 |
White Papers & Case Studies |
 |
Tuesday, 16 September 2014
How do you make your product stand out amidst hundreds and sometimes thousands of options? Using Moki's solutions, RAB was able to successfully set-up and deploy the custom iPad experience.
Provided by Moki
Download the Case Study
Monday, 07 July 2014
Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they are establishing their place in a changing technological landscape. Businesses embracing mobility are incorporating tablets and touchscreens into their customer experience.
Provided by Frank Mayer and Associates, Inc.
Download the White Paper
Tuesday, 16 April 2013
Wireless Ronin Technologies, Inc., a leading marketing technologies solutions provider, has published a new white paper outlining the advantages retailers can gain by designing stores that integrate omnichannel digital marketing solutions to enhance the customer experience. This white paper includes suggestions for leveraging technology in the store to seamlessly incorporate the digital channels that customer expect and use regularly while shopping.
Provided by Wireless Ronin Technologies, Inc.
Download the White Paper
Wednesday, 19 September 2012
Businesses have been both exhilarated and challenged by the rapid adoption of tablets by consumers. Tablets promise to extend connectivity to settings where it may not have been practical before and provide a fresh way for consumers to engage.
Testing and planning for a tablet rollout cuts across many areas of decision-making. The choice of tablet, the content, and the marketing of the program to consumers an employees are all key decisions. Operational hurdles related to software, security and compatibility have to be managed. Even with these considerations, the game plan is not complete without planning for presentation.
Download the Whitepaper
Provided by Frank Mayer and Associates, Inc.
Thursday, 30 August 2012
MINNEAPOLIS, – Wireless Ronin Technologies, Inc. (NASDAQ: RNIN), a leading marketing technologies solutions provider, published a white paper outlining how to maximize customer engagement through omnichannel retailing methods that develop synergy across communication channels, including in-store. The white paper emphasizes the importance of consistent messaging across multiple channels and illustrates the utility of a single remote content management solution to coordinate and convey those messages.
Download the Whitepaper
Provided by Wireless Ronin Technologies
Tuesday, 19 June 2012
How Ferrari and Maserati dealer Autostrada Sport uses digital signage to reinforce their luxury brands
Located in Oslo, Norway, Autostrada Sport sells and services Ferrari and Maserati cars. The company also operates Autostrada, with locations in Oslo and Skien, which imports, sells and services select high end model BMW, Mercedes Benz, Porsche, Aston Martin, Land Rover, Audi and Lamborghini, in addition to Ferrari and Maserati. Known for their prowess on the racetrack, unmatched designs and extreme attention to detail, these luxury sports cars appeal to a select group of affluent clientele. Autostrada Sport, in cooperation with Autoropa, imports new Ferrari and Maserati models to the Norwegian and Swedish markets. Autostrada Sport is also an authorized service center for these brands.
Download the Case Study
Provided by Omnivex
Tuesday, 29 May 2012
Acquire Digital was commissioned to create an interactive kiosk application to enable customers of Optical Express and Pearle Opticians stores located throughout the UK and Netherlands to discover the benefits of Transitions lenses first hand.
Download the Case Study
Provided by Acquire Digital
Monday, 26 March 2012
Celebrating more than 30 years of banking success, Woodforest National Bank is a privately owned community bank currently servicing over 900,000 customers at more than 750 branches across the united States.
Woodforest's addition of digital signage was intended to:
- help communicate with the bank's many customers
- help promote banking products and services
- decrease perceived wait-time
- increase customer satisfaction
Download the case study
Provided by Omnivex
Wednesday, 15 February 2012
UK company, The Healthcare Messaging Group, is providing NHS Hospitals with a digital signage solution that works to benefit both the hospital and the patients. The ‘Patient Information Initiative,’ operated by The Healthcare Messaging Group using signagelive software, delivers high quality bespoke creative messages on large screens positioned in primary locations around major NHS Trusts. The screens are targeting the vast footfall of patients and visitors and have been proven to enhance the communication of information to patients, staff and visitors as well as improve the patient’s hospital experience
Download the Case Study
Provided by signagelive
Wednesday, 07 December 2011
Two companies—Sherlock Systems and HDDS Design—that would normally have considered each other competitors five years ago are now partners. Dave Sallander, president and CEO of Sherlock Systems and Robert Nishida, president and owner of HDDS Design talk about their business relationship and offer advice on getting the most out of partnering opportunities.
Download the Case Study
Sponsored by Ingram Micro
Wednesday, 17 August 2011
This report details findings from media research conducted by Arbitron Inc. for an interactive advertising medium in shopping malls called enSpire™, operated by enVu LLC. It contains audience estimates for the network and measures the effectiveness of specific advertising campaigns. The information is intended to help advertisers and agencies appraise the value proposition of enSpire as a media vehicle and to be used as a currency for conducting business.
Download the report
Sponsored by Arbitron, Inc.
Monday, 13 June 2011
In order to enhance the in-store customer experience, stores are using smart retailing. Smart retailing uses technology to create meaningful customer interactions that can be managed and measured. To incorporate smart retailing, customer-facing technology can be used, including:
- Touchscreens
- Smartphones
- RFID tags
Download the white paper, sponsored by Nanonation.
Wednesday, 30 March 2011
Every company needs a sound communications strategy to be successful, but how does digital media fit into the equation? This paper focuses on the integration of digital media into a communications plan and how to best leverage innovative technology to complement that strategy.
Download the white paper.
Tuesday, 09 November 2010
New technologies are changing the way people shop, and retailers must adapt to keep up. Consumers now expect on-demand access to the information, products and services they want. The increase in consumer knowledge and a desire to interact in a more personalized manner is forcing retailers to fully integrate various self-service touchpoints. In this guide, learn:
- Best practices for self-service store integration
- Obstacles to adoption
- How mobile is changing the customer experience
- The future of self-service integration
Download the guide.
Thursday, 21 October 2010
Training employees is an expensive and time-consuming process, one that uses the resources of managers and employees and leads to slower service for customers. Single-shift training offers significant benefits, including:
- Increased customer satisfaction
- Improved efficiency
- Higher ROI
Download this white paper.
Thursday, 21 October 2010
LEGOLAND California, a family theme park, needed an interactive kiosk to provide personalized mock driver's licenses to children. The park turned to INTOUCH Interactive, who partnered with software provider PROVISIO to create a customized kiosk application. The kiosk features:
- A rich content interface
- The ability to interact with the theme park's POS system
- Automatic handling of attract screens and session timeouts
Download the case study.
Monday, 21 June 2010
The Alabama Teachers Credit Union needed an effective way to share its messages with customers, without crowding the lobby with print ads. Rise Display's digital signage offered a solution. The signage conveys information about marketing promotions, products and services and regulations. Customers are more comfortable waiting in line to process transactions, and the credit union is able to effectively reach its clients.
Download the case study.
Monday, 14 June 2010
Conversational ordering, which allows the register operator to take an order in the manner in which a customer might speak, improves efficiency and increases customer service. The system allows the operator to spend more time interacting with the customer instead of the register, reducing errors and increasing the sense of personal attention. Other benefits of conversational ordering include:
- Shorter employee training time
- Fewer voids
- Increased average ticket amount
Download the white paper.
Wednesday, 12 May 2010
Shaping the Customer Experience with Digital Signage It is no longer enough to merely sell products and services — today, successful businesses engage their customers on both intellectual and emotional levels. Learn how digital signage can accomplish both goals, while invigorating the bottom line. Download Now.
Wednesday, 12 May 2010
It is no longer enough to merely sell products and services — today, successful businesses engage their customers on both intellectual and emotional levels. Learn how digital signage can accomplish both goals, while invigorating the bottom line. Download Now.
Wednesday, 12 May 2010
Gabberts, a premier fine furnishing and interior design studio in the Midwest, chose to install a digital signage system and interactive touch screens to further engage its guests and create more compelling selling opportunities. WRT created an interactive application that incorporated the necessary features and functions as required by Gabberts including a product configurator and wayfinding system. Download Now.
Wednesday, 12 May 2010
As hotels in Las Vegas compete for tourist dollars, standing out from the crowd is more important than ever. Learn how Samsung is creating a state-of-the-art customer experience and increasing the visual appeal of the hotel. Download Now.
Wednesday, 12 May 2010
TMI Forest Products needed to get the word out to consumers about its latest fencing system. AVI created interactive digital signage, featuring flash animation, music and a voice-over. Download Now.
Wednesday, 12 May 2010
Standing in line at the Polish & Slavic Federal Credit Union used to be dull, but no more. Thanks to ADFLOW Networks, customers can enjoy the best culture Poland has to offer as they watch Polish-TV on digital displays. Download Now.
Wednesday, 12 May 2010
The concept of digital signage is easy: show great content on great hardware. But the technology behind it can be daunting for newcomers and pros alike. This guide digs deep into the nuts and bolts of successful digital signage to explain the inner workings of this terrific new business tool. Download Now.
Thursday, 04 March 2010
Provider Reality Interactive created stylish, effective “personal signage” using off-the-shelf digital frames at teller windows and teller lines. Download Now.
Friday, 01 January 2010
Cash management can be a tricky affair for retailers, considering the labor costs and security considerations involved. Deployers of cash-accepting kiosks must be especially careful and should consider adopting a "closed-loop" cash-management procedure. Download Now.
Friday, 01 January 2010
With a self-service split-tender application developed by NEXTEP, IP Casino Resort Spa improved patron experience, cut expenses and reduced wait times for patrons at the food and beverage line. Download Now.
Friday, 01 January 2010
Meeting demand is a crucial part of building good customer relationships. With growing demand, Huntair Inc. needed a supplier who could supply high-quality parts quickly. That's why it turned to Superior Steel. Superior Steels created an efficient system that ensured overnight fulfillment and helped both businesses grow. Download Now.
Friday, 01 January 2010
It's no longer enough to merely sell products and services — today, successful businesses engage customers intellectually and emotionally. Digital signage accomplishes both goals, while invigorating the bottom line. Download Now.
Friday, 01 January 2010
Digital media is changing the face of the retail environment – from the in-store experience to the way decisions are made at the point of decision. Download Now.
Tuesday, 29 December 2009
St. Clair Interactive provides software, applications, remote management and content systems for retail, financial services, health-care and employee systems. Dave and Buster’s, a playground for adults with food, drinks and games, needed a way to improve customer experience and reduce labor costs. The two companies teamed up to create a self-service solution that would decrease customer lines and waiting times and reduce labor costs. Download now.
Wednesday, 23 December 2009
For shoppers, a trip to the grocery or supermarket is often logistically challenging. Self-service technology can help them make the most of their weekly trip. Download now.
Monday, 21 December 2009
Kiosks can be an integral part of a business, but without careful planning, they will not be fully utilized. Learn 10 reasons why kiosk projects fail and tips to overcoming these common mistakes. Download now.
Monday, 30 November 2009
As digital signage evolves, more retailers are using the technology to make an impact. Small screens can be an inexpensive way to influence customers at the point of purchase. Download now.
Monday, 23 November 2009
Wow Bao, a fast casual Asian restaurant concept, uses self-service kiosks provided by NEXTEP SYSTEMS to offer customers more efficient service. The kiosks also help increase up-sell, improve throughput time and provide payroll savings. Download now.
Sunday, 15 November 2009
Video banking allows a customer to speak to a bank representative from a video banking product, such as a self-service kiosk or an off-premises ATM. By giving consumers control, enhancing customer service and expanding the reach of financial institutions into new markets, video banking is the next channel for financial service delivery, one that builds the existing ATM networks. Download now.
Monday, 12 October 2009
NEXTEP SYSTEMS provides customer self-service solutions to the quick-serve, fast-casual, concessions, grocery and casino markets. Nino Salvaggio International Marketplace, a grocery chain focused on produce and specialty products and services, wanted to give deli customers faster, more efficient service. But the well-established grocery chain had a problem: how to break tradition. With deli lines growing, Nino’s needed a solution that would benefit the customer and the employee. Download now.
Monday, 21 September 2009
Opryland, always actively searching for better ways to manage these high volumes of guests, has implemented a LANSA based Wireless solution that allows hotel agents to check-in and check-out guests, process credit cards, print receipts and program room keys at the curbside or anywhere else in or nearby the hotel. Download now.
Monday, 17 August 2009
Founded in late 2006, Digital Promo Network is a privately held company that places digital screens in convenience stores, then sells advertising space on those screens to the brands whose products can be found on the shelves nearby. Download now.
Monday, 06 July 2009
| A top-three general merchandise retailer with over 1,400 stores nationwide has a history of using technology to drive sales, improve customer service, and create a sustainable competitive advantage over a larger and more aggressive rival. Download now. |
 |
Monday, 11 May 2009
Chevron, a longtime fixture in the c-store segment, turned to PumpMedia and UCView Media to optimize the gas-pumping experience for its customers using interactive and entertaining displays. Download now.
Tuesday, 21 April 2009
In the next five years, shoppers will increasingly rely on themselves — and the opinions of one another — to make purchasing decisions rather than waiting for help from in-store sales associates. A combination of new technology and the next wave of mobile devices will give the in-store shopping experience a significant boost. Download now.
Tuesday, 24 March 2009
Spain’s third largest bank in volume of managed services was looking to implement digital signage in its branch offices to enhance the level of customer service and improve communications with its customers. Download now.
Tuesday, 16 December 2008
Bermuda boasts one of the most well-traveled populations in the world. But with travel comes exchange rates, as well as duty taxes on any overseas items brought into the country. Find out how Livewire made this a self-service process. Download now.
Tuesday, 04 November 2008
In Fall 2007, IP Casino Resort Spa in Biloxi, Miss., invested in six of Nextep Systems' Casino Express kiosks. Find out how they improved payment options, decreased line length and increased efficiency among wait staff and food service cashiers. Download now.
Tuesday, 28 October 2008
No one wants to wait in line, especially while on vacation. When the MGM Grand opened hotel property at the Foxwoods Resort Casino, the company wanted to keep check-in and check-out lines short. Find out how Livewire Kiosk Solutions made that goal a reality. Download now.
Monday, 13 October 2008
The Occtane Group, based in Hilton Head Island, S.C., was looking for a way to provide travelers to various destination spots with a better idea of the local area's offerings. The answer was a self-service info kiosk. Find out how Livewire made it happen. Download now.
Tuesday, 09 September 2008
The J. Paul Getty Museum, designed by architect Richard Meier, occupies 750 acres of land in the Santa Monica Mountains foothills. The sprawling facility is home to countless masterpieces from European painters and sculptors, illuminated manuscripts, decorative art and photographs. Find out how self-service and digital signage tech improved the overall experience for visitors. Download now.
Tuesday, 15 July 2008
Foxwoods Resort Casino, is considered one of the largest casinos in the world with over 340,000 square feet of gaming space that serves more than 40,000 guests a day. The casino has over 380 gaming tables and more than 7,400 slot machines, as well as a bingo room and keno parlor. It also had outdated wooden kiosks that needed an upgrade. Find out how Livewire Kiosk Solutions updated the design of the kiosks and added a new functionality. Download now.
Tuesday, 03 June 2008
No one wants to wait in long lines for a ham sandwich at the local deli. Now, thanks to NEXTEP SYSTEMS, no one at the Nino Salvaggio International Marketplace does. Find out how a self-service solution helps both the customer and the store employee. Download now.
Monday, 19 November 2007
Garden City Hospital, located on the outskirts of Detroit, had a hard time keeping its machines stocked and an even harder time keeping its vending area staffed. Sterling Services, a foodservice management and vending company serving the Detroit metropolitan area, sought a self-service solution that would provide hospital staff and patrons quality food without the need for staff.
Monday, 05 November 2007
Retail outlets in Colorado were looking for a way to automate their ski lift ticket sales so their staff could focus on selling higher margin equipment and provide better service to their customers. The goal for Livewire was to develop a solution to all of this problem, resulting in significant benefit to all parties involved. Download now.
Monday, 29 October 2007
Rand McNally's Directions Finder kiosk provides a simple and easy way to get turn by turn directions and maps to their locations. Leveraging Rand McNally's massive database of geographical information the kiosk provides user a printout of turn by turn directions to their location as well as map with the route highlighted. Download now.
Monday, 27 August 2007
SITA Airport services sought to create a self-service airline check-in kiosk designed for collaborative passenger check-in across multiple airlines. Utilizing the CUSS platform and KIOSK custom designed hardware, SITA Airport Services successfully created a turnkey check-in solution. Download now.
Monday, 20 August 2007
The Minnesota Wild NHL hockey team wanted an end-to-end, scalable platform for delivering interactive HDTV and entertainment content to some of its best customers. Nanonation went to work and created the first interactive, customizable skybox system. Download now.
Monday, 09 July 2007
In a joint effort with KIOSK Information Systems, the Army Recreational Machine Program created the first self-service Internet and PC gaming machine, which had upgradeable game content. To date, there have been more than 300 MPOG kiosks purchased and in deployment all over the world. Download now.
Monday, 21 May 2007
Pay By Touch's Rapid Enroll kiosk makes loyalty card enrollment quick and easy for stores and customers — no paper required. St. Clair Interactive designed Rapid Enroll's software to allow customers to enter personal information on screen, transferring it to Pay By Touch's database electronically instead of through mail and data entry. Download now.
Tuesday, 15 May 2007
Amtrak and KIOSK Information Systems built on the success of their first ticketing kiosk with a second-generation machine that has already reported postive feedback. Download now.
Monday, 30 April 2007
The project‘s initial goal was to reduce the number of transactions at the counter – and the long lines – by moving cash dispensing, check deposits, cash deposits and invoice payments to self-service machines. At the same time, the machines needed to be able to handle two currencies – the Peruvian nuevo sol and the U.S. dollar. Download now.
Monday, 16 April 2007
Cellular South deployed Source Technologies’ PilotPoint 5-Series kiosks for self-service bill payment in each retail location. The kiosks incorporate a touchscreen monitor, bill acceptor, card reader, check reader and receipt printer. Download now.
Friday, 30 March 2007
In an effort to help students get information quickly and easily, many college campuses are expanding their use of kiosks. From wayfinding to paying for tuition, students are finding self-service kiosks more prevalent. Download now.
Tuesday, 30 January 2007
Galvanon built a self-check-in solution designed to automate the patient check-in process and facilitate the capture of accurate patient data. Download now.
Wednesday, 24 January 2007
When Airbus UK needed robust, portable kiosks for their new aircraft wing manufacturing facility at Filton near Bristol, one of the companies they contacted was Dicoll. With 30 years experience in touchscreens and 10 years designing and manufacturing kiosks the Reading based company rose to the challenge. Download now.
Tuesday, 31 October 2006
Hyatt International has introduced NCR check-in kiosks at the New York Hyatt and the Hyatt Regency O’Hare in Chicago and is beginning a nationwide rollout. The company plans to roll out more than 100 kiosks throughout the domestic hotels, and to continue to add functionality to the machines. Hyatt expects that business travelers will be the kiosks' primary users. Download now.
Tuesday, 19 September 2006
British vacation company Thompson Holidays wanted something that would help it compete with Internet travel sites, and implemented virtual try-before-you-buy vacations. Thompson teamed up with Remote Media to film a 3D virtual tour of Egypt, complete with sights, sounds and smells. Download now.
Tuesday, 01 August 2006
When the trendy skateboard retailer needed to keep customers in-store 20 minutes longer, it turned to ADFLOW Networks' kiosks and digital signage. Download now.
Monday, 10 July 2006
SMART's interactive digital signs allow potential customers to tour custom homes that aren't yet built. Download now.
Monday, 19 June 2006
Digital signs help guests on Carnival cruise ships find cabin information, or directions to ship amenities. Guests touch the Actalyst interactive overlay to view or search for basic information in a comprehensive, readable format. Download now.
Monday, 12 June 2006
A Bailiwick white paper, describing the process of deploying digital signs to exacting standards in a financial institution. Download now.
Monday, 22 May 2006
Asteres, Inc.'s Script Center kiosks bust lines at pharmacies using Seiko Instruments' printers, which also feature advanced data handlilng and marketing functions.
Download now.
Monday, 15 May 2006
Free healthcare, health information, and voter registration! Not to worry, this offer isn’t spam in your mailbox or a cheesy infomercial. A well known organization is reaching out to patients by offering free healthcare, health information and promoting voter registration through waiting-room kiosks. Download now.
Monday, 08 May 2006
The kiosk accepts empty propane bottles and dispenses full ones twenty four hours per day, seven days per week. The system, according to the study, reduces the transaction time from 20 minutes to three minutes. Download now.
Monday, 01 May 2006
The famous museum tapped the cutting-edge video engineering firm to provide an immersive user experience. Download now.
Monday, 24 April 2006
Compar and Intertain teamed up to offer customers at Future Shop, Best Buy the chance to watch and listen before they buy. Intertain compares the kiosks to the rock and roll revolution. Download now.
Monday, 03 April 2006
CBS tapped SeePoint to provide a kiosk solution for its Television City research center, gathering real-time data from the television audience on-site. Download now.
Monday, 06 March 2006
For as long as people can remember, waiting in line to buy a ticket to the latest movie was a tolerated, but annoying part of the movie theatre experience. Omniterm Data Technology offered a better, more convenient way for movie-goers to purchase tickets and concessions.
Download now.
Tuesday, 24 January 2006
When Neutrogena needed its old customers to try new products, they turned to SeePoint and a self-service solution. The result was the Personal Skincare e-Valuation kiosk. Download now.
Monday, 09 January 2006
TravelCenter of America introduced RoadMile Marker Kiosks to enhance convenience and reinforce customer loyalty. Developed by Apunix Computer Services, RoadMile can accept dirty or torn bills, track loyalty points earned from gas purchases and help truckers get hot showers. Download now.
Tuesday, 06 December 2005
The U.S. Postal Service has more than 500,000 employees without computers. How does an organization offer administrative services electronically to so many employees? The USPS has installed more than 600 self-service kiosks, powered by Netkey software, to give employees online access to human resources applications. Download now.
Monday, 14 November 2005
A top general merchandise retailer with more than 1,500 stores in 47 states and a history of using technology to drive sales came to Netkey with a problem: The retailer wanted to deploy and manage separate in-store applications on a variety of hardware types, from kiosks to PC terminals. Netkey provided a software solution that could reduce the costs of deploying and operating multiple self-service systems, while also improving the quality of the customer and employee experience. Download now.
|
