reloads; and benefit from additional value added financial services.
Thursday, 17 May 2007
PADERBORN, Germany · With Greek partner Unisystems, Wincor Nixdorf has signed a contract to deliver information-technology equipment for counter positions at 416 postal branches in Greece.
According to a news release, all 1,280 systems · which include the Beetle iSprint PC and peripherals, including monitors, printers and keyboards · are expected to be installed by the end of the year.
The deal is an extension of Wincor Nixdorf's existing relationship with the post office. In 2003, Wincor Nixdorf provided front-end systems for 33 of Greece's postal branches.
"The customer's wishes as regards the systems' energy consumption was a particular challenge that we met, in addition to other technical requirements and quality standards," said Vicky Bassela, head of Wincor Nixdorf Greece.
Wednesday, 02 May 2007
PLACENTIA, Calif. · IKS Innovative Kiosk Solutions Inc. a California based kiosk manufacturer announced a new kiosk deployment for Yamaha Commercial Audio Systems Inc.
"Yamaha had approached us about manufacturing tradeshow kiosks that would spotlight their up and coming products," said IKS vice president Richard Love. "They were extremely adamant about the overall style of the kiosk system and really wanted to make sure that it would not look like a typical boxy ATM."
IKS upgraded its standard C2 Kiosk from 17-inch to a 19-inch touch screen LCD and included a stainless steel keyboard/trackball, ¼-inch head phone jack, speakers, water jetted 3/8-inch powder coated aluminum for their logos and added a 24-inch display topper for video loop.
Marc Lopez, Marketing Manager at Yamaha Commercial Audio Systems, Inc. said, "We were searching for an eye-catching solution to showcase product information and software. The kiosks from IKS brought us the attention and clientele we were looking to attract."
Friday, 27 April 2007
ST. PAUL, Minn. · Infonox and Elan Financial Services have partnered to develop a multifunction ATM that allows consumers to perform multiple financial transactions, including bill payment, deposits from remote locations, cashing payroll checks, transferring funds, and buying money orders and prepaid cards.
Through the Pass+ ATM/kiosk line, financial institutions, independent sales organizations and retailers can use Infonox's Active Payment Platform in conjunction with transaction processing from Elan. The PASS+ comes preloaded with Infonox's software.
"We see a huge market opportunity in offering solutions to our client base to help them deliver a variety of kiosk-based financial services," said Janet Estep, president of Elan Financial Services. "With declining ATM-transaction volumes, new delivery methods become necessary for tapping into new revenue and new service offerings from different transaction types and new customer segments."
According to a news release, the line is the first "plug-and-play," end-to-end system certified with back-end service providers that provide functionality and services. Elan provides marketing, back-office, cash management, EFT processing, settlement services, and vendor management. Infonox provides the software, device management and driving, switching, monitoring and support functions.
"We are pleased that Elan Financial Services and Infonox will work together to expand their reach and take a leadership position in the emerging self-service kiosk market," said Safwan Shah, president and chief executive of Infonox.
Wednesday, 18 April 2007
PADERBORN, Germany · Wincor Nixdorf is supplying up to 10,000 kiosk systems to Reliance Money Ltd., an Indian provider of financial services, through its partner AGS Infotech. AGS Infotech, which is based in Mumbai, India, specializes in IT solutions for retail and banking,
According to a news release, R-Money hopes to enable customers, through the kiosks, the ability to access its transaction portal · a portal that permits secure online share-trading, among other things. The kiosk systems are based on Beetle systems.
"As part of our development strategy for Asia, we view India as a market of growing importance," said Lim Khoon Hong, president of Wincor Nixdorf Asia. Around 2,500 kiosks have already been installed. The remaining kiosks will be installed over the period of next few months."
Tuesday, 17 April 2007
Dnaindia.com: Reliance Money is launching what it says is the world's largest kiosk distribution network for securities trading. Based in Mumbai, India, the company plans to set up 10,000 kiosks across India. Like ATMs, these machines will be placed in Reliance Money outlets and prominent locations.
Read more
Thursday, 29 March 2007
LOUISVILLE, Ky. · ATM Marketplace, a site dedicated to the financial self-service industry, has launched a miniguide about the current state of retail ATM deployments in the United States.
Industry pressures and dropping per-ATM transaction volumes have put a kink in many independent sales organizations' styles, but the market is not doomed, industry insiders say.
In its newest publication, "Retail ATMs," ATM Marketplace takes a step back to review the off-premises ATM market in the United States · a market that continues to top the world, from an off-premises perspective.
The 29-page report was written by Valerie Killifer, an ATM Marketplace contributor, in partnership with Willoughby, Ohio-based WRG Services Inc., a full-service ATM provider.
As U.S. consumers' comfort with self-service technology continues to exceed expectations, new doors of opportunity are opening for independent ATM deployments. From advanced functions like check-cashing to the identification of new, viable locations for retail ATM placements, independent operators have more options now than when the market boon hit the United States in 1996.
"I think people are starting to take a different view of ATMs today than when we started in the industry 10 years ago," said Mike Stevenson, WRG's chief executive. "Then it was a business advantage to have an ATM. Today, people are starting to realize it's a disadvantage not to have one."
Download this miniguide.
Tuesday, 27 March 2007
MUMBAI, India · NCR Corp. has signed a contract with Hong Kong and Shanghai Banking Corp. (HSBC) to manage its fleet of off-site centers in the Western and Southern regions of India.
According to a news release, NCR will provide first- and second-line maintenance, caretaker services, site maintenance, and supply and cash-replenishment services.
The managed-services contract with HSBC is expected to ensure that the bank does not have to spend time and in-house resources on day-to-day operational management of its ATM network.
Tuesday, 27 February 2007
Netindia123.com: Within the next two years train passengers may purchase their journey tickets at vending machines, post offices and petrol pumps, to name a few. The Indian Railway says it soon plans to install 6000 automatic-ticket vending machines in major cities across the country.
Read more
Tuesday, 13 February 2007
The Sydney (Australia) Morning Herald: ANZ Banking Group is ramping up its rollout of ATMs, with the bank finding it a handy way to gain new customers. Australia's third-biggest bank reached the 2,000 ATM milestone earlier this month. The bank says it plans to install new ATMs at the rate of one per day in 2007.
Read more
Monday, 12 February 2007
Epaynews: Superquinn, an Irish supermarket chain, has signed a contract to deploy NCR Corp.'s FastLane self-checkout terminals in 19 of its stores by March 2007. Superquinn is expected to install the terminals predominantly in Dublin and its suburbs.
Read more
Wednesday, 07 February 2007
DAYTON, Ohio · India's largest commercial bank, State Bank of India, has selected NCR Corporation to provide and manage the single largest order of ATMs by a bank in India. The order includes 3,000 NCR Personas ATMs and APTRA software, installation and deployment services including construction and maintenance of ATM sites, and comprehensive management of SBI's ATM channel, including 24x7 monitoring to ensure highest ATM availability.
The 3,000 units includes a mix of full-function ATMs that can address routine transactions including cash withdrawal, as well as advanced functions such as airline and railway ticketing, deposits and customer relationship management-driven services. The installation is in line with SBI's expansion plans and fulfillment of its recent project to deploy ATMs across key railway stations in India.
Monday, 05 February 2007
SiliconIndia.com: Reliance, Wipro and ITC have evinced interest in opening IT kiosks for educated unemployed in the rural areas of Jaipur.
"Over 6,000 common service centres have been proposed under National E-governance project of the union government in the state. About 68 companies have submitted their presentation with the IT department of which 37 companies have been given approval to work in this project," Rajasthan IT department Principal Secretary C.K. Mathew said.
Read more
Friday, 02 February 2007
DAYTON, OHIO · NCR Corporation once again has extended its relationship with United Bank for Africa, the largest financial services institution in West Africa, to supply more than 350 ATMs and subsequent professional services.
The latest order is comprised of NCR's Personas ATMs, including the unique "deploy anywhere" Personas 71; Personas M Series ATMs; Gasper tools for remote ATM management; APTRA Promote software, which enables advertising and promotional campaigns on the ATM channel; and NCR Secure's remote key management offering for enhanced channel security.
In addition, this order will enable UBA to pioneer and introduce Intelligent Deposit to the area. This new capability uses NCR's image-based deposit technology to enable display of deposited check images on the ATM screen for verification and on the customer's receipt. This speeds the deposit process, while providing important proof-of-deposit to the customer.
Tony Elumelu, managing director and chief executive officer of UBA, said, "It is important to UBA to continue to lead our industry in the provision of customer services and convenience. We have had very good experience working with NCR and believe NCR's own innovation in ATMs and subsequent value-added services bodes well for our philosophy to best serve our customers."
Wednesday, 31 January 2007
Wqad.com: New Internet kiosks are being installed at rest areas along the Iowa interstates. Information about the weather, road conditions and tourist spots soon will be just a click away for drivers in Iowa.
The Iowa DOT already has computer monitors at most rest areas with rotating screens that display weather and road data. But in most cases, travelers can't choose what they want to see.
Read more
Wednesday, 20 December 2006
Indianapolis Star: An Indianapolis company today said it expects by year's end to have more than 100 of its CD-burning kiosks installed in record stores across the country, including at 17 Karma Record stores in Indiana.
Read more
Monday, 04 December 2006
Chain Store Age: DVD rental-kiosk company TNR Entertainment Corp. has just completed the installation of 170 new kiosks in Kroger stores operating throughout the Atlanta region. Operating under The New Release brand, TNR's newly established Atlanta presence is a part of its nationwide expansion efforts. TNR is adding more than 1,300 kiosks across 25 markets nationwide by early next year.
Read more
Monday, 18 September 2006
PADERBORN, Germany · China Construction Bank, one of the four largest Chinese banks, has awarded Wincor Nixdorf a follow-up contract for 900 ATMs. CCB plans to use the new units to expand its existing ATM network in China.
The contract agreement includes a software package that will allow the operation of the systems to be monitored online. The software will initially be implemented for a group of 350 systems that includes ATMs from other vendors.
The systems will be made available to CCB clients at branches throughout the country.
Wincor Nixdorf also will assume responsibility for servicing the machines. The present order includes ProCash 2000xe, ProCash 2050xe and ProCash 2150xe systems.
Wednesday, 06 September 2006
The Street: Kodak signed a multiyear contract that will place new picture-printing kiosks in 1,000 Wal-Mart stores across the U.S.
Financial terms of the agreement weren't disclosed. Kodak's new G4 kiosk supports all popular digital media formats, including memory cards and USB drives, digital scanning and wireless printing. The kiosks apply a coating to the prints to provide extra protection against stains, spills and fingerprints.
Read more
Thursday, 10 August 2006
PADERBORN, Germany · The Banco del Estado de Chile has ordered 186 ATMs from Wincor Nixdorf's partner IBM, which markets Wincor banking solutions in North and South America. The bank will see an increase in its installed base to 665 units after the installation of the new equipment. Including the latest installation at the Banco del Estado de Chile, a countrywide installed base of almost 1,300 Wincor systems has been achieved.
The order, which is to be installed by the end of September, comprise 90 multifunction ProCash 2100 ATMs equipped with a passbook printer and an envelope deposit module for checks and cash, as well as 90 multifunction ProCash 1500 cash dispensers.
The Banco del Estado de Chile operates 306 branches, 107 "Access Points" and approximately 1,100 ATMs. As the third-largest Chilean bank, Banco del Estado de Chile employs more than 3,000 workers. Sixty percent of all ATMs installed at the bank are Wincor.
Wincor has had a representative office in Chile for the past two years.
Wednesday, 26 July 2006
The Associated Press: The U.S. Postal Service is replacing dozens of unconnected human-resources systems nationwide with one that will allow its 700,000 employees to make benefit and payroll changes over the Internet or at the 519 kiosks located at postal facilities around the country.
The PostalPEOPLE system is rolling out in phases to replace a hodgepodge of more than 70 systems used by 3,800 HR managers across the United States. All postal service employees will have access to basic functions by the end of October.
Read more
Wednesday, 05 July 2006
MercuryNews.com: DVDPlay of Los Gatos, Calif. raised more than $20 million in new equity financing from El Dorado Ventures, Emergence Capital Partners, Palo Alto Venture Partners and Vanguard Ventures, which participated equally in the funding. To date, DVDPlay has raised nearly $40 million.
The new financing will be used to fund DVDPlay's national rollout of its Internet-connected DVD rental kiosks. Each kiosk occupies about 5.5 square feet and has the capacity to hold more than 500 discs. The units are designed to be located in high-traffic locations such as grocery stores, convenience stores, business complexes, gas stations, colleges or even large apartment complexes.
Read more.
Friday, 26 May 2006
instoremarketer.org: A new interactive in-store network called Touch n' Save will roll out this summer to 543 stores owned and operated or supplied by Supervalu.
Operated by Customer-Facing Media, Edina, Minn., the Touch n' Save network will include 1,350 machines in 21 states stretching from Washington to Pennsylvania. The rollout is expected to be complete by Labor Day. The company expects to have kiosks in 3,000 stores by the end of 2007, according to a spokesperson.
The machines dispense coupons and provide recipes, meal preparation ideas, product information and other content. The six-foot, 10-inch tall units are topped with digital "Marquee Monitors" that will be used to present 10-second product ads.
Read more.
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